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December 2023 by Wade W
We got fed up with Optimum as our internet provider, so we switched to T-Mobile home internet. I visited our local T-Mobile, they had the equipment on hand, and the sign-up/paperwork was quick and easy. I was back home with the equipment installed and our internet up and running within a couple of hours from the time I first walked into their store.Their internet worked fine for our needs - it was plenty fast enough for multiple stream videos at the same time along with lag free gaming, etc. But be aware that they don't guarantee any particular speed, and your speed will be very dependent on how close you are to one of their towers. Also your speed will vary slightly depending on the overall customer use load on that tower - for example speed tests I routinely ran always tended to show slightly faster speeds in the early am hrs compared to prime times when more customers are using their devices. So if you are out of range of their towers, it may not be a good fit for you.Compared to Optimum, the cost of TM Home Internet was substantially less, we appreciated that their were no surprises on our billings, and no annoying sales calls trying to upsell services (T-Mobile is not our cell phone provider, and they never even pressured us to switch that).We liked the T-Mobile Internet so well that we then switched our business internet from Optimum to T-Mobile. It's a little slower speed connection but plenty fast enough for our needs (business is not as close to a tower, and the metal building is harder for the cell signal to penetrate). We did put up an external antenna just above our roofline, which really helped. The monthly savings from using T-Mobile vs what Optimum had been charging us paid for the cost of the external antenna within 3 months.Later on Right Fiber became available in our neighborhood, and we switched our home service to that simply because fiber is better technology than cell, but we certainly weren't unhappy with T-Mobile as a company. We are still with T-Mobile on our business internet and are very satisfied. We are also happy with Right Fiber at our home. Both are MUCH better than Optimum cable.
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December 2023 by Charles Munos
Despite big crowd, I got Otterbox and screen protector for Samsung . In and out in 18 min. Try that at Verizon. If you have technical issue, I called 6 seperate occasions and got a very knowledgeable, personable and English speaking individual in each instance. Won't ever switch carriers!
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October 2023 by Dalton Clem
Don't pay for insurance or anything extra they will screw u out of it
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August 2023 by Ryan Lee
I didn’t purchase my initial home internet device from here. But the service in Jonesboro is amazing. I bought the 5G home internet package and it’s amazing. Double the speed of cable and almost half the cost a month! Thank you guys!
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August 2023 by Carrie Escue
They were so kind and were taking care of getting me fixed back up on a new phone.
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August 2023 by Raymond Fryer
Everyone there was very nice, polite, and very helpful.
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July 2023 by Tawanda Bell
Amazing staff, friendly and serious about the knowledge.
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July 2023 by F Dra
I kept running into charges I didn't owe.
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July 2023 by Levi Myers
I signed up for the no contract home internet. After two weeks it quit working. I returned the product on the 30th day. Tmobile then sent me a bill for the next month. I was advised by store personnel and online customer service I would not be charged for the second month. Now Tmobile is threatening to hit my credit report after I cancelled their service due to its poor performance.
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July 2023 by Patricia norris
Long wait but everything worked out in the end. We'll worth the wait. I got my box and it's working in my area for a more affordable price than the others
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April 2023 by Ibrahim Al Elamat
The staff was extremely helpful, they helped me with having the best deals for my business. That is what I call the best customer service.
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January 2023 by Bob Kelley
I am in process of switching from ATT to T-mobile. So far I have nothing but positive things to say about their staff.
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January 2023 by G.L. Brogdon
Got quick service and took care of my problem in a professional manner.
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October 2022 by Denise Howell
Really disappointed several employees and about 8 or 10 customers. One employee on the sales floor . Definitely need better customer service. No welcome in the door or anything like be right with you .
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October 2022 by OLD BAR GUY
T-Mobile has been a great deal for me. I am getting the best service and prices I have received in the past 20 years.
