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January 2024 by Josh Keeney
This agency is top notch with great customer service. Kassandra is very helpful and made everything very easy.
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January 2024 by Steven Bench
Great service, Kassandra really made the whole process easygoing.
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January 2024 by Gabrielle Brooks
State Farm is the best insurance company! Kassandra is very helpful and knowledgeable when providing auto, life, and renters insurance. She takes the time to make her customers feel important!
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January 2024 by J's Daily Fisher.
Customer service is A1. Had an issue it was resolved in minutes. Kind an friendly. Highly recommended.
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January 2024 by Sandra W
Kassandra is a professional and courteous representative for all your insurance needs from life, auto, to home, and more. If you need insurance, and we all do, contact State Farm-James Gowen team, and ask for Kassandra!
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August 2023 by CAROLE JENNINGS
They never answer the phone. You leave a message and they NEVER call you back. Just needed a simple question answered. Last I called had been 2 weeks and still NO return call.I am so glad that my agent in Indiana is not like this. They answer or they return the call same day, if not the next morning. I have State Farm as well.
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June 2023 by L Rich
Friendly and knowledgeable staff. Whether I call or come into the office, there is little to no waiting time and I am always greeted by a smiling face. Glad to know that customer service still exists in this world where people expect you to do everything online by yourself. At my age online is not an option I prefer.
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June 2023 by Hailey Marie
They made the transfer from one agent to another so smooth and simple. Great office staff, very friendly and inviting!
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June 2023 by Madelynne Southall
This staff has been so helpful with all of my insurance needs! Definitely recommend!
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June 2023 by Rachel McMinn
very bright environment with so many amazing people to help. ive never had a bad experience.
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May 2023 by Matthew Plummer
I have been trying to close an account here for three months and am still receiving bills. I have been assured more than one from the office staff that this has been taken care of. I received another bill today. This was due to a relocation. They refused to continue covering me and yet continue to bill me.
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March 2023 by Crystal Dominguez
I just want to say that I have been with you guys since I got insurance 20 years ago and Kathryn Mashburn, Hailey Turner are amazing ladies and have taken every situation I have had and gone above and beyond to help me with everything.. these ladies are the exceptional example of great customer service and they actually care to help Great job ladies I appreciate you guys!
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February 2023 by Joyce Brown
I went in to have a payment change of bank. The staff is always polite and friendly. The company has been good to me so far.
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September 2022 by Carson Swede
Super kind and helpful associates! Helped me get my first insurance and made it less scary than I originally perceived! Can not say enough good things about this business.
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January 2021 by yt Bell
This place is awesome
