-
April 2024 by Travis M.
This Kroger's is one of the best food services in the country for a local nearby and perfect venue for any celebrity venue
-
January 2024 by Lee H.
manager at the Kroger mall is dissmissive and does not follow up with issues. Deanna or something similar. when you call this store and someone eventually answers the phone it's not unusual to hold 10-15 and still be on hold. also when I purchase groceries for pick up I've had to toss out things as they are outdated. I explained this to a manager today and she said she would look into that. seriously thinking of shopping elsewhere and we spend a lot of money on groceries and gas at this location. Worst Kroger store ever that just happens to have a good location
-
August 2023 by Judith V.
If you had a minus rating, I'd use it...(Amazing how many of your former customers are starting their reviews with similar words. In former days, you could access all the "deals" and coupons directly thru the loyalty card, with also took care of fuel points... Now since y ou rcorporate nincompoops have taken the tack of :do it our way or get out of the store, things are convoluted, and making a purchase which involves any kind of discount is a task worth of Cissiphus! Now you have to have an app for everything, and most of the apps do not work... sooooo instead of being in andout of the store in a half hour with $300 in groceeries and incidentals, and a full tank of gas at a nice discount, you end up with about $30 in groceries because you can't access the deals because your apps do not work... Clearly you have no idea of how irritating this is... Your staff knows, but corporate is too stupid and too arrogant to listen to anything anyone says. Now it's an hour and a half to get anything done, you have to have everything you want uploaded to your Kroger app which does not work...you don't get the fuel points...they want you to buy 5 of things you do not want to get a discount on the one you do want...si you loose 6 purchases right there. Money's tight and people no longer buy things the don't need to what they do need. They go to Wal Mart or Harps. Your meat's good, but it is not worth hours of my time and disappointment when the store doesn't have what they advertise, and prefer to use the old "bait and switch" approach, which is by the way illegal.. Most of the time though discount isn't applied because your damn apps do not work... Are we seeing a pattern here? We have four Kroger stores in the Hot Springs area and they are all having the same problems. If it's that way in this market, it's that way elsewhere, and the stock report confirms that. You've gone from one of the best ratings to the bottomo of the bin, because of bad management and trying to force customers to jump thru hoops... Wal Mart tried that for about a calendar quarter some years ago... the old "If we don't have it, you don't need it" campaign... Their customer base abandoned them and their stock took a huge dip... Now they are into customer service and they are back on top again... they'll be taking over your stores soon enough... Your clerks and stockers are universally in a bad mood from having had to deal with very angry customers... i used to have and see people with fully loaded carts, now there are just a very few items in most of the carts I see leaving the store... You can complain, but the complaints are unheard. Management cleararly doesn't give a ratzazz about what the customers want. I have just spent 5 count em 5 hours with three techs to try to get a damn app installed... No luck... I understand why your stock which up to a year ago, was one of the top rated, is in the toilet.... People do not have time to jump through a hundred hoops to spend money... You have alienated most of your customers...especially the ones who working, making money and do not have time to putz around looking for deals that do not exist, on apps that do not work. Before whatever idiot took over your marketing came in, I bought about $300 a week plus gas... My cart was always loaded... this week which will be my last time EVER to have ANYTHING with that chain, was 30.25 plus $10 in gas...the rest of the budget went to Sams and Wal Mart and the produce buy went to Harps. I am now a Harp's customer and will NEVER EVER do business with Kroger's again... except to shop your going out of business sale. Take a look at all the other one star reviews just on this site...They tell the tale of WHY people don't use your store for more than pick items... Then fire the idiot who came up with this bull, ( because keel hauling is not legal in this day and age) OR YOU WILL BE HAVING A GOING OUT OF BUSINESS SALE... And for gods sake, quit hiring somedy'
-
September 2022 by Michael N.
Pretty decent store. Better than harps. I hope Kroger expands their organic selections and have better description labels for their hot foods like how the meat was taken care of
-
July 2022 by Millard Price
Love love the staff great folks
-
December 2021 by Lindsey Vondenstein
It is ridiculous that you have to walk through cigarette smoke from the employees taking their smoke breaks to even get into this store. There has to be a better place for smoke breaks than right by the entrance doors. It’s disgusting and I don’t want to smell like a bar just to go get groceries. I had to walk through it today to go to the pharmacy because the drive through has been closed and still smelled the smoke on my clothes. Save your lungs and clothes and shop somewhere else!
-
October 2021 by Cindy H.
Your cashier Charles was too chatty with the man checking out in front of us. He purchased 1 case of beer and it took almost ten minutes. Charles then starts scanning our items and scans the grapes twice (1 pkg) and the cucumber (1) four times. He kept trying to get us to sign up for a Kroger card. We told him repeatedly we were here on vacation for two days and we're not interested. He got snippy with us The bagger Mahogany told him twice we weren't interested and he told her to be quiet. You should fire Charles and promote Mahogany to cashier. She has the better personality to deal with customers. Obviously you are rewarding your cashiers for signing up customers for the Kroger card.
-
February 2021 by Clay Coker
Great service and selection
-
December 2020 by Micah Orozco
Great people but hard to find things like the Kroger cole slaw and potato salad was separate from the Kroger chicken salad... Weird?
-
October 2020 by Bogart J.
I have no clue as to why I would award them with a star, very undeserving. The photo shows 2 T Bone steaks with a price of $38.00 + dollars. Well we never froze this product, seasoned it to our desire...then properly grilled....the smell of this grilling was awesome, my mouth watered...Grrrrr other than the filet portion the meat was like eating a leather boot. I had expected quality met at the price shown...we typically drive out of town to purchase our meats at ALDI.....i will never trust Kroger again with my money. My only local option will have to be Weldoms meat store...not one decent food store in Hot Springs, such a shame.
-
October 2020 by Pam P.
I knew this wouldn't be perfect, but hello??? A child would have at least looked at the "use before date" on a loaf of bread, especially since I purchased 2 loaves. I finally placed my first online curbside pickup, after toying with the idea for well over 2 years. On the 3rd day after my curbside pickup; the fresh ears of corn was going bad and tomatoes were soggy! Oh and back to the bread, picked up order on Sept. 20 and as I put groceries away I noted the 2 loaves of bread expired the following day, Sept 21. I go to town maybe once every 2 weeks, I wasn't taking it back, that defeats the purpose of online ordering curbside pickup.This was Kroger on Central Avenue in Hot Springs, AR
-
August 2020 by Ginger Williams
Always very helpful. I bought slaw today to make "slaw dogs".
-
July 2020 by Corey H.
This seemed like your basic grocery store. We don't have this brand of store where I'm from, so I would compare it to a SuperValu's or Cub foods. We were staying at a local residence hotel and bought some fruit, deli chopped veg, deli made ribs, bagged popcorn and bottled water. The deli ribs and veg were delicious, as were the southern peaches and blueberries. We did buy a carton of silk chocolate milk that was more like pudding and smelled bad, so we took it back and they refunded our money, no problem. We did self check out and the guy in charge asked us if we would like him to scan our big package of water (since they don't have the scanning gun like at my local Target) and otherwise we would have had to lift it out and scan it. That was sweet and he was super friendly too when we asked him to remove the package of salami we thought was $5.99, but rung up at $15.99 (we misread the sign.) Overall, a fine experience.
-
July 2020 by MARGARET Perkins
Had to clean my our shopping cart. But, staff and store was clean. In and out of store quickly.
-
June 2020 by Becky Harvey
Wonderful store and deli. They had everything we needed.
