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October 2023 by Debbie Coulter
Pam was very helpful, friendly and a pleasure to buy from. If I'm ever in need again she is who I will go to.
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July 2023 by pacifca nonook
I bought a bed from them. So far, it's a huge upgrade to my life. The price was decent and they even gave me a free pillow. No complaints ? I like the adjustable frames.
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March 2023 by Austin Platt
Eli is a great man to work with, awesome deals on beds without the sales man pressure , definitely recommend factory direct mattress
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January 2023 by Mindy Lincoln
Amazing owner, he took the time to listen and made me a satisfied customer. I will always go to Factory Direct Mattress in Fort Smith, for all our families mattress needs. Thank you so much!
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December 2022 by Luis Rodriguez
Went to see our options on mattress and we found a comfortable mattress that we were able to settle the salesman was a great guy with telling us everything about the mattress our options! We left happy with our choice. Thank you!
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December 2022 by Hannah Gray
I forgot to get his name!! The man here was so kind and helpful. And his little helper Worm was pretty nice too!! I would recommend shopping here for sure, low prices for quality product!
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December 2022 by OU Gypsy
Wow. Just wow. I went all over town to find something in my budget and finally reached out to these guys. What a difference!! I got a cool adjustable base and hybrid mattress for a price that really should make a certain big chain be ashamed of themselves.I appreciate that Elijah the owner was just a normal good guy and didn't try to sell me on anything. Oh and he delivered immediately. He followedme home to my house and helped me set everything up. Crazy old school service. Definitely recommend these guys 1000%.
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December 2022 by Rachel Mariah
Eli was such a great help to finding our perfect mattress. Super friendly and kind. So glad that we purchased from him would definitely recommend buying here if you’re looking to not break the bank. There is flexible payment plans and it doesn’t go based off credit. Everything is so good at such an affordable price!
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December 2022 by kyleigh cason
I found this place on Facebook marketplace. I was very skeptical at first but after I went to the store and met Elijah, I felt much better. The approval process took maybe 5 minutes. I chose a bed that normally retails for $700 and Elijah sold it to me for $375!!! They also offer a payment plan that works best for you!!
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December 2022 by Taylor Kronberg
Elijah was so helpful when we went to pick out our new mattress! We went to a couple other places just too look at our options and this was BY FAR the best place we went. You just can’t beat the care local owners have for their business!
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December 2022 by Love Always
We paid 1,000 cash for a King Mattress and display frame. At first I was happy until the guy went back on the "cash deal" and we did not get the mattress cover he said that was included if we paid cash. His words were "You mentioned to your husband you could get one at Walmart." Yes, I did while we were negociating a cash price. I think prices should be the same for every one. Not ask a customer how much money they have on them and then give a price.
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December 2022 by Stephen Price
Perfect transaction! Completely satisfied with producct quality, and amazed at significant savings compared to competitors’ prices for exact same item. Courteous and professional delivery and installation. Won’t shop elsewhere for mattresses or related products!
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December 2022 by Tiffany Brown
Pamela had excellent customer service and was very professional . She worked with us on what we wanted and really recommend everyone to go support them . Great affordable and comfortable mattresses, better go get one before they all gone . LOVE THIS PLACE AND THE WORKERS . ?
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December 2022 by pokey dokey
Hassle free, great prices, unexpected high level of customer service. No high pressure sales people, no confusing whirlwind. Simply good mattresses sold by nice people. Could not recommend this mattress store more highly.
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December 2021 by Carly Wright
My first time contacting ANY furniture company, and this is by far the best customer service I’ve ever seen or have. Their team is amazing and I highly recommend them for any mattress needs. Very affordable!