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February 2024 by Roxane Akers
I went into Lowe’s today at about 1:30, my husband sent me to buy a battery pack chainsaw. As soon as I walked in an employee whose name tag said Shawn, asked if he could help me, I asked him to point me in the direction of the chainsaws. He said sure I’ll take you there. Which he did He asked me questions about which one I was interested in. Well I didn’t know it but they come in different sizes and blades. He helped me make the right choice, according to my husband. I went to self checkout and was out of the store in less than 20 minutes. I was very happy. Thanks Shawn.
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January 2024 by Toni Jones
This is a really difficult review for me to write because I love this store. But three of my last few experiences have been extremely disappointing. On one occasion, I saw an item online and called to make sure it was in stock and was reassured that not only was it in stock, but the person was standing right in front of it, looking at it. So I drove across two towns to get there and not only was the item not in stock, but it wasn't even available in this region. Not even to order online. It's happened before that the item was in no way available for this region even though online said it was in the store, but that was the only time that someone claimed they were standing right in front of the item. On another occasion, I asked to have a board I purchased cut and they cut it into three pieces instead of two. Of course I didn't notice until I was home. On another occasion, we deposited a large check and went to buy appliances. Turned out our bank floated it so we had to come back the next day. The next day, our total was about $300 higher and no one had an explanation for it. About a month later, one of the employees said that we spent so much that we got a contractor discount but when I asked about it, I was told that it didn't matter how much we spent, we wouldn't get a contractor discount. The inconsistency and their inability to tell us where the extra $300 came from was very irritating.
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January 2024 by princess wright
One stop shop
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January 2024 by Tyra Prell
They were so helpful, we had multiple people help us with getting supplies for a small building, and we found all the best prices at lowes. We even called supply houses and lowes price was unbeatable.
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January 2024 by ramiro mora
Love this place, you find everything for your home remodeling.
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January 2024 by Andrea Shaffer
In and out, quick and painless. Found what we needed in record time, helpful staff.
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January 2024 by Melinda Bridges
I bought a house a couple years ago so ...lot of improvements to be made ...so many times I have went in this location to get things for home improvement and nearly every time I have been in there nobody can help me...special orders needed, no one knew how to do it, looking for items... well no one offers to help ...once I find someone they don't know but no one ever offers to find out nor do they offer to get someone to help...so today needed paint samples...well after looking at other items such as cabinets I needed I asked after finding paint colors if I could get paint samples ...I was told by the girl at the paint counter sorry I just clocked out...do u think she offered to get someone else??? No ma'am...I get so frustrated going in this place ...and I'm sure the ppl there won't mind if I don't return but I promise u IL drive the extra few miles to van buren or just open an account at home depot and take my business there...the ppl are not helpful, one guy one time was helpful w buying a light...thats it.
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January 2024 by Tyler Hampton
We waited for 30 minutes asking multiple people for assistance with items locked behind a screen only to never receive assistance. In all honesty, nearly every Lowe's store is like this. Don't even bother checking out Lowe's and just go to Home Depot. I must state that none of this is the actual Employees fault. They work hard and try to help. It's lowes as a company that's the problem
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January 2024 by Judy Smittle
Best place we've found in Ft Smith.
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January 2024 by Deborah Parker
We went to buy some heaters ....did not know exactly where to look but found out they were in the garden center in this little special area equipped just for heaters! a great find .....also some fabulous bird feeders in the same location!
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January 2024 by Michael Sharp
Love this place
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January 2024 by Maria Molina
Friendly staff and very helpful.
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January 2024 by Chelsi Thompson
We went to Lowes for flooring and received the best help. First Stephen was an exceptional employee he went above and beyond to help us figure out our issue we really appreciated his help. Then Tyler the manager was also super helpful and a absolute joy to talk to. We are used to getting the cold shoulder at the big box stores and this was not the case at the fort smith Lowes. We will definitely be shopping more there in the future because of the exceptional assistance.
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January 2024 by Teresa Hart
Customers service is terrible they don't even speak or ask you questions. The helpers on the floor act like your a bother if you ask them for help. Would not recommend this place. But if it's all they have I guess you have to use them.
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January 2024 by Teresa Earley
Love the variety