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December 2023 by Madison Dempsey
Ordered 2 hoodies. One came correct one was done incorrectly, it was missing a letter. Hoodies were okay, they’re Gildan heavy blend. Out of the package it seemed a little thin. Anyway, It has been over a week. They said they would handle the incorrect hoodie, w/ their expenses. I asked how we planned on going about this, do I send it back? Are you making a new one? Finally after 4 emails they said “ Hello, we will send overa label” (copied&pasted from my email) & I asked “Okay. Thanks. When will it be sent? I really need the hoodie to be before Christmas.” That was On nov 25. It’s now dec 2 & this is still unresolved. This is getting ridiculous & annoying. I asked for a refund. Not sure how that will go, I’m sure they’ll either say no or no response.UPDATE: it had been a communication fault on their end. They sent a new hoodie, everything was correct, & I sent the incorrect one back. If they get their customer service tweaked to where it flows a bit smoother I think the reviews would be a bit better along w/ customer satisfaction. Not the best shopping experience but definitely glad the error was corrected in the long run! Would probably order again!
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August 2023 by Tori Djevel
I ordered 2 different things from this store. Nothing was true to size, almost 2 sizes too small it felt. I wear a medium and both things I've ordered were almost like an extra small. Their return policy is ridiculous. Def won't waste money here again.
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June 2023 by Sue Graves
LOVE their clothes but the customer service is awful. I bought a dress and wore it once, and while I was out, I noticed the threading coming out of the smocking. I've emailed CS with videos and photos and then they stopped responding.EDIT - i just checked my mail and they sent me a new dress. just was unaware because CS stopped responding.
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June 2023 by Kaitlan Flowers
Love everything here! Super lucky to have this store locally.
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April 2023 by Tabitha Mullins
Loved my shirt I got! The quality is awesome and shipping was so fast! Will be ordered again!
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April 2023 by Reanna Caswell
Awesome customer service! Had an issue with my order on my part, and they corrected it right away!! Can’t wait to get my order.
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March 2023 by Hannah Althouse
I was nervous about customer service after reading some previous reviews, but my personal experience was good! I ordered 3 items, but one came flawed. I was just going to request a refund via PayPal, but was reached out to personally and was able to get a proper replacement for it (it was a personalized item). I was pleasantly surprised and so thankful!
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March 2023 by Brittany Heyder
Amazing customer service. They changed my address and responded quickly when I messed up. Super sweet.
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March 2023 by ambryana canter
if i could rate this company 0 stars, i would. not only did my package never arrive but i’ve made multiple attempts at contacting them through customer service and have not received a response besides that i need to contact the carrier. which i did, and the carrier report confirmed the package was lost. they have made NO attempt to give me my money back. i wish i would have read the rest of these reviews before purchasing because it seems everyone has the exact same issue with this company and their blatant scams.
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October 2022 by La'Naye H Washburn
Recvd my sweatshirt today . Item was same as described n what I hoped for ..customer service was friendly and quick to answer any questions.
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June 2022 by Jamie Bates
I found this boutique on Facebook and let me tell you I am hooked. I live in Tennessee so of course I have to order online only. Everything I have bought arrives fast & great quality. I haven't ordered anything I did not like or did not fit. Will forever be a customer!
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May 2022 by Candace Ann Sonoski
Absolutely worst customer service. Tried finding out where my package is. They say it’s usps fault that it is missing. Won’t do anything about it. Can’t get in contact with usps. They don’t seem to care about their customers. Only care about the money they get for their products. Wasted 35 dollars on one shirt. Definitely never buying from them again.
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May 2022 by Christin England
The worst boutique I have ever dealt with. The poorest quality products on top of customer service that is insanely awful. They sent my items separately and when I asked where the last one was, they told me it wasn’t in stock and they had no idea when they would be getting it. ? Following this conversation, they never replied to the multiple emails I sent asking for a refund. Needless to say, I never got one.
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March 2022 by Caitlin Snowberger
I ordered the Confetti White Lace Maxi on 12/23. I ordered a Small. Loved it but I couldn't zip it past about mid back. I shipped it back with a prepaid UPS shipping label back to me. I followed up a month later and was told they had emailed me a invoice on 1/14. I do not have this email. They resent the invoice which I went ahead and paid even though I was annoyed at having to pay something else to get the dress back to me. A day or so later I received confirmation it was being sent USPS. I followed up with customer service to find out why they did not use my UPS label and to clarify what the $10 invoice charge had been for (should have done so beforehand..my mistake) and I was told that they ship USPS so they can keep track of the shipping. When I question why they didn't copy the tracking information off the label I provided they said they did not receive the label in my package to them, which I know was in there. They asked for a copy of the label so I sent back a picture of the prepaid label receipt. I haven't heard back from them again. I did receive the dress back today in what is supposed to be a medium but I swear it is the exact same dress as it fits the exact same way and will not zip completely. It even has a loose string like the small did. Since contacting customer service was fruitless with shipping I am just leaving this review to maybe help someone else to think twice and save their money before ordering.
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February 2022 by Sarah Ketzenberg
Not only is the customer service...severely lacking...and by lacking I mean they act as though it is a burden if you reach out to them and send extremely snarky emails back to you...but the dishonesty about products is not okay. What this company is not sharing with you, is that a lot (if not all) of the items they have sell out quickly, and even though they're sold out you can still order items even though they do not have them in stock. A few things happen because of this...1. They tell you that the item is a pre-order (even though it does NOT state that anywhere on their website. I took screenshots in case they decide to change that.) And that you will get it after they get it from the manufacturer. 2. You may never get your order because manufacturers will often stop making something. They cannot guarantee that a manufacturer will still have what you ordered. 3. The shipping information about 3 to 4 days just isn't true, because they sell items they don't have in stock. 4. Be ready to lose your money if any of the above happen. *with that being said, please change whoever is in charge of customer service and please start only selling items that are in stock OR please put pre-order on all the items that you don't have in stock. Lots of businesses do this for the select few items that are pre-order only. (I've never seen a business act as though every item is a pre-order.) Lastly, please just be upfront and honest with your customers.Update to say: they blocked me and other people commenting on their post about not getting our orders. Seem sketchy!
