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February 2024 by Terah Whitley
I wouldn't take my car anywhere else!!!!
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January 2024 by Bonnie Curlin
I feel like I am a very special customer…I know I am! The turn around time was quick for my particular service call, and all advice for needs of my car are honest and flexible with what is important and what items can wait until a future visit.
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January 2024 by William Hogue
After a horrible experience at another location I thought I should write a review for this location. I've used this location for more than 15 years. I have never had a bad experience at this location. They just took care of me after the other location wouldn't.The employees and management is great. They price match if they don't already have the best prices and they almost always do. They have had me on the lifetime alignments for almost the last 15 years. The location is perfect. They are pretty quick but there are places to eat right next door and the mall is across the parking lot so you can have something to do while you wait.Thank you again to the management for all your help!
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January 2024 by Shawn
I purchased 3 sets of tires last year for all of my vehicles. I've spent a lot of money at this location I came by last Friday to get a tire rotation and was told it would be a 3-hour wait.A 3-hour wait for a 15-minute job? Something that could have been done quickly. I will not do any more business with Firestone they are quick to sell you a product when you need it but they will not take care of you after the sale.I went to the LR location and was given a 7-hour wait time. I was told they were waiting to hear whether or not the store was going to close due to a few snow flurries.I reached out to corporate asking for the District manager to call me. I was told it would be 3 business days and I would get a call. I haven't heard anything. That's goes to show they don't care about the customers. Do your business else where. I strongly encourage it.
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January 2024 by Eric Blankenship
Ok update: they suprised me and GAVE ME A NEW TIRE! WHAT?! SAID THEY WERE JUST GOING TO GIVE IT TO ME! WOW SHOCKED!I came here knowing better and this also proves I know better to come here! Needed a flat repaired and told them it needed a plug repair and needed a patch and tire rotation. Turns out still leaking and had to come back. They said they needed to order more patches made me wait a couple of hours. When I was younger, this place would take advantage of me so I stopped coming here! No patches! Really?!!WELL THEY WERE GRACIOUS SUPRISINGLY! THANKS FOR TAKING CARE OF ME! 2 hr repair
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December 2023 by J White
Once again, the team at the McCain location went above and beyond to take care of the needs of my vehicle. Chaz and Michael were both helpful and able to diagnose the problem and fix it the first time. My confidence in times past is once again renewed. Chaz also reminded me of using the Firestone CC would get me NO interest financing for this unexpected expense. I am very appreciative of the continued outstanding service the team here provides every time.
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November 2023 by Matthew Hickerson
Stopped in to get new wiper blades (it's company policy). Waiting almost two hours for them to put wiper blades on. While sitting in the waiting area, I listened to the two customer service reps talk negatively about every customer that walked in after they left. When my wipers were finally installed, I left, but quickly realized they didn't remove the plastic guards off the ends of the blades. After waiting almost two hours, I still had to finish their job.
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September 2023 by Nicole Fennie
Friendly when I walked in ! Yes I was upset I needed a new starter but a nice person makes it slightly better .
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August 2023 by Tiffany Perkins
They are amazing!!! They go above and beyond here. The shop manager, Chaz, was a life saver! The customer service is top notch, the prices are great; it was an overall great experience. Will return!
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July 2023 by Zachary Coleman
Yall there scamming the living out off yall don't go here studs cost 2.75 a pice with air tools its a 45 min job to do 16 of them there quote was 500$ go to a local shop community owned do not go here for anything other than tires for the love of your money don't go here for maintenance related reasons only get tires
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July 2023 by zach day
Yall there scamming the living out off yall don't go here studs cost 2.75 a pice with air tools its a 45 min job to do 16 of them there quote was 500$ go to a local shop community owned do not go here for anything other than tires for the love of your money don't go here for maintenance related reasons only get tires
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June 2023 by Emma Rucker
I stopped in this morning to fix a nail in my cars tire and Dontae was super helpful! He helped find a second nail with inspection and then arranged for both nails to be removed and plugged. Great service and done within a few hours! Highly recommend talking with Dontae!Service: Tires
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June 2023 by Betty Woods
I'm Thankful for Josh and the Firestone Team for Diagnosing my car and not tacking on extra cost. They were very thorough in making sure i knew everything they had to do before they began. Thanks for the excellent job!!!
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June 2023 by Bike Rider
It's hard not to beat the prices at this location it is one of the best locations I've seen. Other firestones quoted me for the same tire $300 more.
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April 2023 by Cherrelle Robinson
This facility grinders my tire down to the point the low tire pressure light kept coming on air was seeping through the tire making it very uncomfortable to drive. Took the tire back to them and spoke to Dustin and they said they couldn’t do anything about it. I will never use them again because they do not care.Services: Tires
