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March 2024 by Maryann Franklin
This store is the best I love going in there the staff is super helpful and friendly would highly recommend this location to anyone
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March 2024 by Carly Pettit
Danielle is the best! I have nothing but great things to say about Kay Jewelers in Hot Springs Arkansas! The team members are always so kind and helpful. You can tell they genuinely care as they greet each guest with a smile and call many by names! Each guest is treated the same, whether you are there to purchase, browse, or get your free/ complimentary jewelry cleaning. They raise money for St. Jude’s Children’s hospital each year and have even donated to the local non-profits in the communities! Wow best Kay’s I’ve visited, hands down.
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March 2024 by Christian Sharff
I was extremely satisfied and impressed with the service I was provided here! The staff were very knowledgeable and helpful!
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March 2024 by netta Taylor
Awesome place wonderful staff please go here for all your jewelry needs!!! You will not be disappointed!!!
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January 2024 by Alicia Taylor
Husband went to have links removed from his new watch. They were rude and charged him $5/link + tax. When he asked for one more to be added back the clerk got an attitude.
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March 2023 by Steven Vincent
Hands-down the best service in town! My wife and I are going to celebrate our ten year anniversary this year so I had been shopping around for an anniversary gift online. Found a ring I absolutely loved on kay jewelers website and went to the store to see if they had it there or could ship it from another store to my local kay jewelers. Had no idea the day I went in to purchase the ring was also during their limited time semi-annual sale, so score for me right! Turns out they did have the ring in her size at another store and could ship it over to my local kay jewelers. Went ahead and paid in full for the ring right then and there because I didn't want to miss out on the sale they were having. Score! Felt great about my purchase and couldn't wait to get it in. Recieved an email and conformation that the order was placed and ring would be shipped. Fast forward to the next morning after reading my morning emails I ran across one from kays jewelers stating that my order had been canceled due to inventory depletion. Now mind you, the ladies from kay made sure the ring was available before I paid, so what I assume happened was on that same day that store with the ring sold it right out from under me. Thinking no big deal, I'll just call the customer service # and have them find another to send to my store. This is where my nightmare begins. From yesterday to this morning kays has sold out of the ring nation wide in all sizes. I could NOT get the ring anywhere! Now I was furious! The lady on the customer service line did try her best to resolve my problem by putting in a complaint to their resolution department but I was still with out a ring. It was gonna take 7-10days for them even to get back with me and only promised that they would send an email to me when the ring was back in stock. It could be days or months before this might happen mind you. So went ahead and did what all I could with kays customer service, but in short, they politely said that I was just out of luck on the Ring even though I purchased it before they sold it from The other store. The other part of this is that I thought I wasn't going to get my great discount I got on The ring because that sale would end the next day. So now I'm bummed and super not happy. I decided to go ahead and call my local kays that sold me the ring. I explained my issue and my concern that not only was I out a ring, but whenever it comes back in stock I wouldn't get the discounted price. Spoke with the manager Danielle and she fully listened to my concerns. After my spill, she said to give her 20 minutes and she would give me a call back. I was thinking this is great and all but she's just gonna come back with what the customer service lady told me, and that I was pretty much out of luck. Well to my surprise Mrs. Danielle called me back and confirmed that all the rings were gone from all stores nation wide, I was sad. Then! She tells me she made a phone call to the actual manufacturer of the ring and said if I came down there and paid for another ring (waiting on my pending purchase that was canceled to clear would have taken to long) that she could put in for a custom order and confirmed it with the manufacturer and then I could get the ring I so dearly wanted for my wife! And she would honor the sale price which I paid for the ring originally!! Double win! My question is why didn't kays customer service offer this to me ( they were nice but now felt like they just wanted me off the phone eating up there time). So huge shout out to Mrs. Danielle and a special thanks to her staff Mrs. Dominque and Mrs. angel for helping me. They were so kind and understanding and Definitely earned my business and made a bad experience turn around into a great experience. I am forever grateful to you ladies and thank you for earning my business by making sure I had a pleasant experience with your Hot Springs, Arkansas kay jewelers!! You ladies rock in my book!!
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February 2023 by Morgan Britni Smith Rigdon
Kay's Jewelers in Hot springs Arkansas is hands down the best jewelry store I have ever had an experience with I specially want to shout out Danielle at this location I have been trying to match my original wedding band for months and kept ordering through the website from locations in Louisiana because it was closer to me and they kept getting me the wrong ring and I went through that process multiple times working with Danielle she offered to do a search through all their locations just to help me find a ring that had been basically discontinued over 3 years ago but guess what she found it and I'm not even lying when it was the very last ring like the one I was wanting in any location she found it in Miami Florida and had it to me within two days I'm so happy that I was able to get in contact with this store and work with Danielle she really did make my wedding ring dreams come true and I'm very thankful for her I know it's just a ring but it is a big deal to us as far as what we're looking for how we want it to look and even getting it ready for when we pass it down to our children so thank you so much
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January 2022 by Kara Novell
They were SO helpful getting a gift that I failed to purchase the week before. They helped me order it, arrange shipment and it arrived perfectly. Each one of purchases over that week were met with surprise and happiness from the receipents. Thank you Kay Jewelers for helping me make my Christmas shopping easy and the quality was quite impressive. ❤️
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October 2021 by Trip H Farm
I just want to Thank @Kays of Hot Springs AR. 4 weeks ago I went into Kay's to get my ring cleaned. As they were cleaning it one of my diamonds fell out. They sent it in to have the diamond replaced. While they had it I had them to resize them because I have went from a size 9 ring to a size 6 ring during my weightloss journey. They were also going to Solder the 2 rings (not pictured) together. I picked it up on the 6th. Last night I noticed another diamond fell out again.?♀️ They had the rings for 3 weeks because they couldn't get the diamonds to set properly in the ring when they were resizing. I took the rings in today to get it fixed. They were so accommodating. They got me into a NEW ring that I love and didn't cost me any extra. I am so in love with this ring. I have set Kyle Hawthorn on a mission to buy me a band because they didn't have a band that I liked and that would look good with this cut. I am soo over the moon. Thank you Kay's. I am one happy returning customer. ☺If anyone knows the district manager of this Store... tell them Thank you!?
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October 2021 by Justin Buck
Highly recommend! Hot Springs, Arkansas location Angel and Dawn made shopping and buying experience easy and stress free!
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August 2021 by Adam Ham
Had pore customer service, would barely talk to me.
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May 2021 by Jason Gibson
See Dani, she is awesome. Not only has she helped us several times pick out the perfect diamonds for my and my 7 yr olds perfect woman in our lives, if there’s an issue she will get you a replacement ASAP. I won’t go anywhere else bc of her. Wish we could Lea e specific reviews for her!
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March 2021 by Michael Kaucher
I have been buying from Kay's since 2005. In 2013 we wanted to upgrade a ring. The stores in Park Plaza (Little Rock) and McCain Mall (North Little Rock) did not want to give us time or opportunity. Very disappointed with their customer service. We were in Hot Springs on a Sunday. Stopped in Kay's in Hot Springs. Danielle was way more than helpful! She researched prior purchases and completed the upgrade that other locations would not do. This store and Danielle has earned our business ever since. Recently made another purchase there. It was a super experience. I recommend of you are looking for jewelry let this be your fist and LAST stop.ATTN: DISTRICT, AREA, AND REGIONAL MANGERS - YOU NEED ABOUT 10 DANIELLES'S IN EVERY STORE!!!!!!!!!!
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March 2021 by Angel Norr
Fantastic service! My ring was repaired and polished and it is stunning!
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March 2021 by Marshauna Parham
Can't find what I'm looking for they need Help
