-
July 2023 by Mykah Evans
Our favorite jewelry shop!! Mark and his wife are so friendly with everyone. My boyfriend literally comes once every 2 weeks to get our items cleaned and never had a bad experience
-
July 2023 by Judy Howard
They have such unique Stuff!!!
-
May 2023 by Carter Massie
Very helpful and friendly staff.
-
March 2023 by Kacy Beck
My go to jewelry repair shop. Staff is friendly and knowledgeable, always very helpful over the years to me. I’ve gone to Sissy’s in the past but sissy’s just doesn’t even compare on any of those levels. Worth the drive if you don’t live in Jacksonville! They also have a nice collection of jewelry for sale.
-
December 2022 by sandra ritchie
I had some jewelry repaired last year and winded up buying a gold chain. The price was too good to pass on. The repair work was outstanding and I love the chain. Great place?
-
September 2022 by Gary W.
Friendly, efficient and honest. Repairs and purchases of new and previously owned jewelry.
-
August 2022 by Allison T.
Absolutely love this place I recommend it to anyone who needs repair work done or ring sizing! They always have great unique jewelry in and at great prices to I've been going here for years now and everyone I send there loves them as well. Mr.mark and Mrs.Cathy are so nice and amazing people who do good quality work they even clean my rings for free for me when I go in!
-
April 2022 by Amber Mason
Fast service and very friendly kind people!
-
February 2022 by Mary Strickland
When my fiancee visited the store the owner knew exactly what my ring choice was. I left with my beautiful wedding set!! I'm as pleased and proud of my choice as I can be.
-
February 2022 by Antika Laster
Rude! Act very racist! Terrible customer service! Over priced cheap jewelry! Will never do business again!
-
January 2022 by Darin Macon
Great place I get all my jewelry there. They also do better deals than most the owner is also real cool. If you have any jewelry broken or want something custom this the place I suggest.
-
December 2021 by Rhonda R.
Went in to see about getting a broken earring made into a pendant. They put a ring on and soldered it, and said $5 which was great. I had bought a chain online to replace the one I currently had it on ($10 silver chain) and they asked if I want them to fix this cheap chain. I said no the chain really isn't worth fixing, and I have a new one coming. The lady proceeds to get really passive aggressive saying well free, is definitely less than 0 and her time is all will be invested then I ask her if she offering to fix it for free, and I certainly didn't expect that and I appreciate it I smile and say of course and she turns her back to me snarkily and goes back to fix it, and I say I'll be glad to pay you, I'm totally embarrassed now others customers have heard all this, she doesn't respond, just storms off She had made me feel so ashamed as if I've done something wrong, totally embarrassed me in front of other customers. Made me feel like I came in to get something for nothing which I didn't. I didn't expect them to fix the chain for free, Didn't ask, they offered. So anyway, in my haste, I go buy something in the store I don't need. A good sturdy silver chain (twice the price of the one I ordered in Amazon and not as nice actually) but I didn't want to be made out as a cheapskate. So then the guy helps me put the repaired pendant and puts it around my neck after I asked him of course. My hands are Messed up due to a a skin disease, And I was wearing plastic gloves. I explain to him quickly why I can't do it myself but it appears they don't want me there as he is rushing me. I tell him I'm on a new medication and I hope it gets better, and he remarks he hopes so too, but not in a serious way. So then he says yeah, that looks much better, and the clasp is in the back how it should be! WTH now he's insulting me pointing out the apparently when I walked in the necklace clasp had rotated to the front So I paid for my overpriced sturdy silver necklace, the $5 Silver jumpring that was soldered onto my beautiful white gold Diamond charm, and mossied on my way. The insults and degradation they could have saved. They might want to charge reasonable prices for repair work, instead of shaming and guilting people for their "free" Services. And keep their personal insults about peoples imperfections to a limit. I mean was a necklace clasp showing in the front really worth bringing up? Where do these people get their customer service skills? I imagine if you come in there ready to spend big bucks I wager they are all compliments and respect. But beware if you don't have much money and just want a cheap simple repair, minus the attitude. Hi
-
August 2021 by Mary T
I always have a great experience here. Very Friendly and reasonable prices.
-
July 2021 by Liam Schramm
I bought an engagement ring through Jewelry Exchange and Repair and it was beautiful! Highly recommend! Both Cathy and Mark are fantastic people!
-
July 2021 by Liam S.
Mark and Cathy really helped me pick out an engagement ring. Both my fiance and I were blown away at the value we received! And its absolutely gorgeous!
