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November 2023 by Jordan Benton
I've been banking with them since 2020. The app is garbage and you're required to repeatedly verify info to access your money...if I've verified my identity with my SSN, provided all of the loan details, and provided the details of where I want my money sent, just send the money. Will be removing all excess funds so that I am able to access my money timely if it's ever needed.
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September 2023 by Joe Ann Thode
They have been there for 3 of my cars. The tellers are very nice and they get it right.
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September 2023 by Cindy Arnold
They are an awesome group of people. Always willing to help!!!
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May 2023 by Sherry Holloway
Absolutely Amazing Service! Courtney was a dream to work with and made the process easy.
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December 2022 by David Webb
Sonja is the best customer rep that I have ever known. She always has a smile.
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September 2022 by Cj Martin
They were very rude and didn’t want to help and after I explained the situation one of the women in the back said don’t u just love customers like that do better don’t be garbage people I would give negative stars if I could
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September 2022 by Steel Edge
It's a dang bank. Give me a break.
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August 2022 by Dedrick Greene Sr
Let me share how pathetic this bank is. So it is Saturday February the 19th. Both my debit cards have been blocked so I have 0 access to any of my money. I contacted the bank for the last 2 days to have the problem resolved. Guess who still doesn't have access to my money. I spoke with a manager about the issues and like every other trash employee it's "we have e everything fixed and we apologize for the inconvenience" Now I have the entire weekend with 0 funds when there is more than enough sitting in the bank! DO NOT USE THIS BANK! IT IS THE BIGGEST SCAM OF WORTHLESS PEOPLE THAT YOU COULD EVER WORK WITH!
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July 2022 by Amy Elissa McGowan
Best Credit Union! I've been here over 10 years now.! Happy member! ?
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March 2022 by DJ Greene
Let me share how pathetic this bank is. So it is Saturday February the 19th. Both my debit cards have been blocked so I have 0 access to any of my money. I contacted the bank for the last 2 days to have the problem resolved. Guess who still doesn't have access to my money. I spoke with a manager about the issues and like every other trash employee it's "we have e everything fixed and we apologize for the inconvenience" Now I have the entire weekend with 0 funds when there is more than enough sitting in the bank! DO NOT USE THIS BANK! IT IS THE BIGGEST SCAM OF WORTHLESS PEOPLE THAT YOU COULD EVER WORK WITH!
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October 2021 by Elizabeth B
If you do not open your drive thru at 9 on Saturdays, please for the love of God update your hoursSome of us work nights and have to take hours out of our sleep schedules to come make a payment.I shouldn't have to wait 10-20 minutes in your parking lot to give up on making a payment that dayVery unprofessional
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July 2021 by Brandi Goff
Can't seem to ever get ahold of anyone over the phone ... send the call to a corporate number and all you have as choices is an automated system very unfortunate
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May 2021 by Ashley Hale
If I could rate United Federal Credit Union less than one star, I would. These people are rude and definitely NOT as customer-centered as they claim to be.
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October 2020 by Annie Beyah-Murray
We are so grateful for Katie Menasco our Member Service advisor! She has superb customer service and will make sure that everything is perfect during any process you may have with United Federal Credit Union! Do not handle anything online if you are able to go in and see Katie! We were extremely frustrated dealing with our online rep and so were the other partners involved. Our online rep would not return calls or emails and gave the dealerships the run around with no explanations. Katie took over and saved the day! She was able calm the dealership reps by effectively communicating with them! She went above and beyond to ensure that everyone’s needs were met!!! We are now happy clients and very thankful for her!!!
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October 2020 by Carol Rader
UFCU offers every aspect of banking in the most professional and courteous manner. They are totally customer focused.
