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November 2023 by PECKERWOODCUSTOMS Allison
In the process of purchasing a residence and were told they could engineer a set of plans for our county. We received a set of plans that are stamped shed/garage and don't pass our county building permit department for several reasons. We were told Jan would be issuing a refund for the plans but still haven't received our refund or heard from them. Be aware they will take your money then never respond. You respond by saying I signed a contract with no refund. I also purchased a set of drawings that were to pass my county building permit department which they did not for many reasons. Therefore you did not provide what I purchased. I will be seeing you in small claims court for my $4500 plus $250 for printing and any thing else I can. You also responded to bbb saying Jan was issuing a refund. Buyers please beware and look at this company's reviews
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November 2023 by Bryan N
From the planning stage to scheduling to install, the process was smooth. Construction takes time and coordination, Coast to Coast worked diligently and were able to meet their estimated timeframes. Monse in scheduling is the best, super helpful and responsive. The install team was friendly, on time, worked efficiently, and delivered a great end result!Service: Garage design & building
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October 2023 by Jamie Garrett
Don’t ever use this company. You’ll constantly hear “We need to talk to scheduling.” And you’ll never hear from them. They also don’t even have what you order in stock. First, I had to change the color. Second, they didn’t have the right door. I’ve had to pushback my concrete getting poured because of their lack of communication. Then after months of poor communication they’ll call you to schedule something 3 days out. Don’t waste your money people. Oh, the cherry on top is they’ve deleted a review already and comments on their social so people won’t see.
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October 2023 by J I
The quality is very low on the product, and the customer service is even. worse. We had part of the roof rip off less than a year after it was installed. I have been trying to get it repaired under the warranty for 4 months. I am about to threaten legal action to get their attention.
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October 2023 by Stephanie Smith
My sales representative could not keep the paperwork straight. I was lied to about material lead times. Ultimately I had to pay a contractor to oversee the project because it took too much time to stay on top the poor customer service and lack of attention to the job. When I went to pay, they claimed that the credit card machine was broken and I had to use a check. They took the remaining funds out of my checking account without a phone call, knowing I wanted to use a credit card. No authorization from me the account holder. When I spoke to "the manager" she said I'm sorry you feel that way and did nothing. The "manager" also refused to let me speak to her manager. The response from management was that I got my building so they are done.Run away, quickly I gave 1 star because I had to, I will not do business with these shady folks again.Service: Garage design & building
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October 2023 by Stephanie S.
My sales representative could not keep the paperwork straight. I was lied to about material lead times. Ultimately I had to pay a contractor to oversee the project because it took too much time to stay on top the poor customer service and lack of attention to the job. When I went to pay, they claimed that the credit card machine was broken and I had to use a check. They took the remaining funds out of my checking account without a phone call, knowing I wanted to use a credit card. No authorization from me the account holder. When I spoke to "the manager" she said I'm sorry you feel that way and did nothing. The "manager" also refused to let me speak to her manager. The response from management was that I got my building so they are done. Run away, quickly.
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October 2023 by Kurtis T.
We are a transportation vendor that was contracted by this company to deliver raw materials inbound to their manufacturing facility. We delivered raw materials back in January 2023, and they refused to pay the transportation bill. Highly recommend that you do not do business with this company as they do not pay their vendors. Given the stream of 1-star reviews from paying customers, it doesn't sound like they treat their customers that well either. We have sent this company to collections for failing to pay invoices of delivered services.
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September 2023 by John I.
The quality is very low on the product, and the customer service is worse. We had part of the roof rip off less than a year after it was installed. I have been trying to get it repaired under the warranty for 4 months. I am about to threaten legal action to get their attention.
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September 2023 by Flournoy S.
I bought a building from coast to coast and roof is leaking and can't get them to fix it! I'll never buy another thing from these people. They put you off and lie to you. It's been 6 months still nothing done!
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September 2023 by Paul b
I ordered a carport in July 2023, I spoke with Haden he told me it would be ready in about 2-3 weeks it was paid in full in July, it is now September 6. 2023 and have not heard from them. They always say they have to contact scheduling and that goes nowhere. I would not recommend doing business with them as they are not professional and are non responsive. They will also tell you that 2-3 weeks is a estimate but here we are over 2 months with no product being delivered and set inplace.
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August 2023 by Andrew B.
Horrible customer service. I needed a carport for my RV. I compared a few companies and only picked Coast to Coast because Keegan Hull, their salesman, said they could deliver a standard size RV carport in 1 to 2 weeks. After two weeks I contacted them and was told it was at the scheduler and I should get a call any day to schedule installation. Its now been two months and I still have no idea when I might see a carport. If I had a way of getting my deposit back I would run very fast from this company and find a reputable company to do business with.
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August 2023 by Linda G.
They put the wrong color on my carport. And after two months are saying maybe I can purchase another one. The color on the pamphlet is not what I received. I'm still working on . I have to go to court. Stay away from coast to coast.
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August 2023 by Andre G.
Terrible unprofessional company. Made a deposit in April with a promise to have the building installed in September/October. It took 3 months before I got a call and was told it will take another 3 months for plans, which is BS. No manager to talk to only low level supervisors and no one gives a hoot. We are now pushed out to next spring the way this looks. This is the worst company I have ever worked with and we own 3 businesses and understand how take care of our clients which is something they do not care about. Thinking of getting an attorney to get my money back! Stay as far away from this company that goes for any of the distributers like American Freedom Buildings
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August 2023 by William Rushing
I purchased a carport from a dealer on May 27, 2023. I was told Coast to Coast Carports would call me to confirm my order. They never called. I called the dealer who called the company but still the company never called me. After a few attempts by the dealer to get the company to call me, he had me to call them. I left several messages but no return call. After numerous attempts, I finally got a hold of someone after I wrote them a letter telling them I wanted my order cancelled. They were rude and told me they had 30 days to get the carport to me and that supply chain issues was delaying it (it was past the 30 day mark). When the installation crew showed up, they stated I would have to pay a labor fee ($150) for them to carry the building material to the site of the installation (they said they didn't want to get their truck stuck). I told them I just drove a truck down there and unload a ton of gravel. I called Coast to Coast to let them know their installation crew was asking for more money and they said the installation crew was a contractor and it was between the installation crew and me regarding the fee (talk about not caring!). Well, the installation crew did not have enough material to finish installing the carport and left, stating the company would call me back. The only call I received was Coast to Coast asking if they could debit my bank account for the completed work minus the portion they did not complete. I flatly refused them from debiting my account until ALL the work was done. The installation crew came back a week later and finished the job. Coast to Coast then debited my bank account without even calling me to see if I was satisfied (yes, they will have you give them your banking info, stating they will throw away the info after they deduct the money from your account).Overall, a poor experience. I plan on filing a complaint with the Better Business Bureau in Arkansas.
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August 2023 by Casey Barrix
Absolute worst business to deal with. I've lost a day and half of pay dealing with them because they cannot get their install dates correct. Installation crew tried to make my carport smaller when they started putting it up. Luckily I was here to stop them or I would have had a 17x20 instead of the 20x20 I paid for. Lost my business for sure. No offer of discount for my lost pay due to their poor communication, even after i called them yesterday to confirm they would still be there to install or anything. Just a unsincere "I'm sorry". To top it off, the quality sucks. Thing moves side to side with the slightest breeze.
