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July 2025 by Dale Koehn
Gerald's automotive has always treated me fair on prices and workmanship has been top notch.
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June 2025 by J.C. Smith
I have debated several months about writing a review for this business, but I have finally came to the conclusion that I need to warn others of the poor work done by them on a car taken in to them to repair. While I understand that it was an older car and parts had to be ordered and took time to get them it is no excuse for the poor workmanship.
After keeping the car six months and paying them over $8000 most of the work they completed has had to be redone by Central Chevrolet. Even when I took a part back to them that was bad that they had replaced they said they couldn’t do anything about it because it was a used part. I was aware they might use some used parts if they could not get new ones. Funny thing Central ordered a new part and replaced their used part for basically the same price of their used part. This is all done while claiming to be a Christian. People like this is what gives Christianity a bad name.
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November 2024 by Lacrisha Arender
If I could give zero I would . I took my truck to this place ….. bad bad decision. I had already heard several horrible stories. First off I took it to the Ford company they diagnosed my truck with the window Motor regulator out. They recommended me to take it to drill because it would be cheaper. Boy was they wrong!!!! As a matter fact when I got there, Robbie quoted me 250 something dollars. Which would’ve been fine . The next day he called and the price had went up to $560. I called my husband and my husband said just to go pick the truck up. We got the window motor fixed at another mechanic shop in Jonesboro for just about the very exact price Robbie quoted us the first time . When I went to pick the vehicle up, he wanted to charge for what he called a diagnosis. My truck was diagnosed at the Ford place when I told him that he was extremely rude and said I tell you what just don’t ever bring your vehicles back here. As I read these other reviews I see not much has changed over the years. Still very unprofessional.
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October 2024 by Anna Nichols
My car stopped working on a road trip. I came in frantic and everyone was so nice and helpful. They were the most honest people I've met. It was one of the best experiences I've had getting my car looked at!
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January 2024 by R C
480 for new starter out on, got me running and out quick, always gets the job done.Only negative was having to pay a $13 fee for using my card to pay, that was a bit excessive.
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December 2023 by Steve Davis
Helped me out and was understaffed, phones down and no telling what other problems they may or may not been having this morning, they Helped me and didn't charge me a dime!
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August 2023 by Jeanne Sing
Fast, good service
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August 2023 by Teonga R.
Absolutely rudes, the lady that answers the phone is rude & very unprofessional. Stated that they charge 3% for debit & after getting upset. Then stated they would only accept cash. I would never recommend anyone to them. I just moved here from Little Rock not a good look Gerald's Auto of Jonesboro!!!Can you say BBB....
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August 2023 by Diesel
Horrible service that lady in the office doesn’t know what she’s talking about. She’s oblivious to the world around her and if you take your vehicle there expect to have it all day long or freaking two days. I guess it’s just him working that shop I got an idea hire some more people or don’t take on more work What an inconvenience by taking my vehicle to the shop never again avoid this place at all. Cost horrible horrible service.
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April 2023 by cheryl baldridge
You get top notch service here. They even drove from Jonesboro AR to Matthew's MO to get us up and running again.
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March 2023 by Blake Despain
I dropped my car off at 7:30 am right when they opened for a brake inspection. My car was never touched until the next day at around 8:30 am. Finally received my estimate at 12:30 pm that day. From signing in and dropping off the vehicle it took over 24 hours to inspect and give an estimate for brakes. My estimate was nearly DOUBLE the price of local competitors. I will spare y’all the specifics of the finances but let’s just say I saved a total of $400 going to Plaza Tire. At Gerald’s I was told to sign a waiver because my car was deemed “too dangerous” which I gladly agreed to sign and understood. The lady in the front office claimed that she didn’t know how to type up the waiver and I would have to wait for a separate employee to type it up. She also complained about the time I arrived there, she said I was supposed to be there at 3:00 even though it was already known by both parties no repairs were going to take place on my vehicle. So I can pick up MY vehicle whenever I please. Plaza Tire inspected, and gave me my estimate within 45 minutes of me dropping it off. They even offered to help work around my work schedule. Currently my car is waiting for to pick up at PLAZA TIRE the very same day after saving a whopping $400. The lady in the office at Gerald’s Automotive was VERY rude, told me Plaza Tire would not be any help, told me she didn’t know how to write up the waiver for me to sign…. but later she was the one that had to verify the waiver after I watched a separate employee write it up. That doesn’t make any sense now does it? After receiving my keys I was never told where my car was parked at. They literally said “it’s in the front or back” so I had to wander the parking lot for my car. Just do not go to Gerald’s Automotive if you are reading this. Do better guys
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December 2022 by Angel Burlette
Very good mechanic. Fixed my car fast .Service: Auto engine diagnostic
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August 2022 by Blake Householder
Good progress
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August 2022 by Tim Adams
Good mechanics!
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June 2022 by Bobby Cornell
I would NEVER do business with them ever again. Worst customer service Ive had in a long time. If I could give 0 stars I would. If you use a credit card they charge a fee. You find that out at the end.Service: Auto maintenance
