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November 2023 by Honesty Love
Do not be fooled by the 4 stars that’s what tricked meMy storage was broken into last nightby someone who is apart of this staffStrangers are not the ones breaking into the units it’s the staff and owners breaking into the units because they know the ins and out of this placeThis company is 100 % turning a blind eyes because they all in on this and they are the ones doing the break insThis storage is not safe or clean this place has no integrityKarma is real
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November 2023 by Laurene “Lori” Payton
Very easy to make my reservation when I had a while packing and get ready to move easy to pay online or buy phone I actually renting two storage units that day and were pretty easy
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October 2023 by Samantha McCarroll
Great customer service. The facility is accessible and clean. Easy billing options. Perfect for my needs.
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October 2023 by Larry P
Got me moved in quickly online after my initial phone call. Every call has been answered quickly and the representatives have answered all my questions promptly. Great facility - secure and accessible constantly.
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October 2023 by Michael Minor
somebody came in right when i locked my door and accuseing me of sleeping in the hallway whitch i never did and they evicted me i stayed away from there till i could get my stuff
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August 2023 by glenn bolick
Location is always dirty. An employee told me the locks you provide are prone to break ins (so why use them). Your process to receive insurance claim is very unfriendly. AND it’s pretty ridiculous to raise the rates right after a break and loss of thousands of dollars.
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August 2023 by Victoria Vaughn
This is my second time using this facility and its by far the best experience I could ask for....
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July 2023 by Kristie Moss
Fantastic experience here. Actually the best of any storage unit I’ve ever used. I reserved a unit online, and when I arrived I realized I had foolishly reserved an unneeded temperature controlled unit. They swiftly transferred my reserve to a more suitable unit which I then filled. Unfortunately this unit was not big enough for all my belongings so I called again and was promptly transferred to yet another LARGER unit across the hall for an easy move over. And it took me several days as I was exhausted moving an entire house by myself. And they were so patient and understanding.
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July 2023 by Tracy Boie
Our experience with you was a nightmare. I have completed this survey once and keep getting an email to complete again which leads me to believe you did not review the initial feedback. You rented us a parking space for a boat and vehicle at Central Avenue Self Storage in Hot Springs, Arkansa that did not exist creating a huge waste of time and a delay in us being able to leave town. After all, the website for the location still indicates that RV-Boat storage exists and is available. Please correct your information. We received an apology over the phone and the representative said it was an error and they would fix it so it would not happen again. Quite frankly, you all should have to compensate us for the time wasted and stress that your error caused.
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June 2023 by Brandy Sumerall Rocha
My mother and I had several units over 3 years temperature controlled starting with 2 10×15 units and 1 10 x12 unit. Since Brandy is not my legal name, I will say we ended with units C29 and C41. After the new owners took over, cut costs, upped prices, got rid of the full time staff/security, we reported hypodermic needles in the hallway, security doors that no longer needed the code to be opened, trash everywhere, twice there were people living out of units, security cameras were spray painted. Sad decline. There was water damage in C41, you can see the water spots on the floor where my bins were. After the break-ins, apparently, other tenants were notified, we were not. We have now moved both units to another local temp controlled place for less cost, better security, that actually has staff as of May 2023 when these photos were taken!
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June 2023 by K.C. Wilson
The facility is easy to get into. the only reason it's not 5 stars is that the option for an exterior climate controlled unit was not avaliable.
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May 2023 by Kaye Clifton
Great customer service! Very helpful…..
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April 2023 by Kymira Gant
This is one of the best storage unit you can have in Hot Springs they are very kind and courtesy when you call them
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April 2023 by Derick Owens
Customer service is diligent with payments and new customers. Don't be fooled by this, the facilities cleanliness, or location. Owners and management are incompetent. They are only concerned about your money, and nothing about conducting a righteous business. Be prepared for loss of your belongings. Numerous thefts have been reported.
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March 2023 by Mar
They called me over a payment problem. We resolved it quickly, and in a nice way. I appreciate your service!