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July 2023 by Danny French
This location in Glenwood has no business renting U Haul vehicles. I used the online app to make a reservation, requested a 15' van that showed available for the next day. Keep in mind, there were NO vehicles available in my hometown and had to drive 25 miles to this location to get the truck. When we arrived, there was only a 20ft bob truck and (2) 10 ft vans. They told me my only option was the 20 ft so they started the online application process because their WiFi was not working (NO internet). Somehow they put me in the bob truck and sent me on my way to Texas for a one-way rental. It was not until the next day, after I turned in this 20 ft bob truck to Henderson, TX location that I found out it had never even been checked in from the customer that used it prior to me, and that my contract was active and open with a 15' truck that was never even on the property to begin with. So now here we are the next day and I receive a call from the gentleman in TX, where we turned in the vehicle saying he can't close out my contract. I spend over 2 hours on the phone with U Haul corporate trying to get this mess fixed. And you guessed it, the Glenwood location (Glenwood Furniture and Flee Market) never answered the phone once after multiple calls for help. Then at the end of the second day, I received an email receipt with nothing but zeros on it. Oh, and while they were at it, they charged me for the max insurance that I fully declined when making my reservation. What was going to be an easy 200-mile ride to pick up a new car my wife and I bought, turned out to be a nightmare. If U Haul corporate was smart, they would revoke or cancel Glenwood location.
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January 2023 by Anthea Santos McKim
Great place for rentals.
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July 2021 by Sean Michaud
The rental point in Glenwood AR had a friendly staff and the transaction went smooth
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May 2020 by Patty Sweet
Wasn't checked in promptly by Manager
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September 2019 by Martin Harris
Great people
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May 2017 by Tabby Brown
Perfect! Thank you! Everything was completed in under 15 mins! Very fast service. Nice people! The owner of the Mount Ida U-Haul place had issues, so we had to drive to this one in Glenwood, on the spot. They were open, friendly, had what we needed the same day and it got us to our destination! Thank you! Set us up with some incentives for the inconveniences at the horrible Mount Ida U-Haul. Was glad to give this place our business! :) They even answer the phone, unlike others!