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March 2025 by RHoL 495
Excellent, knowledgeably, Techs, Solved my tire/wheel Balance problem very fast, will definitely use their service again in the case of future repairs, Again Thank You for Excellent Service.
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March 2025 by Roy Hobbs
Purchased a replacement car battery.
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February 2025 by Ron Briscoe
Great place treated me with nothing but respect and curtsy I will be back. Also they were honest and did not try to sell me anything that I did not need
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February 2025 by Felicia arce
Holiday oil change needed done before my trip and stopped by staff was friendly and fast got me in and out will be back
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February 2025 by Rodolfo Delacruz
Excellent service
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February 2025 by Tony J
They didn't turn the back rotors. I did a visual inspection and noticed the rear rotors were still groved and shiny. I asked the salesperson to examine it, and he did. He instructed me he discuss it with the mechanic. The mechanic asked the sales person how I knew they weren't turned, and saleman replied that the rotors were groved and shiny. After that conversation, they agreed to turn rotors. No explanation or sorry , just have a seat. Stumped at the level of lazzy incopatance, i asked, thinking of other things that might get looked over to make sure the rear parking break was adjusted. The reply to that was that we didn't charge you to adjust the rear parking break. With no offer to attend to that issue at all, I had another Firestone dealer inspection of the work. I was informed everything looked ok except the rear rotors looked like they were turned too fast. That dealer will be adjusting the rear breaks at a later date.
Update..the rear parking break just needed adjusting. It's working now. Any one that knows breaks knows to adjust the parking break. Once again stated everything else looked fine. And yes, I paid the shop additional money to adjust the parking break.
I did email social care today. Will see if they truly respond.
Again, please note this is not my experience with other Firestone centers. Just this one shop. I've had work done at Firestone from Indiana to Texas and never had such an experience. I hope this shop gets what it needs and the community to get fair work for their hard earned money.
Update, I was asked to send over documentation of the event via email. So I did. I was asked what they can do to make things right. My reply in a nut shell fix the store issue and give the community a respectable place to have work done. Firestone replied that they will forward this to the local store and that they may reach out if it's ok. I replied yes and haven't heard a thing since. I don't want to argue but I will not take my car back till I know things have been address.
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February 2025 by Don Edge
Customer service and communication was excellent. Sonny took my call and confirmed my 9:00am appointment. I got new tires and new brake pads. Thank you Firestone Ft. Smith for meeting the needs in our Hyundai Santa Fe Ultimate Limited. Don
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February 2025 by Daniel Douglas
Had New tires installed here two weeks ago. Four and a half hour wait. I went back in today to get a flat repaired. Two and a half hour wait. When I bought the tires I used their website beforehand and picked out the tires I wanted and I had an out the door price that added up ther the total cost for mounting and balancing and everything. So I had a check for that amount but after waiting four and a half hours the price out the door was $75 higher so I thought they must have charged me for some kind of warranty for flat repairs or something? No because with under 500 miles on the new tires two weeks later I paid $21 for flat repair. To try to be fair they may do a good job with their automotive repair? And the wait time on tire installation and repair may be they were shorthanded because of all the viruses and stuff going around? I dont know, I just know that I drive my employers truck and they pay for everything and I will have to use another tire service
Update, the repaired tire was flat and hour after leaving 🤬
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February 2025 by Elizabeth “Eli” Waters
I'm still waiting on corporate. The technician did not do what I asked 3rd ton in 6 months. It is super frustrating and the staff does not care. It is truly sad to have to pay for tires and the tires are worn within 9 months. Definitely not the best. Also not the worst
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February 2025 by DeAnna Stone
Making a same day appt online was easy and I was able to pick the tires I needed as well. When I arrived at my appt time, I was told it would take about an hour but it ended up being slightly less which was much appreciated!
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January 2025 by Abbie Slate
I went in August to get my brakes and rotors replaced and they were good for about a week until the squeaking started again so I brought my car back in about two weeks later and they claimed to replace the The rotors AGAIN. Later That day the Squealing was still happening, so I once again made another appointment and they claimed the brakes just needed lube , It’s been almost a month since the last time I went and the screech is still happening and I don’t believe it’s just because their new brakes considering after the first time when I initially got them replaced, they had to replace the rotors once again . Don’t waste your time or money
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January 2025 by Rob Crist
They took me in near to closing time for a tire repair. Made me feel very welcome, no sense of being rushed. Did a great job and reasonable price.
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January 2025 by Monica Macomber
They were easy to work with and fixed my tire.
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January 2025 by Daniel P Bridges
Can you make payments on your Firestone card there at store
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January 2025 by Jaxon Hill
We needed an oil change and a tire rotation. That's it, they told us 45 min to an hour. So we went with it and said we could wait in the lobby. It took 2 and a half hours, and when the car was done, they drove off with another car and took the keys and paperwork to the shop, and made us wait for another 30 min. I love Firestone. Every other Firestone has been so amazing, but they just keep saying another 30 min.
