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December 2023 by Haas
I had new cranks installed at this location. My old ones got damaged and I wanted to continue my roadtrip adventure. They installed the new cranks but it made a little noise, brought them back and they made the noise go away. This was on a top tier enduro bike, full carbon with a cherry on top. Fast forward, I’m in Boise and the noise comes back. I take it into the LBS there. When I picked my bike up, they asked my who the heck installed the cranks, showed me pictures of bizarre shims and basically trash that they stuffed in my Bottom Bracket. And he explained that the cranks had been installed wrong and they stuffed this junk in there to get me out the door. NWA has great trails but desperately needs better repair pros. I think most of the shops just see a chance to make money and dive in. Of the 3 shops I used at various time in NWA, one was decent, although I let them sell me things I didn’t need just because I trusted them to keep my bike safe to ride. Phat Tire and another well known shop were huge fails and luckily I didn’t get hurt because of them. I’d never use Phat Tire again.
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November 2023 by DOJO GB
Amazing Service!!!Ike and his staff are very knowledgeable and informative on recommendations regarding upgrades and component selections for my mtb. Highly recommend this bike shop!!!
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November 2023 by Dave Outdoors
They moved from a convenient location in near Downtown Fort Smith where I visited them often then they moved out to the east side of town so I spent 2k on a new bike at their competitor. I doubt I ever go there again.
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September 2023 by Louis Meluso
An excellent team of professionals with great experience and skill. TOP NOTCH service! Love my new Trek Emonda SL7 AXS! Thanks, Guys!
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August 2023 by Ron Hutain
Went to Phat Tire Bike shop today for a bike rack for our 2 e-bikes. They were so helpful, even going outside in 90+ weather to show us his rack. They assembled the rack for us and even helped install it. Couldn’t say enough good things about the people at Phat Tire!
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June 2023 by Timothy Haggerty
Great shop, excellent assistance and all you need for the bike and you.
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June 2023 by Holly Tiller
Tad was very helpful in getting me a bike! Ordered a bike, as they didn't have the exact one I wanted in stock, it came in quickly. When I went to pick it up, I was unable to test ride it, as I had hurt my knee a couple days before. Tad loaded it in my car for me, and said to come back when I was able to ride it and they would help me adjust the seat, handlebars, and get any other accessories I needed. I will definitely be back, Tad has excellent customer service and is super helpful!
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February 2023 by Billie Frasher
Super friendly, trustworthy and incredibly knowledgeable. The price is right and the new location at the Barracks was impressive, congrats!
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January 2023 by Greg Duncan
Best customer service experience you could ever imagine. Quick and knowledgeable service and treated me with respect.
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January 2023 by Suzanne
The technician fixed and cleaned up my bike. He called me when the bike was ready to be picked up. Finally he showed me the location where the shop would be located after its move.
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November 2022 by Joseph Matthews
Great Service… Ike and Tad are extremely knowledgeable about bikes!!!
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September 2022 by Karen Slagle
Ike Isakson and his staff at Phat Tire Bike Shop in Fort Smith were awesome! Purchased my first Trek e-bike, an Allant+ 7S...it's beautiful with a lot of power when I need it on my rides.From the moment I walked in the door at Phat Tire, I felt comfortable and not rushed in making my decision on whiche-bike to purchase. They answered all my questions and any concerns that I had about an e-bike.Just knowing Ike and his shop will will take care of any needs I have with the bike in the future, made it an easy decision.Looking forward to seeing their new store out in Chaffee Crossing in '23.
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September 2022 by liz blanco
Phat Tire is awesome. I have bought three bikes from them and their service is terrific.
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September 2022 by Ben Robinson
Very friendly staff with the knowledge to help me find the right parts to fix my bike!
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June 2022 by Donna Lavalliere
They went out of their way to help my friend get new tires on her wheelchair. They were very friendly and helpful.
