FedEx Ground offers efficient and affordable delivery services, often exceeding customer expectations by delivering packages faster than U.S.P.S. and even on Sundays. Many customers appreciate the quick handling of their shipments, with one instance highlighting a package being delivered earlier than promised, which was seen as a remarkable service. The professionalism of the staff, particularly a representative named Zev, has been praised for resolving issues related to misdelivered packages. After a challenging experience with customer service, Zev and the route manager worked diligently to locate a sensitive package and ensure its correct delivery, showcasing their commitment to customer satisfaction. Additionally, the helpfulness of the staff at this location is noted, with employees going out of their way to assist customers, including carrying heavy packages to their cars. While some customers have faced challenges with lost or delayed packages, positive interactions with the drivers and staff have left a lasting impression, contributing to an overall sense of appreciation for the service provided at this FedEx Ground location.
FedEx help is uselessness used x10. I will now go to UPS for rest of my business because you can't talk to anyone for complicated issue. Bye Bye.
July 2024
I currently have a parcel that is stopped in the system, and has been for seven days. Automated customer service response to missing package query is "en-route to location, no further information is available. A delivery date will be provided when available: Package is not available for pickup." There are no options... read full comment
July 2024
Gentleman called me today and said my package is on his porch. He lives 15 miles away. I went and got it. Two hours later an elderly FedEx guy tries to deliver a package to my house that does not belong to me. I gave it back to him and questioned him. He was very apologetic. It appeared to me something was wrong so I tried... read full comment
