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February 2022 by Tabathia Huddleston
So pleased with the service and the quality of the repair! Will definitely be using them in the future!
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May 2021 by Jaysson Funkhouser
Friendly and fast service. Was out of town hunting in Mena for the weekend. Check engine light came on Friday morning. I called Mena Ford at noon and they got me in to diagnose by 3. And they did not even charge me. I was able to relax and not worry about engine failure for the rest of my hunt!
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May 2021 by Aldeen “Yogi” Quillin
New cars and trucks
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April 2021 by Nelda Borders
They sold me a 2019 ford, in November of 2019. They didn't tell me the new car, didn't have a spare tire, a jack, or a lug wrench
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January 2021 by Debra Caparrella
Pleasant, on top of things, friendly and ready to help customers on demand.
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October 2020 by Lisa Hammond
Very friendly service, great place to buy a Ford ♡
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July 2020 by Teresa Callahan
If you need to rent a car.....go see Kimberly at Mena Ford!!!! They have dependable, comfy, beautiful cars and they make it easy and affordable!!!
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March 2020 by Keith S.
I wish I could give them a better rating but it stays at two because of how our business relationship ended. It started out rather nice. A rental for a few days of an older Ford Expedition. I believe it was a 2002 or a 2001. It was to get around as I had my girlfriends family to visit and family of my own. The car was great, it wasn't the best on gas but it ran. On my last day of rental, the battery died. And informing them only led to an argument with their staff. They wanted me to get a battery and promised to reimburse me, but I had a plane to catch. They threatened to charge me for the tow of the vehicle even though the liability was on their end. Needless to say they had my final moments in Arkansas become very stressful. I hope the service improves as the staff at the time seemed really nice. I just felt like maybe I was targeted because I was from out of state. 2/5 Stars-a decent start leading to a bad ending.
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December 2019 by Lucia Rudman
Anthony and his staff are extremely helpful. Great vehicle selection...good prices
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December 2019 by Sidney Scarbrough
i dont own any fords but my story is . my cousin came to my house and her car key broke (the one with the chip) so she could not start her car. i went down to ford here in mena and only had 15 minutes to do so before they closed. i talked to the ladies up front they sent me to the parts area and they found a key blank and cut a key with the chip in it. but now it had to be programed to the car. we sir it ws 5 pm by that time and the mechanic guy followed me to my house and programed that key. so im very thankful they did this for us as she had the babies with her and needed to get home. to me you guys are the best and we thank You for being more than just a dealer ship, your people who care about people. ill never forget that. every body there was very nice . i know they did not have to do that, they could have very well said sorry cant help you till the next day, but they went out above an beyond. THANK YOU
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December 2019 by Cynthia McLellan
The service center takes great care of my car and oil changes cost less then walmart. Best of all they dont forget important stuff like putting the caps back on.
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October 2019 by Aileen Sirkis
Thought my car needed needed struts and shocks. They ran a diagnostic check and there were no problems! Great staff! Very friendly. Taking my car back next week for the oil change and getting it detailed.
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October 2019 by Travis Cook
To start - Do not buy from Mena Ford, as they are an absolutely terrible dealership! I have a 2013 F150 (3.5L ecoboost) with premium care extended warranty through Ford, which my vehicle is still covered under my warranty. I recently had an issue with my turbo, where it is loosing boost at certain speeds. I took my truck to Mena Ford. The “certified mechanic” drove the truck and said he could not find anything wrong, even though he didn’t even try to replicate conditions on which the issue will occur (this was specifically told to him and the service supervisor). I discussed ways to test the boost and since he did not understand how to perform this task, he simply stated that he would not check anything additional. The mechanic simply cleared the codes thrown, and told me that there were no issues. I left the shop and still had the same issue. Fast forward, the issue on the turbo is still prevalent, and my truck started pulling the left. I then took my truck to Mena Tire Company to have it aligned. In doing so, the owner said that he did not want to waste my money, as they found the upper/lower ball joints on both sides were bad, so an alignment would not fix the issue until these components were replaced. I then went to Mena Ford to have them look at the upper/lower ball joints on both sides of the vehicle. The service manager told me that the “certified mechanic” was not willing to work on my truck. I then had a discussion with the owner about this same issue, and he talked to the “certified mechanic”, and said that because the mechanic got upset when I discussed with him on how to check the turbo boost on the previous visit (which the mechanic clearly didn’t comprehend and took it as hit to his abilities as a mechanic), that he was not willing to perform the work. A Ford certified dealership is required to perform all warranty work (much less premium care warranty work which makes Ford quite a bit of money), yet this facility blatantly denied the warranty work without legitimate cause. I then took my truck to Riverside Autoplex of Poteau, and they evaluated my vehicle and found bad upper/lower ball joints on both sides and a bad tie rod end on the inner tie rod on the drivers side. They then scheduled my warranty work, and perform the work flawlessly! With that being said, I will never buy a vehicle from Mena Ford and I would HIGHLY recommend that no one buys from this terrible dealership as they do not have good practice, customer service, or knowledge. With that being said, I highly recommend Riverside Autoplex of Poteau, and if I do indeed purchase another Ford, they will be number one on my list to look at!!
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April 2019 by Jason Barnes
Great staff. Great price. Only place I'll buy a vehicle from
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January 2019 by Mark A.
Granted, there is not much in Mena Arkansas and this dealer is really the only place that I could find a "rental car". My car was a much older Ford Fusion. And not the best. No modern conveniences. My car had 124,000 miles on it. My rental had just 1/4 tank of gas on it on arrival....1/4 tank!!! Because they thought that gas prices were too high. Our passenger's car died on arrival and would not start. It had 200,000+ miles on it. Their second car was only a tad better. I had to use my own insurance, period...no options. My car...again beat up, no gas, old car....80 dollars.....80 dollars for 38 hours of a car. This is ridiculous. The only thing that was positive was that the people that delivered the car and set it up actually seemed nice. Everyone in Mena was nice. I just feel ashamed that I was given such a raw deal with their so called rental.
