March 2022 by Brittany King
Customer service is EXTREMELY POOR. Once you tell them that you're not a customer of theirs, they act like the last thing they want to do is help you. I would NOT recommend this bank just by my first phone call. Customer Service is everything seeing that most things are over the phone/online these days and I did not get a good feel.
December 2021 by Robert Dyess
They charge more then regions to cash a check and require 2 forms of ID. Greediest bank in town. I have no questions for you. There is no legitimate reason to charge. Only you and Regions do. Hassling me about it won't make it ok.
December 2021 by Destiney Locke
Went to them for a loan. Unprofessional and exhausting. Don't recommend them for mortgage loans. Especially first time home buyer, like I was.
October 2021 by Ramona Brown
Been banking with Arvest for years and moving state to state with this bank always helpful to me
December 2019 by Erica Sullivan
Worst Bank EVER!!! We have had an account with them since they bought out Bear State Bank. They have held transactions for a week at a time and started charging us a monthly fee for our basic checking account. Terrible customer service as well. Also they hold a $250 check for days before putting into your account and I'm not talking about a personal check I'm talking about a check from another Bank!
December 2019 by Jordan Davenport
Been using this bank for 10 years. Will not be back. Terrible customer service. Can’t cash a check that is theirs without an account and then they charge you!!! Crooks to the max.
November 2018 by Sarge Pepp
Bear State was a great bank. Haven't had any experience with Arvest but they started off bad in my book. When Heritage Bank was bought by Bear State they did all of the changeovers for drafts, direct deposits and account numbers. Then Arvest bought Bear State and Arvest has dropped everything in the customers laps. I pity the elderly who don't know how to do all of this. I will give them a chance but I was tempted to just change banks. You should have thought about talking with customers before you shoved this down our throats. This change isn't good compared to what Heritage and Bear State was. I had a interest bearing account and here you want to charge me $6 a month. I'm putting more of my money with another bank instead of in checking with Arvest.
October 2018 by Ronnie Fox
Hidden fees. Total lack of transparency, so much so that it appears to be intentional deceit. I feel as though I have to constantly monitor the activity on my account to avoid another “surprise.” I don’t like having such strong feelings of distrust with an entity that I am supposed to “trust” to handle my money.
October 2018 by Let's Go Bowling
Excellent customer service and loan origination.
September 2017 by Danny Mauch
I have been with this bank for 11 years now and I never had a bad experience. I always receive friendly and professional service.
May 2017 by Kelly wilson
Takes money two or three times for same thing then charges u two overdraft for it. When the money was there to begin with been going thru it for three months dont use this bank