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October 2022 by Chelsea Coffey
Great customer service! The owner Chris is a really nice guy and got me checked in and on the road in no time!
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October 2022 by Susan B Jordan
The owner is awesome! Service was great! Would definetly go back...everyone should go to Uhaul in Malvern! Thank you
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March 2022 by Kimberly Hedrick
Looking for information before we pick up the trailer and he answered things perfectly!! Great help and ready for our trip!
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March 2022 by Char
I typically never leave bad reviews, or like to say negative things in regards to a person or a business However, this review has to be addressed in hopes that this doesn't happen to anyone else. I rented a uhaul from this location in Malvern, Arkansas and I was lied to and cunned. When I first arrived, after speaking with owner or manager of business the day prior He had stated he had placed a 24 hour hold on the uhaul so that I could access it incase I needed to after hours and he stated that all I needed to do was contact uhaul for the combination when I arrived. When I arrived I contacted uhaul and they stated that my reservation had been "cancelled." At the time Mr. Chris was still there so at the time he allowed the uhaul to be accessed and stated he didnt know why it would have been cancelled. After this, he acted as if he was putting in my information in his computer system for the reservation. I proceeded to go over with him information that we had previously discussed over the phone about the uhaul. He reassured me of all charges and stated that he would correct any errors if need be if my account was overcharged. He also stated that he would be sending the contract to my email. I never received my uhaul contract until later on after I spoke with a representative from uhaul and she could not locate my account due to false information that had been put in for my address and email by the business. I was charged a fee at first which I was told by Mr. Chris that it was a hold that would later fall off of my banking account. I also, was told that I would be charged 40 cent for each additional mile on the returning route back with the uhaul that statement was false. I was charged additionally $1.80 a mile which resulted in being charged hundreds of more dollars in additional fees that weren't previously discussed. I will never do business with this company again and I advised others not to do so also. Business owner is inconsistent with answering the phone as I have to tried to contact the business several times to rectify the situation and no one has answered and I have not received a call back.
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March 2022 by Susan Jordan
The owner is awesome! Service was great! Would definetly go back...everyone should go to Uhaul in Malvern! Thank you
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December 2021 by Chelsea Anderson
Great customer service! The owner Chris is a really nice guy and got me checked in and on the road in no time!
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November 2021 by D Carlton T
Good people to work with.The price was also good, as well the discounts and money savings they offered.
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September 2021 by TaLasha Jones
Chris works 7 days a week, takes care of the entire complex, does the plumbing and construction. He comes in after hours when necessary. Couldn't ask for better service! He's the best.
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May 2021 by Jason Anderson
Great experience! Would highly recommend — Chris went above and beyond to assist and provide exceptional customer service. His communication and expertise was very appreciatedI will be returning to this location for all my future moves and needs.
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May 2021 by Antonio Garcia
This guy helped my wife and I get back on the road by going out of his way and helping us hitch up a dolly and secure the car on the dolly. If you’re ever considering using this place, don’t hesitate
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February 2021 by Sarah Savage
Been at this location twice for a trailer. Both times the guy wasn’t here. The first time we had to call the cooperate number for them to get ahold of him by phone. Second time the corporate person couldn’t get ahold of him, we called 3 times, left messages and waited for an hour then called corporate again to switch us to a different location.Both times we arrived during business hours and he wasn’t around.Uhaul customer service 5 stars. This location- ZERO!!!DONT GO TO THIS LOCATION. You’ll waste your time. Just go to the one in hot springs or hope
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February 2021 by Manny Garza
I called, and nobody answered so I left a message. Nobody called back, so I took the time out of my day to handle my business in person. The lights are on, but nobody is there, and the door is locked! Not going back. I'd rather just buy an appliance dollie
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November 2020 by Lillian Smiley
I’m moving back to Louisiana from Arkansas. I wasn’t planning on using U-Haul because of my previous experience trying to reserve a truck in Louisiana coming to Arkansas. Thankfully I decided to try one more time with Chris at U-Haul Neighborhood Dealer in Malvern. He was super helpful and went above and beyond to make sure I had everything I needed. He made sure I knew how to operate everything safely and helped me load my car onto the tow dolly the first time. He was also very helpful when I called to ask questions once I left. I fully recommend working with Chris!
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November 2020 by CARLA ROBINSON
Awesome experience! I'm thankful I found this location to rent a Uhaul. Very respectful and helpful. Highly recommend doing business here.
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November 2020 by Ryan Smith
Amazing store to work with, and took really good care of us.
