O'Reilly Auto Parts is a business with very eager and knowledgeable staff who are always there to lend a helping hand. They provide nice customer service and are proud to direct customers where to go for help. The staff is honest, even advising against buying something that isn't necessary. They generally have what customers need and offer great prices compared to others. However, there can be significant problems with special orders. One customer reported repeated issues where pre-paid items were incorrectly sent back, requiring multiple reorders over several weeks. This led to frustration and a feeling of not being listened to, underscoring that the customer was right. The experience highlights that paying for items in advance does not guarantee they will be held, and keeping your receipt is critical. They need to do better.
