-
November 2023 by Mary DeLoach
Steven fixed two issues for my family today. He shared some education on how to maintain my pipes for the future. Will continue to call Advantage for any future issues that arise. Thank you.
-
June 2023 by Jennifer Wheeler
Bought a new 8 thousand dollar AC unit three weeks ago and it's now broken in this 100 degree weather. It's been almost a week now without air. I hear a part is being ordered but I don't know much else. I keep calling and leaving messages for various people. Some of them call back--some don't. The people seem nice enough but I just don't feel like there's someone there who is taking responsibility for this and providing good customer service and assuring me that it's a priority.
-
May 2023 by To M
Don't expect any meaningful conversations from this company. We paid for a service call for plumbing, The young man they sent was just out of high school and had no parts or knowledge of plumbing. We paid him for telling us what part to order and how to install it. When that didn't fix the problem, we were told he would come back at no charge. He came back and had an attitude. Adding to that, we received a bill for a fuel charge for him to come back. Amazing that a company that charges a hundred dollars to fix nothing can't afford to buy gasoline for their fleet. These folks will nickel and dime you. Beware! I have called twice to pay the bill and can't even get a return call from them. We also have an annual service contract with them that will not be renewed. And lastly, to add insult to injury, they included sales tax on a 20 dollar fuel bill. I reported that to the revenue dept.
-
May 2023 by steve burchfield
They tried to charge me over 500$ for a dryer pipe job that took about 20 minutes and had to be redone by competent workers.Service: Plumbing pipe repair
-
March 2023 by Tate Smith
Advantage did a great job cleaning my ductwork/vents. On my project it was Ron, Matt, Dustin, Jonathan and Brandon. They all did a fantastic job. I Highly recommend for any HVAC needs.Service: HVAC duct & vent cleaning
-
January 2023 by b5bus
These folks don't care at all if they fix the problem. Many times we have used them and many times they fail to fix the problem. They never fail to overcharge us for the useless trips they make.
-
December 2022 by Nicole Steves
We had a brand new hvac installed a few months ago. The first time we tried to use it, it wouldn’t stay on. They came out and there was an issue with safety switch. Fast forward to current- Sometime during the night our heat started cutting in and out. We called and a tech came out. The heat was on when he got here. He spent ten or so minutes looking around and said there was no issue and charged us $220. An hour later our heat went off again. He came back out and this time he checked the gas pressure on unit. It was higher than it was supposed to be (on a unit they installed a few months ago). Because of that it was running non stop and the safety switch was turning it off. The tech said “sometimes the preset gas pressure gets jostled during delivery”. Given that you would think we were refund our $200 right? No. We were charged an additional $175 for the second visit. Completely unacceptable. Do not use this company EVER. All they care about is making money off of you.Service: Heating system installation
-
December 2022 by Vincent Williams
Good guy named Bo fixed my broken pipe within an hour. Totally professional.Service: Plumbing pipe repair
-
December 2022 by Jacob Langston
We had them come out but they didn't have the part on hand (no biggie, didn't expect that to be the case). 2 days later we were told over the phone that someone was coming and that they had the correct part. No one would show up and we could call asking why. They would say they didn't know. I'm honestly just perplexed. It's fine if you can't come out on time. Just give me a straight answer instead of leaving me hanging for days on end. Will not waste days of my time again.
-
December 2022 by Lois Geary
I am very pleased with Brandon, the plumber that came out to fix the issue I was having with the water supply to my bathtub. He did a wonderful job and I didn't have to spend my life's savings. What a wonderful person, thank you Brandon. Advantage Services is the best, I highly recommend them.Service: Plumbing pipe repair
-
December 2022 by Ryan
I was driving and had a car or so length between me and the car in front of me as you should. Their driver just comes out of nowhere and cut me off because he didn’t want to wait for a few other cars. Very unprofessional, a great way to be sure you never get new customers, and a great way to cause accidents.Crack down on your bad drivers.
-
December 2022 by Ryan Aint Lyin'
I was driving and had a car or so length between me and the car in front of me as you should. Their driver just comes out of nowhere and cut me off because he didn’t want to wait for a few other cars. Very unprofessional, a great way to be sure you never get new customers, and a great way to cause accidents.Crack down on your bad drivers.
-
October 2022 by K M
Seth was our technician today and did an outstanding job! Seth was courteous and professional and I feel confident in his expertise. We have 3 properties (2 rentals and a primary home) and Advantage Service has been our service company for at least 6 years and we've only had great experiences! I would highly recommend them and Seth!Service: A/C system maintenance
-
October 2022 by TIO Martha E.
2years later. Still very satisfied with their service. On time. Professional. Fair price for the twice yearly check ups
-
August 2022 by Amber Shelton
Great service! My unit would not come on so I called, the lady said she wouldn't be able to get someone out the next day. We hang up and 15 minutes later they called back to say they were on the way. I had got a quote from another company that told me I needed to replace a part. Their (advantage) guy came came flipped a switch and voila. Save me Hella cash! Thanks guys!!Service: HVAC duct & vent repair
