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May 2024 by Colton Mohan
Fantastic
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May 2024 by Hollie Mullins
Loan process was quick and easy. Definitely will use again.
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May 2024 by Hannah Petersen
The easiest loan process I’ve ever had both times. They have excellent interest rates as well.
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May 2024 by Mark Perry
Easy to work with and very professional
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May 2024 by LINDA GALBERTH
My first day becoming a member of Diamond Lakes Federal Credit Union, so excited. For years, I yearned to becoming apart of this family but I was told that one had to be an employee of a workplace like Reynolds or some other high up prestigious workplace . However, after speaking to one of the bank’s personal ladies Miss Jasmine who was such a great help and so professionally inclined , she as well as her co workers were prepared to answer whatever questions were asked and their patience were over the top . Thank ladies you guy’s are the greatest.
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April 2024 by Boogie Man
Super friendly and professional staff.
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April 2024 by Alicia Eckhardt
Best Credit Union around! I highly recommend this branch at Malvern to everyone!
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January 2024 by Terri Vaught
Awesome! Fast help.
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September 2023 by Tony Bone
I changed addresses and they had no problem sending my bill to the correct address but when I needed my title they sent it to the wrong address and I have not seen it! Now they want me to do all the leg work of tracking it down.Very unprofessional, I wouldn’t use them ever again nor would I recommend them. They don’t mind taking the money but once you are done with them they could care less!
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July 2022 by kc5vya
Great credit union. It has a real down home friendly atmosphere. With great people to help you out with what ever you need.
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April 2022 by Aaron W
Date 1/21/2022 This place has been nothing but a headache since having an account here.Stoppage of your card and money while out of state.Continous calling of turning your card back on only for this bank to be always closed and left stranded over the weekend untill monday.This has happened countless times.With thousands of dollars in my account. -My last two visits were my last.This place has turned into a joke.The unprofessionalism is out of this world in this place.My last visit was to be a withdrawal: I was greeted by one person professional and willing to do there job(Caucasian),the rest of the ladies gave dirty looks and went back to gossiping as if it were high school.I decided to decline the withdraw and empty my account and close it.This place is a joke. 4032 Central Ave Hot Springs, AR 71913-7289
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August 2021 by TaLasha Jones
My dad has had direct deposit there for over 20 years. We've gotten several loans that all have been paid. Today we got denied a $300 because dad has a zero credit rating and one bad debt. We needed car repairs as we drive to Little Rock VA several times a month. My dad is a Vietnam Veteran. They would get the money before we even see it because it would come straight out of the account. Yet somehow that was not good enough. It was $300 not to mention they are closed Saturday.. Very disappointed. Weren't very nice, kind of snappy and rude, we weren't treated very well.The CEO made the final decision to deny the $300 loan. We only would have got $220 because I believe they take the interest out of the money they loan you. Anyway, it's okay, God always provides. The tellers are fantastic.
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August 2021 by Dee Xxx
I have been a customer for 13 years and they still put holds on my checks. Why would anyone put holds on checks that are mobile deposited when they can go and deposit them the same day. They try to always put holds on everything. Even if you want large sums of cash. They are not customer friendly at all.I recommend banking else where.
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December 2020 by T J
Always confusion to pay online or mail in payments. Their app sucks as well as their customer service. But they argue that it works and threaten you with late fees because they blow. This is in regards to Malvern location.
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November 2019 by Kevin Young Sr
Paid my buick enclave up to the last payment in they messed up the payment booklet they had me finished the last payment booklet sheet said 0 therefore I should have been finished paying in when I sent it off with no money in it then I get a call saying I owe one more payment so I let it go in was trying to pay it I called in tryed to have it drafted out of my bank account they said they couldn't do it then she told me the only way I can pay it is buy debit card +a 25 dollar fee for using the card please can somebody let me know if they ever played buy their back account I give them zero stars in the lady was rude she hung up in my face I will never ever bank with them again
