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March 2024 by JJ C.
When I first visited this store things seemed fine but after my experience with the equipment rental side of the business I will never spend a dime here again. I've rented heavy equipment from other businesses in the past but this was by far the worst. After my experience with this company I spoke to others in the community and they advised they had the same if not worst experience. I had a friend that was helping me during my equipment rental and he stated before i finished my rental that he would rent the same equipment from them once I was finished but after seeing how they did business he went with another company. First I will start off by stating i only rented from here because i wanted to help out local business but my mind has completely changed after this experience. When I came in to check prices for equipment I was given a rundown by the equipment employee. When I called to confirm my equipment rental I was told when to come in to get the equipment and I informed the employee I would be renting another heavy duty equipment after I returned the 1st. I arrived to pick up the equipment and paid for it. I was only informed later by my buddy after loading the equipment that they took out a damage deposit which is understandable. After getting to work with equipment it was apparent that the equipment was not 100%. It made a sqealing noise and was hard to turn. Later I needed to rent the jackhammer attachment and it was brought out. I guess it was charged to my card because I don't remember giving my card information on the phone but later saw I paid for it. While using the attachment the metal bent slightly and broke the bolt holding the metal on the machine, it seems like a manufacture error or the equipment isn't meant for the attachment im not sure. The damage was only cosmetic and it appeared that all was needed was a bolt and the metal to be bent back. When I contacted the equipment employee to pick up the hammer the damage was so minimal that he didn't even notice it. I gave him the bolt and metal and told him what happened. He advised that it happens and it was nothing. I continued using the machine until the track came off, remember the sound I was hearing when I first started, it was the bearing and it broke in half. I called the equipment employee and let him know what happened and he advised that it was already making that noise before and it wasn't a big deal and the mechanic was called to fix it. He eventually picked up the machine and took it back to the store. Later when I called to get my deposit back, I spoke with the equipment employee but he was acting strange and told me to give him a call tomorrow. He wasn't acting/talking like the same nice guy I had previously talked to and did business with. He was not really talking much and trying not to reply to questions about my deposit. He informed me that I would not be getting my deposit and that he has my card on file for future payment and would use it without permission. Later that same week I was handed over to the owner and the owner spoke a different tune. He told me that I wasn't getting my deposit and that I possibly owed them. I advised him that I payed the damage deposit and wouldn't that cover any damages even though I told him I didn't damage anything but the metal and that whatever damage he saw was probably from the previous rentals. He told me that I wasn't getting my deposit and wasn't polite at all about it. He talked about the paint being scratched and a few dings. I told him I didn't remember anything like that but isn't that the reason why you have insurance because people renting aren't pros normally but diyers. Anyways to make this long story shorter, I didn't receive any deposit and he kept telling me to come in to talk and see the pictures even though I informed him I was busy working and out of town but that he could send the proof through email. I understood that he wasn't going to email me and seemed to be threatening. He wasn't very helpful
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October 2023 by Brandin bishop
Tore up our property that you had no business being on still hasn’t been fixed and still never heard from you
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October 2023 by Lois Jean Chavez
Like family! They greet you with a smile and a joke every time! They are great with their customers! Enjoy going in. Very helpful too!
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September 2023 by Jerry Mccord
They are really good people
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August 2023 by John Manning
The folks at B&B are more than willing to help you find what you need and if they don't have, they are quick to offer to order it for you. I find that their prices are very competitive with other suppliers and major chains
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May 2023 by Nancy Boyles
They had exactly what we needed and they were very helpful with measurements. We appreciate their store.
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February 2023 by Gregory K Farnham
Always have what I need
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December 2022 by Melvin Cole
Almost always great service, make sure you find the right staff, the lumber has not been the best quality lately which is disappointing. Overall happy.
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December 2022 by Sofi S
I love this place. They have mostly everything I need, and the employees are kind and helpful
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October 2022 by Jonathan Mckenzie
Good service and friendly employees
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October 2022 by Joyce Yaeger
Tim was a great help. They are always helpful and friendly. Great place!!
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October 2022 by Douglas Booth
Can always find what I need 99 percent of the time. The other 1 percent is when I just want to take a road trip for the day to Mt. Home or Batesville to Lowe's and HOME Depot.
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October 2022 by Josh Gooch
You need something? They got it. If they don’t got it, they’ll get it. If they can’t get it, you don’t need it.
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October 2022 by Chris Robinson
Staff was really friendly and helpful
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August 2022 by Ron Trego
They always have what I need at great prices with great folks.
