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March 2024 by Jack Dickey
Logistics is lacking to say the least. Ferrell gives a five to seven day window for delivery without a call to let me what day they will arrive. Nor did they call to give me a time window on the day they did arrive. By the way, I had to call the corporate office to find out what day the delivery was scheduled.
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March 2024 by Andy Rossi
I order propane and a tech came out inspected the system with my n er ignore & informed us we needed a new regulator. He installed one at a reasonable price. A few days later them came back and put 200 gallons in un attended. Apparently that service person did not check our gauge as it read the same 28% before & after the fill.When I saw it later I called & was assured they put the gas in. A knowledgeable gas person tested our gauge and found it defective. Ferrell quoted me the $125 service call plus part to come out again. I advised that it was their techs error not to have looked to see that the gauge was working.This fell on deaf ears of the tool free system so I went to the Hog Springs service location and the lady there was very nice. I asked to buy a gauge and was advised Marvin had them on his truck and was gone for the Day Friday but would call me Monday. I never received the call.Rick’s Propane gave excellent customer service as be sold me a gauge at a reasonable price.
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March 2024 by David Wolf
Great service from great people. I fully expected the appointment we had to be canceled because of severe storms. But nope, there was Marvin out there in the pouring rain, digging a ditch and setting a tank for me knowing I had appliances being installed at the same time and one needing the other to set it up. Great service by some great people. Very happy with Ferrell Gas.
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November 2023 by Dana Bullard
Wonderful to do business with! Prompt and professional. Brad Hamilton is the best.
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October 2023 by Tim Hill
They did everything they said they would do from tank inspection to fill. Customer service was excellent including a quick resolution to an account credit balance. We are very happy customers of Ferrellgas.
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October 2022 by Michael Shepard
The folks at Ferrellgas are professional and courteous, a pleasure to do business with. Online ordering is a nice option. The serviceman who came for our initial inspection when we moved here made the decision to go with their company very easy.
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October 2022 by Lisa Abbott
Customer service is awful. My tank had a leak due to their faulty pressure regulator. I lost most of my propane. I contacted them and they offered to only replace about 10% of my propane.
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August 2022 by Vicki L Garner
I haven't had to use services yet this year, but last year they came to do a few things and they were very nice and good at what they did. I just hope that propane isn't as high as gas prices this year.
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August 2022 by Frank Louis Scaramuzza
Excellent customer service. Deliveries were made on day scheduled.
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August 2022 by Margaret Vink
Always pleasant and follow through in timely maner.
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July 2022 by Gene Garner
Unobtrusive and fast service at a very good price--the kind of service I've become used to from Ferrellgas.
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March 2022 by David Dunn
Still waiting for a refill & it's going on a month since we let them know we're about out. Get it somewhere else if you can. Sorry service.
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February 2021 by Arlene Shelton
Some of the Most Friendliest group of people. Fast service .
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February 2021 by Ray Ray
My tank was at 20%. If you take my tank size: 250 gals x .2. I had about 50 gals left in my tank. I took a picture of my gauge everyday until Ferrellgas came out. This morning my tank was about 20%. When I got home, my tank was at 50%. If you take 250 gal x .5. My tank should have 125 gal. I paid for 100 gals today. If my math is right. I only received 75 gals. 125-50=75. I knew something wasnt right because I just paid for 150 gal and my tank was almost empty. I won't be using this company.again. I would encourage anyone using this company to take pictures of their gauge prior to them filling your tank up.
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February 2021 by Laura Thomason
Sent messages feb 19th @ 11:07