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March 2024 by Kim K
Only because I worked for them and they fired me a week after my husband passed. Even with communication. There is better places to stay don't recommend.
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December 2023 by BLUNTLY BOLD
Overall nice place to stay a night or two. However we had issues with the heating unit they didn't have anyone to fix it they didn't offer assistance so I stayed cold the entire visit, coffee pot didn't work horrible experience, staff was overall kind with a few grinches in between. Definitely didn't go out of their way to help with any of the issues. We were not treated properly as we should have been. Yes my husband works and looks like it, don't treat him poorly because of how he looks he has the money you treated everyone else differently as I stood there and thought to myself how pathetic of a Town definitely won't be back. Horrible experience all around, the treatment of my husband the horrible customer service, the room definitely needs work. It's a 3 Star not up on the top as it should be. Not the best location for out of towners,we will definitely stay elsewhere if we visit again. Final note we were charged for an extra night we didn't reserve or ask for it was an error on their part took a week or so to get back so watch the billing tried scamming not professionalNoteworthy details: No breakfast because they have kitchenets please not coming into town to cook my own breakfast or meal I'm not happy with the breakfast "no breakfast" to be exact. We didn't care about having a kitchen rather a meal and a good time is what we were wanting. Horrible experience again
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September 2023 by Marvin Kneff
It was a great place. I didn't think it would have all the extra thing in the room. Like a full size icebox, a dishwasher, a small stove too cook on.Also the front desk person was did a great job ?
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August 2023 by Jenny Williams
If I could give 1 star, I would. The AC in our room was broken, and the front desk told us it was ‘motion activated’ so it just took a while to cool down. Uh, what about when we’re asleep? ‘Yeah, the AC won’t work then.It also smelled REALLY STRONGLY of dog urine. We asked to be located to another room. They said they were fully booked, and were not willing to give us a refund. RUN FROM THIS PLACE, IT’S AWFUL!!!Noteworthy details: Ac does not work and strong urine smell in room
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June 2023 by LaTasha Bell
The only reason I gave it an overall 4 stores is because they were doing Construction when we got there and the dog park was closed. And we have a Dogo Argentino and picked this hotel partly because of the dog amenities. And the microwave wasn't working but was fixed by our 2nd day there. The hotel is in a great location. It's literally close to everything. The people there are very nice and kind, was very helpful in recommendations for things to do, and gave us the best restaurants. We loved everything and will stay there the next time we visit.
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June 2023 by Marclynn Sonnier
BED BUGS. I have bites all over my body management said she never heard of this hotel having bed bugs. Multiple ppl here indeed have bed bugs as well. I will be contacting corporate. Unacceptable and NASTYUPDATE: I went back to speak to the manager. She told me they got the hotel inspected and it’s 0 bed bugs. Complete lies and won’t take responsibility for running a disgusting motel.
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April 2023 by Cody Turner
Very nice, not crowded, great service desk personnel. Very comfortable bed, 4 large pillows, full size fridge & microwave. Sink, dishwasher, 2 burner stove. Large bath with good pressure. Work desk with 2 chairs. Nice view if you're on 2nd-3rd with the odd-numbered side. Nice change from the last 5 hotels in a row that were horrible to mediocre at best. Definitely recommend! Only con: 1 outlet by nightstand. 1 plug taken for alarm, so bring a power strip.Nearby activities: Plenty of shops, grocery & food.Noteworthy details: A casino half mile away.
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April 2023 by Angela Walker
The room was excellent. The traffic sounds are a little loud at night, but if you want to be in town this is the perfect location. All the comforts of home and more.Rooms: Large bedroom with hidabed sofa in living room. Bathroom had Dove shampoo, conditioner, and soap ( large bottles). 2 TV and full kitchenNearby activities: Oaklawn is right down the road. Dirt Cheap was right across the street. Every restaurant is near.Walkability: Right in the middle of everything.Food & drinks: The best food is right down the road. Behind CiCi pizza in Dirt Cheap parking lot there is a food truck. I know right, but it was better than Fuji's.
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March 2023 by Troy Fitzhugh
Very niceRoom is large. It has a recliner! The folks at checking are very nice and helpful. This is the second time I have stayed here and I'll probably come back.
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March 2023 by Julie M.
We are Platinum MembersDay 1 toilet handle BROKE offDay 2 microwave and stove top are BROKENDay 3 moved rooms went down to do laundry only have 1 washer BROKEN and now the fire alarm has gone off 3 times FOR NO REASON!!! Well, I just got back from dinner, and now the gym is closed due to BROKEN equipment. What else can BREAK AROUND HERE!!!STAY FAR FAR AWAY FROM THIS HOTEL.
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December 2022 by Brandy Waters
I've stayed with them on several occasions. The establishment is always clean and tidy. The rooms are well kept and comfortable. All of the staff I have met have been extremely nice and helpful. Definitely a great place to stay.
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December 2022 by Joseph Hohler III
No complaints about the room -- at least the second one. The first literally smelled of fish. But, staff was super helpful, got us moved quick, and we settled in nicely.
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November 2022 by Kenneth
Came to gamble at Oaklawn, casino. We arrived in hot springs, around 4 am & could not find one place that would take (2) serviceable animals and (1) non- service animal. We called and searched and found nothing & if we did they wanted to charge a outrageous price and would charge for a whole day though it was 5 am that morning. Upon seeing candlewood we thought we would try and DING DING we hit the jackpot. The guy at the desk named "TRAE" is the man he hooked us up and made sure we got a room at good price and has a handicapped room for myself and the dogs was no issue at all. He was very friendly and helped in anyway possible. Very nice and friendly staff. Very nice atmosphere, as well as alot of cameras for your safety. If I could give this 10 stars I would. I highly recommend if your traveling to go to the casino or simply need a hotel it can't get no better then this. This is what I call a business with integrity and goes above beyond for people. Thank you for making my stay a unforgettable experience. Next time I come back to the gamble this is where I'll be staying.
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October 2022 by Shanell Robbins
We absolutely loved our room and definitely will be going back for a longer stay! Beds were comfortable, rooms were very clean and it was stocked with every item you could imagine needing! Full size fridge, microwave, pots, pans, coffee maker...the list goes on! Great location and wonderful customer service! Awesome price and if it stays this way it'll be our preferred place to stay when we visit from now on! Almost like a good secret you don't want to let out!
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October 2022 by Cynthia Butler
When I booked this room I was told that there's complimentary breakfast and I asked them what time and they said they don't have that here, but I can buy the overpriced stuff in their little store!! I was checked into my room with my granddaughter and the room wasn't ready, there was pillow missing on one of the beds. Ehen they brought the cover and pillowcase for the pillow, they asked me if I wanted to do it myself as they're backing out the door, so I did it myself. The TV would not let me change the volume or the channel, I called the front desk and she did come down and fix it, but that should have been something that was checked before I was checked in!! I'm a gold member and I expected better treatment than that!!
