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November 2025 by Joanna Rish
My iPhone quit working when I tried to update the iOS while it was connected to my PC. I brought it in and Khalil (sp?) was very courteous, professional, and understanding. He was able to get my phone up and running within the hour. I was able to leave the store and come back. When I came back, it was working and he waited on me to reset my phone to make sure it was working properly and he helped me when I ran into some snags with resetting it. I was very relieved that he was able to get it working again and I was impressed with his technical knowledge. I’m so grateful for Geek Squad! They saved me a lot of money and headache!
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July 2025 by brax
Great experience agent Mary was a very nice lady, they know what they’re doing found the issue in seconds
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June 2025 by Black Oak Outdoors
Very pleased. They helped out and fixed 2 of my Apple IPads. The service tech was very helpful and prompt. Highly recommended.
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February 2025 by Miranda Pham
Our customer service experience was unpleasant. The lady that was there was rude and her tone was very condescending. We didn’t even finish explaining our issue to her before she cut us off and immediately assumed what was wrong with our phone… she didn’t even offer to diagnoses…
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September 2024 by Kolten Wright
Poor management. I was in this store 4 different times just to get a phone screen replaced. In the last one after I had already paid $270.00, they tell me they don’t have the parts to fix it. Employees are nice enough, but the place is inefficient and/or understaffed.
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August 2023 by Sarah Mings
We called Geek Squad to set up an appointment to get our devices scanned for viruses. We were told over the phone that the diagnostic screening would be no charge but if viruses were found and needed to be treated, THEN payment would be necessary. When we got into store, they told us it would be $150 to screen for viruses regardless of whether there were viruses or not. Comparable businesses in Fort Smith charge starting at $30 for this service. The Geek Squad member was kind enough to us as we were frustrated about the wasted time and trip, but we were very disappointed we were told something far off from what was actually offered. No consistency between the person we talked to and the actual store.
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July 2023 by Google user
We called Geek Squad to set up an appointment to get our devices scanned for viruses. We were told over the phone that the diagnostic screening would be no charge but if viruses were found and needed to be treated, THEN payment would be necessary. When we got into store, they told us it would be $150 to screen for viruses regardless of whether there were viruses or not. Comparable businesses in Fort Smith charge starting at $30 for this service. The Geek Squad member was kind enough to us as we were frustrated about the wasted time and trip, but we were very disappointed we were told something far off from what was actually offered. No consistency between the person we talked to and the actual store.
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April 2023 by Eric Amy Murders
I made an appointment a week ahead, drove an hour to get there, on the appointment screen it asks what it is for (iPhone battery replacement in my case) asks what device you have and all that. I get there and I’m told they don’t have a battery in stock for my phone they would have to order it and would be 5-7 business days…. Umm what?! So I said ok well when it asks what the appointment is for you guys don’t make sure you have the parts you might need to that device in stock? Oh no ma’am we don’t do that. Ok well what is the appointment scheduling even good for if you can’t even do what the appointment was scheduled for?? Please do better than this for future appointments.
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April 2022 by phillip miranda
Helpful
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March 2022 by Thao Dang
They didn't really help me. Just passed me off to another department cold transfer so I had to explain everything all over again only to be transfered to the wrong department. The guy was cold and monotone but I eventually got what I needed. If I wouldn't say I won't use them again, just wouldn't be excited to but then who would to fix broken things.
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May 2021 by Jane Montgomery
Took a chance and did not make appointment. They were not busy so I a got what I needed and left They were very nice
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October 2020 by Riley P.
The Geek Squad desk is embarrassingly understaffed. Only 1 technician trying to help a new customer within 20 minute appointment time before next appointment and then walking.Stop being so cheap. Have a tech step in when they are behind
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March 2020 by Jim Cotton
Terrible experience......left explicate instructions what to do in transferring data, etc. from 7 to 10. W/O a lot of details, maybe half of requested work said to be done and done correctly, simply Was Not Done.. They kept trying to convince me it was .......wrong!!! Young Geek Squad Lady up front ( CC ) did / does an exceptional job, by herself without any help, and always has several customers waiting, without help! This is like ATu0026T, Fort Smith Geek Squad in Best Buy is unacceptable!. Very dissatisfied customer and unfortunately I have always had problems with the Squad in the back that says they have completed the job you requested . Jim Cotton
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October 2019 by Ashish Lalani
Always busy but generally do a good job with following timeline
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October 2019 by Michelle E.
Employees are involved in fraudulent sales in mobile department. If I could give -100 stars I would. Yesterday, On 10/26/2019 we were victims of fraud done at this location. We live in Nevada, this location sold 3 iPhone 11 and added 2 extra lines to our account. With a total of $6500 ish in charges and fees! After calling the fraud department which took 2.5 hrs on hold to finally resolving this 4.5hrs later I decided to Call the store and speak to the manager on duty named Stephanie of the mobile department. She said they have a policy to check ID for valid and legal transactions. Yet, they were doing a "courtesy call" to inform of us "attempted fraud" and all we needed to do was to verify the code that would be texted to us. They never once asked for our SS, or our AT&T passcode nor for us to verify the last 4 of our SS and to verify our address. Here's the thing! If they scan / check "valid ID" why did they have to go threw the steps of "fraud" sounds like an employee knew these crooks and was in on it to "legally" sell these devices to these criminals! A police report was filed, we attempted to get their district manager phone number but she wasn't"allowed to give that out" followed by "if she is willing to talk she will call you back." we are highly considering to peruse legal action and we will be calling corporate office on Monday.
