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January 2024 by Melissa Purvis
I could go on and on for days. Definitely do not recommend ordering ANYTHING on line. It is a headache.. The reason you never find anyone out on the floor to help with service is bc the store manager(and other mgrs) are given a bonus to NOT schedule more than 420 hours per week to employees.. The only ones who are given 40 are managers only. And they are all practically schedule before 5 pm any day. You are underpaid and spoken to like a dog. They want the 1 cashier up front to wait customers, answer the phones, also tend to customers throughout the store, way more than they get paid for. All the while only given the one cashier 3 - 4 days, 5 hour shifts..They will not get into a hurry to help customers, in fact employees are told not to be in any rush. However that one cashier is the one who is expected to do all while the store manager stays in the back office. You are expected to ask over the walkie to use the restroom.and half the time you aren't even acknowledged. The store manager rarely has a radio on him he does NOT work past 330. He will walk past his employees without saying a word. He does not promote from within UNLESS you are a relative of ANOTHER MANAGER then you are hired in as a manager. No opportunity is ever given to other female employees or employees of colorStore manager is sexiest and racist. And only cares about being part of the younger male employees cool group! He isn't from the area and seems to think Hot Spring is equivalent to Jacksonville, Fl.They have nothing set up for catching theives. You would not believe how much has been stolen . In fact if that lone cashier has any concerns for her safety bc of all the cash that is in her drawer on any given shift. She is told her safety concern is ridiculous and is left to hope she doesn't have someone come stick a gun in her face. All he says is "do you really think someone would come in and rob this place with all those guns on that back wall.As well as how many bad/non working/broken expensive products that have been returned in such little time due to them being broken and simply not working.If its before 5 pm on any given day there usually double the employees on the clock they are most likely in the back. After 5 pm there isnt hardly anyone. So many complaints of customers wanting to spend their money there but nobody around to help them. That front cashier does not even have access to unlock the dressing room or help with items in the glass case. Cashiers are not given any information or even encouraged to know anything about any products. On any given day so many products priced incorrectly and that cashier then has to call a member of mgmt to come do a price change. Which again they get in no hurry for. And week after week cutting hours of employees who actually want to work. They continued to curlt hours even through the busy holiday weeks. Sales were there but their greed was far more prevalent..These issues will continue to worsen for customers bc yet again he has cut hours of non manager employess.They believe their employee discount makes up for lack of pay and mistreatment of employees.
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January 2024 by Presley Wilson
Place has been a let down every time I've been never have what you need very small waterfowl selection sign says "best prices guaranteed" but I can promise you they are the highest prices save your money and go to basspro
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December 2023 by john bearden
I have purchased several items in this store since they opened. I had noticed that the staff didnt spend much time out on the floor. There were always a few at the gun counter and the rest around the checkout area.On 12/6/23 I was in the store while my wife was physical therapy. Actually for the previous month I have been her primary care taker which has not given me much time for other things.I had seen the Vortex impact 1000 on sale on that date.But having about an hour during therapy I didnt have time that day. On this date ,12/7/23, after dropping my wife off I ran one errand and had time to stop to purchase a Vortex Impact. Upon arrival I used the rest room, looked for another item I was wanting then headed to the counter that held the range finders.No employee was anywhere near so I looked around the area for a possible employee for that area...none.I approached two male employees yet again hanging out around the checkout area. I asked if someone could help me.One guy called on the radio for another employee as a female employee walked up.I assumed she worked that area but she never showed up.Time was critical for me and honestly they only had to get me a box to checkout.I hung around a bit..looked some knives of which one I was going to buy.Never did I see an employee come but they sure were around the front.I had to leave but approached one employee talking to another man. Asked for the manager and he responded with ...back there ..pointing to the rear of the store.I just said forget it as I had to go...but stated I wouldnt be back!I attempted to call to talk with a manager later but nobody answered the customer service extension.My suggestion is the manager needs to get employees away from the checkout area and on the floor. At least approach customers once to see if they can assist them.Move the area with spotting scopes and range finders to the area of the gun counter...since there is always employees there!!!If you cant serve people that want to look or purchase then move it!I wouldnt be as upset if one of the three employees had at least tried to help more then calling for someone else doing nothing.But the last two days really have left me with a bad impression of the store.It could be a great addition but your going to have take care of people. With Bass Pro shop and Academy sports not far...Trader Bills and Aregos guns there are options.
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December 2023 by Al Aquino
Very well stocked store. I was looking at AR parts and found everything I needed. Some things are very low priced and others not so much. I wish we had one in Little Rock.
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December 2023 by Aaron G
Welcome addition to town. Great gun selection very reasonable prices and staff has been very personable and knowledgeable. Ammo selection is vast as well as accessories. Bought a Henry Big Boy X cheaper than any site had any where!
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December 2023 by Ernie Sartor
We went in there to get a pair of shoes around 7 PM on Saturday, and the whole time we were in there The white lady at the register kept on staring at us like we were trying to steal something. I felt so uncomfortable there with that lady that I decided to go next-door and get a pair of shoes instead.
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October 2023 by Cree'Ann Cooper
The white woman working the register on 10-12-23 around 7 pm (stating the time so whoever’s in charge can look at the schedule and tell exactly who it was. I do not have her name) took it upon herself to completely ignore the white man in front of my fiancé wearing the SAME brand Drake jacket he was, and ask my mixed fiance if he “paid” for the Drake jacket he was wearing. Mind you this jacket is dirty and clearly has been worn and used. Might I add my son was with his dad while this woman decided to be blatantly racist. What does it teach my mixed son when you ignore the white man in front of his dad to turn around and ask his father if he paid for the same thing the white man in front of him was wearing and didn’t get accused of stealing for? Just disappointed. You knew what you meant when you did that. YOU made my fiancé feel like he was targeted and that is NOT okay. Do better.
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October 2023 by Debby Long
Nice store good prices and super helpful employees. Have bought 2 guns here and several ammo and gun boxes. Clothes are a little pricey but found several items online but the shipping is a little expensive and you can't ship to store yet so I had to pass on several shirts I wanted as I'm not going to pay the shipping.
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September 2023 by Karen Cline-Tardiff
Nice layout, good selection, not cluttered with a bunch of junk. Large selection of ammo. Friendly customer service. Definitely will be back soon for a new tackle box.
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September 2023 by ron bennett
I know this location is relatively new, but I'm not overly impressed with what I saw over what I was hearing about the place. No website, yet. The customer rewards for me have been a joke. Was set up with card and everything. Told I'd have to set up an account, I did, no credit of purchases made and nowhere to enter the ID number I was given at check out. Prices are everywhere from low to high. They have a wide variety of hunting gear. Big selection of fly fishing. Didn;t really look at fishing much, but seems like a good quantity of rods. Clothes seemed average to pricey. Let me tell you, AMMO and lots of it at this visit. Like I said, new store, 1st visit, I believe it will get better on all counts. Will be back for sure. FVI SW, more Sitka gear, more archery for the DIY archer, and please get a big selection of duck calls.I'll hope to update this review in the future. Rough starts happen.
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September 2023 by Dave Lindhag
Nice place, decent prices, gun selection is great, fishing section is a bit small.
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September 2023 by Janessa G
Big selection & great prices. I had the best customer service, the employees went above and beyond to help me find what I needed.
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August 2023 by Jimmy Y.
Our Sportsman Wearhouse has yet to open, but from everything I have seen of their guns, ammo, and outdoor products, this will be a great addition to our community.Jimmy Young, Justice of The Peace, District 4, Garland County
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August 2023 by David G.
Let me be the first to welcome Sportsman's Warehouse to Hot Springs National Park, Arkansas! Glad to have such a great selection of Hunting and Outdoor gear!
