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February 2024 by Kant GitRite
Had the best experience!! Mr Tim was very helpful and had the tuck we needed, made the whole experience comfortable and very easy, it was a delight, they were out of regular dollies and he up graded us to an appliance dolly for no extra charge, which helped with moving tremendously. We used the 10ft box truck. He made check in and drop off a breeze, highly recommend on airport road Hot Springs AR.
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November 2023 by Brooke Milligan
Great overall experience. . my only issue was with the self checkout option... I arrived at the checkout location and started the online checkout and it said based on GPS I was not at the right location . So I rechecked the address that I was emailed by UPS. Com, and I was at the right spot. I called the local UPS retailer and he gave me the 800 customer service number... So I called them and messed around with them on the phone with me for almost 2 hours! Their GPS "dot" that indicated the exact location I had to have my car parked on to do the mobile checkout, would move any time I got near it! I was circling thru their whole parking lot, at the carwash next door, down the block a 1/4 mile, once it even said it was literally in the middle of airport rd, In the turning lane with 2 lanes of traffic going one way and 2 lanes going the other way all around me... I tried it on my android phone then I used my friends iPhone with the same results... After 2 hours of wasting time & gas I called the local retailer back and he came down to the office and just checked out the truck to me himself .. It was almost midnight by that time! He really did go above and beyond for me by coming down to his office and unlocking and opening up shop just to do my 1 little checkout. He could've easily said "I'll be there at 8:30 in the morning", but he didn't. He showed me right then that he cared about me as his customer, he knew I didnt rent this uhaul for fun, I had serious things that I had to do and they were time sensitive with repercussions for being late. That meant the world to me. And thanks to him and his excellent customer service I did get my errands done by the deadline. The truck was clean, both the cab and the cargo area. It ran perfectly, it did use a lot of gas, but it was a huge truck and half of the time it was fully loaded with my cargo. It was pretty easy to drive, tho intimidating at first based on the sheer size of it... I strongly recommend the airport rd location for any uhaul rentals, it will be the only place I ever go based on the owners excellent treatment of me and my needs.
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May 2023 by Emily Jane
Rented a U-Haul and Tim was awesome every step of the way. I appreciate his advice and he did everything he could to make sure I was set up and good to go. I couldn’t have done my move without him
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April 2023 by Steve M.
The gentleman that works there is really nice. Super informative and very helpful. I highly recommend this business.
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December 2020 by Tyson Litwiller
This place is definitely the best portable building dealer...
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June 2020 by Doug Clauson
We reserved online and then he tried to over charge us! Owner is rude and arrogant.
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September 2019 by Diane M.
Beware of purchasing rental insurance. The uhaul was closed near hot springs village and I dropped off a small trailer (which I had purchased insurance on since I was moving from Nevada). I though everything was fine until I saw a charge on my charge card for alleged damages to the trailer. When I called Uhaul, they said that they would open an investigation. I never heard back but when I called I was told that it was handled because the charge and already occurred. Even so, there is a deductible. What a rip off. I have no idea what happened to the trailer between my dropping it off at 6 PM and when it was charged for a broken tail light.
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March 2018 by Toby Dirks
Good place to buy your portable building.
