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March 2024 by Tia Disharoon
Since new ownership, BAD!!! Jumped rates 35% for no reason. Leaking unit that owners wouldn’t address. Local manager tried but owner wouldn’t allow them to do anything. Had to remove all my property due to leaks that they wouldn’t repair and was told to claim on my home owner insurance even tho it was their negligence that ruined my property. Do not recommend with new owners!!! Stay away!
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November 2023 by Gary Gamble
Easy process to rent. Conveniently located to Hot Springs Village Balboa gate.
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October 2023 by Christopher Nunya
Manager Erik Valdez was great
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September 2023 by Joanne Cook
Took my grandfather to his storage near Hot Springs Village to grab a few things we needed for a family function we were having later that day.Upon leaving we noticed we had a flat tire. My grandfather could not change it because of poor health. I have AAA and called them but was a 2 to 3 hour wait for them to get to us.We waited in the afternoon heat because my car's AC is broken, and there very little shade in this particular area. We waited around 30 minutes and a nice gentleman came up to us on a golf cart and introduced himself to us as "Matt" the manager of CubeSmart . He said hello to me and my grandfather and also noticed my grandfather's veteran cap he had on and thanked my grandfather or his service.He asked if there was anything he could help us with, and I quickly pointed out the flat tire. Matt said he would be more than happy to take care of it . He looked into my trunk, and discovered I did not have a jack. He said it was not a problem he would be back in 5 minutes. When he came back, he had two bottles of cold water for myself and my grandfather and a jack from his own car. I thought that was so nice for him to think about us like that. He quickly changed our tire and we were able to continue with our day and most importantly our family function .My grandfather wanted to compensate him as he was soaked with sweat and dirt from changing the tire, but Matt refused and again thanked my grandfather for his service and gave him a CubeSmart business card with the store phone number written down and said to call him anytime if there is anything that we might need. We can't thank Matt enough for saving the day. He is an awesome guy! Glad to know there are some people out there that still care about others. CubeSmart is a great place if you need storage in the Hot Springs area . Very close to Hot Springs Village . Manager “Matt” makes all the difference. Customer service at its best !
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July 2023 by Hannah Rice
Customer service was excellent (thank you, Matt!), Storage was affordable and best location for me. The bigger storages are gated, asphalted, and have night lighting. My storage unit in the annex was gravel (beware of wash out if in a low car) w/o a locked entrance, but had a night light and was an acceptable storage unit that stayed dry when it rained.
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June 2023 by P S
Matt, the customer service rep, was extremely helpful, and just a really nice person!The storage unit was clean, in a safe place, and I would highly recommend this place to anyone looking for a secure storage facility in the Hot Springs Village area.
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June 2023 by David Lafferty
Previous ownership was lacking in that there was rarely anyone available to answer questions or assist if help was needed with a unit. New ownership seems to have fixed that problem. The units, or at least the one I used, are open bay RV size units. Even being an open bay, in the two plus years of renting I never noticed any tampering with my equipment. Matt, whom I worked with on my final day at Cubesmart, was very professional and friendly, and made returning the unit a painless hassle free experience.
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May 2023 by Richard Srum
Matt at Cubesmart at Hot Springs location, has been so helpful, returns calls promptly. Working with Matt has been my first experience with Cubesmart, would recommend their services to others.
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May 2023 by Matthew DeLoach
We rent a unit here in Hot Springs and am very happy with the facility and the service manager Matt provides. He is always there to help whenever the occasion arises. Matt really shows passion for his work and it shows with how well the property is maintained.
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April 2023 by Steve Bailey
Have really enjoyed working with Matt. Just started an office for a business here and have had no complaints what so ever. Matt has been a great help taken care of a couple of small issues. Thanks!
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April 2023 by JM
Matt, the manager at the Hot Springs location, is top notch. I am not a “Unit Number” to him, I am a human. I feel like no matter what the need for storage may be, he values each customer the same. My community is special and it needs more managers like Matt. Thanks for going the extra mile for us!!
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March 2023 by Diane Jobe Romine
CubeSmart Hot Springs Village - The onsite manager, Matt Landry, was extremely helpful and we were able to secure, when we needed, the correct size storage unit for us. Matt made the process easy, answered our questions, was organized and friendly; and (important to us) Matt was very patient and cooperative as we worked through the required details. Matt has made it clear he will be available if we need assistance and is easy to contact.
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February 2023 by Bill Rough
I have been a customer here for several years. A few years ago, a company previous to CubeSmart had a manger that was allowing this place to deteriorate.A couple of years ago, CubeSmart took over this facility and brought in a manager Matt.Matt has done a fantastic job at bringing everything back up to the high standards that this storage unit had been known for.Check out this CubeSmart location for very clean, safe, and well maintained units.
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February 2023 by Gerald Fairchild
I have been a customer there for many years and have seen the place change through 3 owners . Cubesmart has cleaned the units and made repairs . It’s also nice to have Matt at the office in case there are any issues or you have any questions. Also nice to have gated units that are secure! Thanks again Matt for your help !!
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February 2023 by Elizabeth Pratt
Matthew has been a big help in my move to Hot Springs Village. His professionalism & kindness make me feel at ease. My storage area is well-kept. The compound is always clean. I thank him for a job well done.
