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October 2023 by Misti B.
Not recommend they are not going to give you a deal they are going to do the NUMBERS TRICK WATCH WHAT YOUR SIGNING .. they are nice but nice doesn't cute the deal . On star was for them admittedly saying they tried the numbers game .. I was reluctant about posting this but I feel that truth should be known We did not agree to a trade in they ask we said we where not sure of what we wanted to to we'd like to work the deal first to see what direction we where going to go & we came to an agreed price .. they said let's us just see what we can give you for our vehicle so we agreed because it would help us to figure out what we would do .. during that process it took to long they where closing didn't want to rush told them we pray over it come back the agreed we didn't like the trade in value it was 10 grand below trade in value so it was no biggie we would just take option 2 and we got there told them we'd put the cash the valued our trade in at for the down like we had said the night before and their manager straight said No he won't do that we where confused and he straight said No we where just playing with the number's we can't make the deal .. God looks out for his children an this is what happened.. they where will to rip us off but not willing to take the same medication they are handing out .. it's up to you .. I'd go to another dealership and wait if they don't have what you want you can order used cars to they look for what you want so bless the ones that do you right don't be in a hurry there's plenty to choose from ..
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July 2023 by Chad O.
We had a great car buying experience with DeSaundre on the 4th of July. I was very impressed with the ears of the entire process and appreciated DeSaundre's efforts on our behalf. They were selling LOTS of cars while we where there, evidenced by the sales listed on the window to the sales desk. I would definitely purchase here again and look forward to experiencing their service department for maintenance.
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April 2023 by Vicki L.
I gave them a 2 because I got the used car I wanted at a reasonable price and the salesman was very nice. I called them 6 weeks after getting my car because the radio was acting up. It was not a Toyota so that's why I called. Was sent to VM and was ghosted. 10 days later called again. Ghosted. Made an appt on line and went. Was greeted by a very unfriendly girl in braids. The person who drive in after me was taken care of first. A few minutes later a guy came out. He's the one who ghosted me. Told me they couldn't fix my radio since it wasn't Toyota. I told him that's why I called 2 different times and got no response. I thought if I booked an appt I would be contacted if they couldn't fix my radio. He said he thought he had taken care of it. Not good enough so I called to speak to the general manager. Left a voicemail. Ghosted. Again. Will I do business of any kind there again? NO!
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April 2023 by Kevin C.
service department was just plain unresponsive
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December 2022 by Frances O.
My reviews on here are getting mixed up with previous reviews. Yelp needs to fix that. Soo this is a review for Yelp instead of Mclarty Toyota. Looking at my negative reviews, in the middle they look positive because Yelp adds the previous (first one) to them. Soo keep that in mind. Hong told me to call with any questions on the day I got my rav but when I did he didn't want to answer them and when I stopped in he was obviously angry that I used any of his time for questions and kept him from selling cars. I can't stand phony people so he won't be my salesman again.
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November 2022 by Caleb J.
I sold my vehicle to the dealership after being offered a price from KBB. I went there being told I would get paid for it the same day, after all the papers were signed, I was told I would be called the following week. We next week gets here and I don't receive a call. I call them and they were so pressed that I called them and the guy I was working with had an attitude! Most vehicles I've owned come from McLarty but never again! Every time I go there, the service is worse than it was before. I'd recommend saving the time and headache and going to a different dealer...
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September 2022 by Forrest B.
I bought my car from North Point Toyota which is now in McLarty Toyota. And a car before this car I had serviced at North Point Toyota and because I tried to stick with dealer loyalty I continued to have my car service there. Although one time they drove my car on the quick lube rack and burst my tire and would not replace it. They told me I drove in with it on flat. Yeah I drove 15 miles from my house with the tire flat, that didn't happen. OK today my car was slow to start so I figured I'll take it to the dealer and let them over charge me for the battery. After about 45 minutes they come and tell me "oh we have bad news your alternator is not putting out enough amperage and you need a $450 alternator a $229 battery" and a bunch of other hullabaloo that added up to $1100. I said "oh no I'm not giving out $1100." The service guy Larry says we have this new finance option if you don't have the money. I knew I was getting hustled. Apparently they've had a meeting that they need to ramp up revenue? Larry tells me if I'm not gonna have the work done they're going to charge me a diagnostic fee of $145. I should've known better, AutoZone, O'Reilly's, and any other battery places offers free battery checks, but McLarty is trying to hustle me into $1100 worth of unneeded services. My Spidey senses were confirmed when I took my car to Sherwood alternator and they ran a check for free and told me I did not need an alternator. They said the battery is a little old and you got some corrosion on the terminals. Mind you I just left Toyota, they didn't charge me $145 for a diagnostic fee. He made me a deal and only charge me $75 for an electrical check. They waved these fake check fees in front of me to twist my arm to change the alternator. Sherwood alternator sold me $136 battery. Put it in and less than 10 minutes and I was on my way. How did I spend an hour at the dealer? They charge me $75 plus tax and they didn't even bother to brush the corrosion off the terminals? McLarty has a new team of yahoos trying to rip people off, all credibility is gone! Forget about dealer loyalty they have no customer loyalty! Do you like I'm going to do, and find me a reputable service center. Because McLarty is on some major BS!!Never again! Never again!
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June 2022 by Jane D.
We bought our car from here, which went pretty smoothly. The guy who helped us was nice, and we found one we liked at an acceptable price. The problems we ran into were in the year after we purchased the vehicle. It was "certified pre-owned," but kept having problems and they wouldn't cover them. Some cost us quite a bit to fix. We feel a little deceived that they would sell us a car with such errors and then not take ownership of them when they were identified. There just doesn't seem to be great attention to detail or pride in their work, at least in our experience with their maintenance department. We also had a lot of trouble getting responses from the maintenance department over the phone and via email.
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June 2022 by Taylor W.
I went to Toyota just expecting to test drive a car and left with the best experience! Jay and Richard were so awesome to work with and got me in the ride of my dreams! Couldn't have asked for a better first car buying experience! Love love love my new ride!
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May 2022 by Butch T.
For a week I had an appointment with "Roger, Internet Manager," to view a 2017 Toyota Tundra on Friday at 10:30am. I was 10 minutes late, but no matter, Roger did not arrive until 11:00am. In preparation for the meeting, I had my trade-in detailed, filled with gas, removed personal effects, had wife sign title, put check in my pocket, and drove 1 1/2 hours from Glenwood, AR. Upon Roger's arrival he said "I will pull the 2017 up front for you." A few minutes later he came back to tell me he "just found out" that the 2017 was at the collision shop, thus unavailable to see or test drive! "We have other trucks!" If you were selling something wouldn't you be industrious enough to make sure it is ready to see when you have an appointment With someone ready to trade and buy? I guess that is asking too much of Mclarty Toyota. So, I am out 3 hours of my time and 1/2 tank of gas - and still looking for a Tundra! If I were you, I would look elsewhere if I wanted to associate with a reliable and organized car dealer - forewarned is forearmed!
