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July 2023 by A Name
They kept my car for three weeks and did no work on it, completely wasting my time. New customers should look elsewhere.I made an appointment AND I called them the morning before I dropped off my car, they assured me they were ready for it. It needed maybe about 3-4 hours of very regular maintenance work, assuming you take your time and are a slow mechanic. I called them each week after that to ask if it was done, they knew I wasn't in a rush but also wanted my car back since I was calling.Instead of telling me to come pick it up because they were too busy, they just kept saying they would get to it in a couple days. That's unprofessional to the point of being rude and disrespectful.These folks seem very nice and they are pleasant and polite when you speak to them. However, they kept my car for three weeks and didn't do any work on it.I'm disabled and have very specific needs for my car. These folks showed an utter disregard for my time and kept promising to do the work with no intention of keeping that promise.TLDR: Nice people, new customers should look elsewhere.
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April 2023 by Jennifer Maynard
Terry's Auto are the nicest people you will find. While on a roadtrip, our car displayed an error message. He was diagnose it quickly and had a very honest option for how to fix it. Wonderful Christian company that we would recommend to anyone in Hot Springs!
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January 2023 by Christian Leffler
We have an old RV we are driving across country that had the front shocks fail and we had a very difficult time finding anyone that would even look at it due to its age. I spoke to robbie and he said he was backed up for weeks but if it was just shocks he could get it squeezed in. Sadly he felt it would need more than just shocks and helped us find another shop that could work on it. He let us park it for two nights at his shop then handled the tow truck picking it up for us. Very honest, straight forward, and polite business man! Thanks to him we were back on the road after a few days.
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August 2022 by Al Grossnickle Jr
Terry’s Auto & Customs was able to squeeze me in for a visit on short notice. We needed a light bulb replaced for a headlight on a VW Beetle (which is not an easy task!) and they took care of us quickly, and for a reasonable price. I would highly recommend Terry’s Auto & Customs for any repairs as the staff was very friendly and customer service oriented. Thank you Terry for helping us quickly during our time of need!Service: General repairs & maintenance
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February 2022 by Robert Rima
Great people to do business with. It’s great to see a multi-generational business succeeding.
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December 2021 by Brian Castleman
Skilled technicians and office staff, efficient, honest, fair pricing, nice people.
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November 2021 by Kayla Mosher
Terry is always excellent at everything he does! He always gives me a fair price and gets everything done in the time he says he will!
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September 2021 by Vicky Didion
Family owned business. Friendly staff and excellent service. They give appointments and I was in and out in a timely manner. And much more reasonable than the dealer. From now on Terry's will take car of our cars and I've passed the word on to my neighbors. Very pleased.
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August 2021 by Roger Young
Great professionals. Reasonable prices and fast service
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August 2021 by allison fryar
Great people! Great price! Quick service!
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July 2021 by Barbara Hick
These people are wonderful. Very good to deal with. So glad they were recommended by my neighbor!
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May 2021 by David Kirsch
Excellent! Highly recommended! Honest family run business.
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March 2021 by Clifford Brouster
Excellent work ethics un this establishment.I highly recommend this business..
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November 2020 by Dakota Rollans
Clear on pricing and timing of completion. Knows all associated problems that causes an issue in the veichile not just the issue . Superb mechanic.
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October 2020 by Joyce Jenkins
Always the very best service by the friendliest folks! I have been going to them for years!
