PetSmart is a large pet supply retailer offering a wide selection of products for many types of animals. The store is generally well laid out. For the most part, staff are described as nice, helpful, and wonderful, with managers and cashiers assisting customers in finding items quickly. Some customers report positive experiences with efficient service, respectful staff, and pleasant surprises like items being on sale for under half price. The ability to call ahead for medicine and have it set aside is noted as a lifesaver. However, experiences can vary, with one mention of a passive aggressive cashier putting a damper on the visit. A common criticism is that sale items often run out of stock too quickly.
Kenzie did such a great job on Honey’s haircut. They were very sweet with her (her being a nervous chihuahua mix). The check in and check out processes were easy and communicative! They asked lots of questions and took great care. The price was great as well!
December 2025
Great help when purchasing a dragon for my god daughter
October 2025
The fish options aren't as good here as other PetSmarts or the Petco across the street.
