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December 2023 by Claudia Harris
Staff were pleasant for the most part, however I had my eye exam a month ago including the Thanksgiving Holiday and have yet to receive my frames. Most places only take 2 weeks. I have called a few times and told the same thing "they are being processed". I normally order my frames offline and receive them far quicker. I have no idea why this is taking so long and really want to request a refund at this point. If I return it will only be for the eye exam and definitely not to order frames.
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August 2023 by Katherine Accettura
Terrible experience. Ordered glasses, they promised that they would arrive in 7-10 days and after 6 weeks, still no glasses and they cancelled my order without asking me. I am still without glasses because of this terrible business. They also promised they would email me my prescription and never delivered that either. Terrible place. DO NOT GO HERE! Absolute waste of time and money!!!
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February 2023 by Dustin Headstream
Great Team would recommend 1000%
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December 2022 by Mallory Hooper
Most of the staff are great and Dr. McDowell is awesome, however, I was pushed to make a decision and purchase contacts before I had sufficient time to assess the trials. I ended up buying some that were not comfortable in my eyes for more than an hour or 2 at a time. Around this same time I experienced a lot of hardship and had to move residences. When I contacted them regarding returning the unopened contacts, that I can't comfortably wear, they would not let me return them stating it sounded more like a personal issue than an issue with the contacts themselves. I did tell them about personal things going on at the time, but the reason I wanted to return them is that I couldn't stand to wear the contacts very long. Be mindful of this if you get fitted for contacts and have sensitive eyes. Don't let anyone push you into making a decision before you're ready.Prior to this I even drove 45 minutes one way to see them because they had been good to work with, even though it cost me more in gas and time off at work. I have decided since then to see someone closer by instead.
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December 2022 by Christine Todd
I have been going here since I moved to Newport and they always take great care of me. I'm almost always in and out and the staff always make you feel comfortable.
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December 2020 by rikki miller
Amazing place ,very welcoming and made my daughter's day and got her to open up and talk with them .mind u she is 4 . Highly recommend them .
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December 2020 by Shawn Green
Great group of folks, made me feel very welcome
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December 2020 by Patricia Alcorn
Staff very nice and dr is awesome ??
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December 2019 by Shalla Wilbanks
Great atmosphere! Dr. McDowell and his staff do a great job of taking care of our family!
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December 2019 by Kayla Gates
Everyone was very friendly and relatable. It is a relaxed environment with an incredibly helpful staff.
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December 2019 by Bryan Barksdale
Nice friendly staff. Just a good place to go for eye care
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December 2019 by Mike Willard
Loved it Dr McDowell is awesome very professional
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December 2018 by Amanda Scudder
I love the staff! Everyone is friendly and they genuinely care about your experience. The doctor was also amazing with my 7 year old! I would recommend them to anyone from young children to old adults!
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December 2018 by Gina Armstrong
Friendly staff!! Answered questions promptly. Made me feel very welcomed, that was a plus. Been going there almost 30 years. I've gone places that was not so friendly, feeling very unwelcomed. But Custom Eyes Vision Care is a breath of fresh air!! Thanks so much!
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December 2018 by Chelsea Field
LOVE THIS PLACE!! Great group of workers! Sweet & informative! So glad I came there. The dr answered all my questions.
