-
April 2023 by Ron W.
I do not know why anyone would ever do business with a Regions Bank in any state it operates. I am aware of a woman fighting cancer that is trying to get her affairs in order by paying off her mortgage in Belleville, Illinois. Instead of cooperating, the bank deliberately caused a delinquency in her account by returning payments she was making and the stating she was in arrears and filed a foreclosure action. The bank has run up in excess of $20,000 in bank fees, and attorney fees and refuses to give her a payoff. She has tendered all monthly payments, tendered a payment for all of the principal, and has requested at least 6 times an explanation as to whet Regions is attempting to do. No explanation has been offered. It is like she is dealing with a mafia owned bank, or a bank beholding to a mafia boss. Get your money out of this bank and run for the hills.
-
August 2022 by Cindy F.
Worst customer service imaginable. This bank is not customer friendly - they don't work with you on anything - the policies and fees change and the customer doesn't even get alerted or notified. The bank app is not as accurate and the people who work there are robotic about their jobs - no sense of humanity or care. You will be drowned in fees and they are reluctant to see an issue. PLEASE BANK SOMEWHERE LITERALLY ANYWHERE ELSE BUT HERE
-
June 2022 by Arthur S.
Rude and disrespectful customer service and management. Unprofessional performance, failed to keep promises on returning phone calls and seemed to not know how to take care of a customer. They have to report to a third party before making any financial decisions (seems like nothing is in-house). You would be better off keeping you money anywhere but here.
-
March 2022 by Melissa P.
The worst customer service, ATM is always down, they close at 5pm , I mean anyone that works cannot make it before they close for their banking needs, no one is helpful, very rude, and not to mention they pick and choose when to pay overdraft and when not even when u sign up for it......?? No rhyme or reason to it....I tried to make a deposit to cover a check in plenty of time after work (5pm) and their ATM deposit was down(Not my issue) and they returned my check and charged me $36. Wow! Would not credit if back too me!!! At a time when we are all trying to build back after last couple years this is VERY cold hearted and terrible customer service!!!! Defined changing banks ! Melissa PThey did come back after I wrote this and pay for the overdraft charge so I appreciated that .....
-
April 2020 by Victoria Najera
The staff was extremely helpful and I received my money within minutes. I will definitely be using this location again for all my future Western Unions transfers.