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October 2023 by Jennifer N. Adams, Author
Love this place. Great people. Great selection of furniture. Good prices.
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October 2023 by Trudy Carpenter
We found a Flex Steel recliner we really liked. On August31,2023 we ordered it in a different fabric. We were told there would not be a problem on the fabric we wanted . After 5 weeks I called to check on it. I was told the manager and sales guy knew the we could not get it in the fabric we ordered the first week of September. No phone call from either of them. It took me calling them after 5 weeks checking on it to find out nothing had been done. I asked for a refund. I guess they can afford to lose money. We did not order a cheap recliner. We probably won't be back. Bad business policies.
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September 2023 by Gina Jeffries
Furniture & selection is good. Salesmen were good. BUT don't finance!! Their 3rd party finance company interests rates are exorbitant. For $684 to be financed would have cost over $1600.
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July 2023 by Sarah Taft
Horrible customer service. Ordered a sectional and within a few months had a piece broke, was given 4 different stories as to why we haven’t received a replacement. We have called numerous times and emailed and 4 months later still not resolved. Jessica who handles the repairs in Little Rock office is very unprofessional and extremely Rude. Sawyer in Hotsprings office will give you the run around everytime you speak to him. We have shopped with Cost plus numerous times but will take business elsewhere from now on.
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April 2023 by Beth Rogers
Bought a bedroom furniture here. Pleased with the price and service
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March 2023 by Jay Glaze
A perfect furniture purchasing experience! Great selection, great quality with great prices. Jonathan was knowledgeable and personable. He went above and beyond to help us find exactly what we wanted.
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January 2023 by Jet Nelson
Sawyer was great, listened to what we wanted, showed us what he had available. Made us a deal we couldn't pass up. And the guys in the back did a wonderful job of wrapping it all up for us to transport it home. Loving our new dinette set. Thanks Hot Springs Arkansas Cost Plus Furniture ?⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
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December 2022 by Mike Rice
My wife and I went into the Hot Springs store and immediately seen what we wanted. We seemed to be in luck, as was ordering from the store manager. We placed our order and paid cash, however, we would have to wait for delivery. We agreed on a time and date. Delivery day arrived and we waited to hear from them that they was in the way. Never heard a word from them until we called them. His computer was conveniently "down" at the time, so we sent him a picture of the invoice. And although the store done the correct thing, the warehouse "hosed it. After much a do! We ending up canceling the other. Good luck to anyone that deals with this store!
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December 2022 by Kim Lascano
Jonathan helped us, for probably 2-3 hours pick out a sectional and chair, picked out material for sectional. He could not have been better. Patient and fun to shop with. We had no intention of buying that day, just window shoppig and because of his knowledge and customer service we did buy and probably will purchase our next furniture needs from them even though they are 2 hours from our home.
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November 2022 by Alisa Phillips
They dont even deserve 1 star!!! This place has furniture that won't last! The company won't take care of their customers. Also, they don't stand by their warranty. Don't buy from them!
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May 2022 by Chandra Elliott
Great service. Knowledgeable employee, Ben Brown was so pleasant to work with. Can't wait for my sofa bed to be delivered!
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April 2022 by Betty Skinner
Mr Sawyer Solis sales associate was amazing! He asked questions didn’t try to rush my husband or myself when testing out the mattresses. Mr sawyer genuinely seemed like he wanted to make sure we were getting the mattress right for us. He asked questions about our health concerns sleeping styles and price ranges. He was definitely the best sales person when it comes to buying a mattress or furniture. I highly recommend going in and at least talking to him the more info you give the better he can suit your needs. 5 stars all around if I could give more I would and the manager was a really cool guy too. Love the environment the people and the service definitely going back for my furniture needs! Thank you guys for helping us find the right mattress!
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April 2022 by Kim Slaughter
Ben went above and beyond to let me have my way, even though, frankly, I acted like a brat ?. There was a misunderstanding about when my loveseat/recliners were going to be delivered after returning from our vacation.Long story short ~ we settled on 4-5 days out, which was fine. He called me THAT evening and pulled off having it delivered THE NEXT DAY!He was so polite and helpful! ♥️ Highly recommend ⭐️And the cherry on top is that he served 3 tours in the military, so THANK YOU FOR THAT TOO BEN! ??
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January 2022 by Vicki Brown
The end of July we purchased a love seat and 2 recliners. The love seat was in stock and we left with it that day. The recliner we wanted was not in stock and had to be ordered. They gave us the option to take the floor model. We opted to take the floor model so we had one and were only waiting on 1 chair to be ordered. We were told it would be in mid-Sept. When we hadn't heard from them I called and was told it was delayed and would be in early Oct. When once again we were not contacted I called again and spoke with Brenner who said he would have the new manager Ben contact me. This could have ended up with a bad review and us wanting a refund but once it was in Ben's hands it was resolved as quickly as possible considering how hard it is to get anything these days (not Cost Plus's fault - it a notion wide issue for everyone). Ben provided amazing customer service and went above & beyond to keep us informed of the progress and even called to follow-up after we picked up the chair to make sure everything went smoothly and we were happy. (We picked it up on his day off so he wasn't there when we picked it up). The staff that were there when we picked it up were amazing. They let us check it out before we loaded it. They offered free delivery but we chose to go ahead and pick it up. Thanks to Ben, Trey, Brenner & Sawyer for turning our bad experience with prior staff into a positive one. If we need furniture in the future we will definitely be back to visit Ben & his crew.
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January 2022 by London Walker
Ben helped me with the purchase of my living room table and bar setup for my man cave. 100% recommend. Quality products, great customer service and all done within a timely and professional manner. Thanks again Ben.
