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October 2024 by austin brown
Always great customer service, the service department has always been honest and tried to help in any situation. Ralph is the man!
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July 2024 by BEN TREFFINGER
My family and I were traveling from Dallas to Branson and our Escalade broke down. New car, unfortunate situation. Ended up buying a suburban to finish our trip. Scott Foley had a vehicle ready to go for us when we arrived. When the wrecker pulled up we unloaded our things into the new car and he helped move our bags. He worked quickly to get me back on the road and didn’t take advantage of the situation. He could have. Brittany Hurst was also awesome, she was kind and diligent in getting the deal done. If I lived in Arkansas these two would be my go to. Thank you both for being so kind to me and my kids. I really appreciate y’all taking care of us.
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May 2024 by Zelda R-1
The guy working the phones on parts on 5-29-24 took the time out to go beyond Google searches to help locate some parts for a corvette was 10/10. . Hope orr keeps him around !
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May 2024 by Carl Jordan Jr.
Customer Service Superior. Ralph the Cadillac Service Advisor is very accommodating and knowledgeable. Jerrod the Service Manager is one of the most knowledgeable Cadillac Technician I have ever met.
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March 2024 by Jessica Morrison
Very pleased with our recent experience. Bought a used vehicle and our sales rep, Cody, was super respectful and super helpful. He went out of his way to ensure a great experience. Thanks guys!!!
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March 2024 by Jennifer Rudy- Robertson
Their service department is available most any time and is very thorough!
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March 2024 by Soua Xiong
The service was fast and the staff were very friendly and professional.
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November 2023 by Jerri Emrick
$5200 and in worse shape than when I took it in.
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August 2023 by Robert Crump
Came in to get flat fixed, tires rotated, and oil changed. The flat did not get fixed, they reset the tire sensors to look like they rotated the tires, so the sensors were showing the wrong tire pressure. And I’m sure they did not change the oil just rest the oil life. Will never use them again.
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July 2023 by Google user
Came in to get flat fixed, tires rotated, and oil changed. The flat did not get fixed, they reset the tire sensors to look like they rotated the tires, so the sensors were showing the wrong tire pressure. And I’m sure they did not change the oil just rest the oil life. Will never use them again.
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June 2023 by Shauna Barnes
Poor customer service, poor communication and poor quality of service. I took my vehicle in for service the beginning of April. This dealership did not communicate anything about the progress the entire time it was at the dealership. I called them and it was a series of phone tag and leaving voicemails. The on April 14 they stated they would need it yet another week as a part was not received and I refused and decided to pick up my car. Once arriving at the dealership Ralph stated the sunroof issue was not resolved and once they got the part they would get my vehicle back in for service. A week goes by and still nothing from the dealership. I contacted them and spoke with Josh and was then informed the body guy fixed the sunroof. This is not the case, not only is the sunroof still leaking and the seal is old and obviously not new as they stated. The other services that were performed were unsuccessful as the sunroof seal is bubbled and leaks, the windshield washer does not work (after complete replacement of all components) and my engine is still making the noise. As well they replaced parts on the front suspension and failed to put my dust covers back on my brakes. Also they overcharged me and this was going to be credited once they got me back in for the rework. And here I am still waiting to get the poor service issues and overcharge resolved. Over a month and a half later. Save yourself and do not go to this dealership as you will walk out with more problems than you went in with.
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May 2023 by Shauna B.
Poor customer service, poor communication and poor quality of service. I took my vehicle in for service the beginning of April. This dealership did not communicate anything about the progress the entire time it was at the dealership. I called them and it was a series of phone tag and leaving voicemails. The on April 14 they stated they would need it yet another week as a part was not received and I refused and decided to pick up my car. Once arriving at the dealership Ralph stated the sunroof issue was not resolved and once they got the part they would get my vehicle back in for service. A week goes by and still nothing from the dealership. I contacted them and spoke with Josh and was then informed the body guy fixed the sunroof. This is not the case, not only is the sunroof still leaking and the seal is old and obviously not new as they stated. The other services that were performed were unsuccessful as the sunroof seal is bubbled and leaks, the windshield washer does not work (after complete replacement of all components) and my engine is still making the noise. As well they replaced parts on the front suspension and failed to put my dust covers back on my brakes. Also they overcharged me and this was going to be credited once they got me back in for the rework. And here I am still waiting to get the poor service issues and overcharge resolved. Over a month and a half later. Save yourself and do not go to this dealership as you will walk out with more problems than you went in with.
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April 2023 by Sunsaengnim Wonjungnim
Get out! Get out while you still can! They were beyond rude.
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March 2023 by Wendy Withington
Josh worked hard to get me a good deal, stayed late, and did it all very fast! Even delivered my new Cadillac to Fayetteville!
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March 2023 by brian smith
They are not very good at communicating and do not like to answer the phone.
