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March 2025 by Jan D.D.
Great people there
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March 2025 by Isaac Badgerow
Lied to me about monthly costs and product performance
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March 2025 by Collad Gaming
Went in to buy a gaming PC and the crew there new what I was looking for and answered all my questions Cris was an out standing sells man and great with customer service!
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March 2025 by Hailey Gist
The worst customer service experience ever.
My husband had an appointment scheduled for today to take in our VR headset, which we purchased around December 4, 2024, for our child’s birthday. The headset worked perfectly until the past three days. It started with volume issues, so I reached out via the Meta app and chatted with a representative. They said they would check a few things on their end and instructed me to reset the headset using the power button. After doing this, the battery suddenly dropped to 8% and wouldn’t turn back on. We charged it overnight, but the next day it wouldn’t power on at all.
I called Best Buy and set up an appointment. When my husband brought the headset in, he was told the headset’s serial number didn’t match the box that was scanned at checkout. My husband asked what could be done about this since it was clearly not our mistake. The employee’s response was simply, “Nothing.” He then brought over another associate who, according to my husband, had an extremely bad attitude and offered no solutions.
We’re now stuck with a non-working product and no help from the store. We’re not sure where to go from here, but this has been beyond frustrating. We expected better customer service, especially for an issue beyond our control.
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March 2025 by J J
Clark was very helpful but he seemed like he might not be interested in helping us with all of our little questions
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February 2025 by Jacob Fagundes
Always have a great experience. They take care of me whenever I have to get a new screen protector.
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February 2025 by Stewart Arnold
Good deals and knowledgeable and friendly employees.
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February 2025 by Alejandra P McNaBB
The store and the employees are nice. I bought a washer/dryer combo 12/7/24, and it needs service due to a leak. My 60 day warranty was up by 5 days and had to call the manufacturer for repairs. Worse customer service ever. Why advise to purchase the total protection plan when you still have to go through the manufacturer first!! I miss Sears, always had quick service repairs and not all this run around i'm going through right now. I will NEVER purchase a major home appliance at this place again.
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February 2025 by JENNIFER
Terribly understaffed so getting help is an exercise in patience. Once you do get help though they are knowledgeable and very helpful
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January 2025 by Bridgida McGaughy
Customer sales representatives are very polite and helpful and it is clean and in good order
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January 2025 by Nicholas Redding
Used to be really, really good in years past, but they've eliminated so much of the reasons I used to go to them for. Limited selection of video games and no movies any more. Mostly large appliances now.
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January 2025 by Talithia Jones
excellent customer and knowledge on products
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January 2025 by H&H Pawn
You cannot speak to anyone from USA.
30 MIN wait what a joke lost my business 😒
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January 2025 by Roger Ruth
Ordered natural gas clothes dryer on December the 14th. According to the shipping information it should arrive for pickup on the 17th.
Received an email on the 16th stating our order was ready for pickup.
That was the fastest turnaround time I have ever experienced with a major retailer. Picked it up, got it installed and life goes on.
Good job Best Buy
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January 2025 by KD Feemster
Every employee are nice and will go out there way to help. I'd purchased a washer and dryer and they left the parts out for both paying extra when they should've been free. I asked the employee for assistance for help to send someone to the house and all he said was to YouTube it. Never again coming here nor buying anything else from this company.
