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November 2023 by Support Our Troops
We need to sleep inclined because we are old/health stuff. We chose Mattress Firm... yet our 800+ spent there didn't get us the "free" inclining foundationThe Sleepys mattresses we did buy were poor in quality (not firm vs the ones we already own), but he made sure we kept it because he will take 20 percent of what we paid, if we dont.Instead of the incline base, he sold cheap fold out ones... we canceled the order on the 2nd one, but the store never refunded our 70 bucks... he said the "check is in the mail". Our refund never came.
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November 2023 by Susan & James Holick
Fredrick was more than nice, knowledgeable, kind, friendly. The other 2 sales men were really nice also
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November 2023 by Shane B.
A few weeks ago, we moved here and chose this place based on past experience, over all other places that sell box mattresses.We need to sleep inclined because we are old/health stuff. We spent over their required amount but never could secure an adjustable mattress base because of their policies.Their Sleepys mattress has become much cheaper in quality (not firm as it was in the past), but unfortunately we couldn't return it (unlike other places) because another of their policies keeps 20% of your money if it is (obviously) not right.Their fold out bases are also flimsy and of poor quality.We made many purchases at businesses in the Hot Springs area, but choosing to go to Mattress Firm has proven to be our worst decision.The manager promised us a 75 refund for one of the flimsy fold out full frames we ordered that hadn't even been shipped yet. Even though we paid cash, he said a refund check was in the mail. Of course, it never came. Either the company or the manager is taking money that is not theirs! This is a BAD company to do business with.
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October 2023 by Sharon Hannay
It was a very pleasant time & I ended up buying a mattress. Frederick was not only helpful & knowledgeable but very patient & a pleasure to talk to us as well as pointing out beneficial features. I would certainly recommend him & Mattress Firm to.others.
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September 2023 by Randy Rhodes
Frederick greeted us just as we walked and was a wealth of information and had the ability to listen to our needs. In the end we decided on a TemperPedic Hybrid and we hope we will be very happy with our educated choice…..
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September 2023 by Andrew Deuel
Fredrick was super helpful, able to get me exactly what I wanted, and didn’t try to upsell me or otherwise. I had a great experience and would gladly shop there again. If Fredrick is there you’re going to have an easy time!
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September 2023 by Kim Locke
Loved Fredrick, he was great to work with. We are super excited to get our new adjustable sealy bed. ♥️
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September 2023 by Rose Lutes
Not only did we get the mattress we wanted, we also got it at a great price. And we enjoyed the entire process thanks to our friendly salesperson, Graig and the Beautyrest representative. We were treated the best ever! ??
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September 2023 by Kendra Mann
Fredrick was amazing! He helped us make a decision between two mattresses and answered all the questions we had. He was very helpful and informative!
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August 2023 by Maria Rebecchi
Frederick was a great listener of what we were looking for, so knowledgeable about different products and above all patient and courteous. We didn’t feel pressured and walked away with a great new bed and mattress. Thank you so much! Keep doing what you are doing!
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August 2023 by Ruby Worley
The stores has great mattresses and a lot to choose from. The sales person Frederick was the BEST sales person I have met . I went in only for a king mattress. He was so pleasant and explained to me what all the store had to offer that I might be interested in and he was so right. I was so happy with him and the prices that I purchased much more than just a mattress. I will be back to purchase a queen and double mattress. I love shopping in a great store and enviroment ...
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August 2023 by Lou Emberson
Great place. No pressure, Donna was very helpful and knowledgeable. Was able to find what I was looking for and arrange delivery. Delivery men were on time. They were in and out in 10 minutes! Good experience.
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August 2023 by Cindy Brodkorb
Andre was my salesperson and a pleasure to buy from. Very informative and low pressure to sell.(works on me) I’m getting my new bed on Saturday! Mattress firm really impressed me.
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July 2023 by Darona Duncan
Amazing experience! The salesman named Frederick was so friendly as well as helpful and went above and beyond my expectations. Thank you so much for helping us find the perfect mattresses.
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July 2023 by Elaine Kyle
Excellent service all the way. The sales man was a great help in getting me what I needed and getting it to my home right away. The delivery men were right on time and were so helpful. Thank you Mattress Firm!
