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January 2024 by Donald Barnes
Everybody was very courteous and friendly good experience
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December 2023 by Gary Teague
Two weeks ago I purchased a Citizen Watch here. I attempted to bring it in today to have it sized. Was told that it couldn’t be done today because of it being holiday time ( like I didn’t know that) and he couldn’t do it today. I don’t get how, for any reason, that he even remotely thought any excuse for not taking care of a customer is denied for any reason. I guess I should have checked your customer service before shopping there. Never again.
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October 2023 by Frank Augustine “Gus” Garcia
Great experience Alize was so much help recommend you to stop by and see her
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August 2023 by Tiffany Rice
Kathy was great and very helpful! I’ll definitely be sure to shop with her at my next visit!
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August 2023 by Leo López
Had a good experience shopping here, would definitely recommend. Lady who helped me was very kind and helpful
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June 2023 by Tony Banderman
If I could give them a 0 star I would. I had the displeasure of dealing with the store manager Cathy, who had gave me the worst customer service I have ever received. She acted like I was a waste of her time and a burden for walking into the store. I have spent alot at other Kay's Jewelers but she has ruined my experience and I will not give another cent to this company because of her attitude and her being disrespectful to me and my wife.
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December 2022 by Katlyn Good
I guess bc I don't look like I'm almost 30 they didn't really wanna talk to me when I went in to have a ring appraised. Seriously bad customer service. They told me to go somewhere else that would be "faster" bc they would take 2 weeks. I didn't care about how long it would take but hey. Would rather support some place local then some ignorant corporate store anyways
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November 2022 by Scott Barile
never use this company/// if your payment is late by 90 minutes because their systems are down theyll still mark it late and wont work with you at all. no personal connection at all// money hungry grimy people
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March 2022 by John Smith
We have been going here for several years, they have a good selection. One thing we don't do is "dress up" to go the mall, and normally they do not act to busy to "deal" with regular people. That being said we have had a few times in the past(twice) that we was treated rudely. Cost them as Zales was across the hall. However; all the other times including today they have been extremely helpful and patient.
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October 2021 by Summer Joy
My boyfriend had purchased a promise ring for me a year ago and the ring broke within 7 months of us having it. We took the ring back because we bought warranty and they sent it off, when they called us back to pick it up, they put the wrong headstone on it. So they sent it off again, and it came back wrong again. So they sent it off again and after 3 months they contact us and tell us they do not make this ring anymore. We asked for our money back and they said that can’t happen. Very disappointed in the way they handled things and the way we were talked too. I asked to talk to someone higher up than the people working at Kay’s in the mall and Kathy said “ our district manager is not going to talk to you” and “ no I am not going to give you the number to contact him” She was very rude! Will not be there again…
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September 2021 by Hilbillysamura1
Very rude and not helpful at all but luckily zales is right across the lobby and thay are extremely nice and helpful so I spent my money there.
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June 2021 by Tammy Hayes
First person I got was rude and and if I hadn't checked my receipt as I was leaving I would have never gotten my ring back. My daughter bought me a ring for mother's day and she was told all I had to do was bring it and and they would size it to fit. First thing the woman wanted to know was did I have warranty after I had just told her what my daughter was told. Then I'm holding the brand new ring in my fingers with my old ring on my thumb waiting for the sizing guides when she asks, "are you sure it's one of ours?" Then said she thought the one on my thumb was the one I wanted resized, when you could clearly see a brand new, sparkly ring held in the same hand. But most shockingly was that the whole ticket was wrote up wrong under someone else's name and not even for a ring but a pair of garnet earrings. And for a customer in another state even!! I may not have ever gotten my ring back as there would have been no proof they had it!! And I won't even get into what she chose to wear to work, apparently some think that is ok, but for a jewelry store I thought it was tacky. The gentleman in the suit had the right idea, at the very least slacks and a blouse, stretchy pants have no place in the work place!!!
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April 2021 by Penny
I have been going to kays for many years and i take my jewelry in every 6 month to get inspected they always check my stone and clean them until i went in March 2021and Greg Hatcher looked up all my jewelry in the system and NEVER looked at the stones and told me that being they are in the ring boxes that i must not wear them they didn't need to be checked or cleaned I told him they always check them he didn't even want to check the ones i wear daily i was very upset about the Service that i will never come back into the store when he is there. Jennifer Millsap is the BEST SALE person there she will always have my business she is always very helpful and doesn't rush you just to make a sale I highly recommend her for your sales person
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April 2021 by Joshua Chafin
Have a Very nice variety selection of jewelry to choose from,whether it be your standard ring bans; or the entire array of jewelry looked beautiful! Definitely recommend this Kay's location if you're looking for a great store with very kind and as of service to you as a customer upon being greeted by every Sales Representative! I showed up 10 minutes to close, and didn't get a chance to take a nice walk around. The staff were very polite and kind and were willing to go above and beyond! Out of the few Kay's stores I've ever shopped in, I definitely give this Kay's Jewelry Store at Central Station mall a 10 out of 10!
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April 2021 by hagen dix
Online says they open at 12 on Sunday but they do not open until 12:30 when I called the store after standing outside like an idiot for 20 minutes waiting on the to open... if their google hours of operation were correct would have received a better score but since it’s misleading and wasted 45 minutes of the time... I’ll score this store a 1 star...
