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March 2024 by Julie & Rick Pozza
First visit on 3/21/2024 was on a recommendation and we walked out very happy customers. Upon walking in the store, we were greeted with smiles and not long till a young woman, Charvai Graham, was asking questions on favorite color, type of occasion, etc. She made us feel like we were the only customers in their shop and believe me there were plenty trying on prom dresses. It is my first time to shop for granddaughter #2 for her first prom and Charvai was so patient as we tried on dress after dress. We loved that she gave Ryanne’s mom & I her professional opinion how the dress looked on her. The selections were impressive and priced well according to our budget. The checkout process was easy and we were thanked for our business by all behind the sales counter. Take the time and wonder in to a very impressive shop in McCain Mall, NLR.
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December 2023 by Jessika Coker
My sister, her friend, and I went shopping for Dresses yesterday in the North Little Rock location and we were going to buy two dresses each. We go to get let into the dressing room after being targeted and watched the entire time we shopped with no a single ask of “do you need help” from an associate. All three of us go in we are let in by the sales associate who said that as long as we hung, one dress up outside, we could try them all on. Only for her to yell at us and tell us that we can’t all three be in the fitting room after I’ve already taken all my clothes off and trying to put a dress on she didn’t give us any time for me to get dressed before she went and got the store Manager who proceeds to scream at us at the top of her lungs outside the dressing room while banging on the door as hard as possible in front of all these other customers telling us that we can’t try on dresses together. How do you think we’re going to get in the dress if they’re skintight and someone has to help you get into them. This is the worst customer experience I’ve ever had we were going to spend almost $500 in there walked out with one thing because we weren’t allowed to try on the rest of the clothes. The best part was when we were told ALL SALES ARE FINAL, but they refused to let us try them on. At least we used the fitting rooms, meanwhile another group of girls were allowed to try the dresses on, on the sales floor and no one had a problem with it. I frequent Windsor for lots of events, at least twice a month, and I will not be back after the staff targeted us the entire time we were trying to shop. Ridiculous how you’re going to have somebody in customer service who doesn’t know how to handle or speak to a customer. Disrespectful employees. RUDE MANAGEMENT STAFF.
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December 2023 by Krystal Coker
Visited this location yesterday after having a girls day with my sister and my friend who is getting married next Saturday. We were shopping for a dress to wear to her wedding. After being watched the entire time in the store we asked to try on some dresses. The only one trying on dresses was my sister and she needed help getting them on so we went in the room together like normal people. The sales rep came by knocking on the door informing us we weren’t allowed to have more than one person in the room. At this point my sister was undressed so she had to get dressed before we could walk out. Not a minute later the manager walks up yelling and banging on the door telling us we needed to get out and we can’t have more than one person in the room where the entire store could hear her. Literally would have not been an issue had they told us that before we walked in if that is when a company policy. I will not be returning to this location the customer service was horrible and I won’t be wasting my money here. Day was ruined.
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December 2023 by PJ
The ladies here are very helpful, funny, and kind. I had a last minute event tonight and these ladies all worked together to get me all types of dresses, made sure I had accessories and shoes, offered their opinions and got me in the dress I needed. I can’t thank them enough. Give them a raise!!
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November 2023 by Ale.Texas
I just went in the store with my sister, excited to try on dresses for my cousins Quinceñera and the absolute worst customer service from the main cashier there. So rude about every question we had. Terrible attitude. i had to write a review. Made me hate my experience there.
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July 2023 by Emily Jane
Rude employees with attitudes that talk behind your back. 07.12.2023 @ 5:30 p.m.
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June 2023 by Heaven Phillips
It’s been two weeks and Windsor has yet to take down two FALSE reviews about management…
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June 2023 by Sophia Harrison
Easily the best in-person shopping experience i’ve had in awhile. All of the staff are exceedingly helpful and remained professional during my visit. Heaven was the individual who assisted me and I couldn’t be happier with my purchase thanks to her. Highly recommend for any special occasion events you may have coming up!!
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June 2023 by Ginger Grimmett
Love this store! Perfect place to find dresses for formal occasions. Heaven and the rest of the staff are amazing. They have helped me and my neice find the perfect dress for her homecoming, graduation, and prom this year.
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June 2023 by angel
the workers called me FAT and laughed at me, horrible service dont go here. just plain rude.
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May 2023 by Mclovin 01
Went out of town to visit my family, we stopped by the mall to shop and came across a store called Windsor with AMAZING WORKERS ! when we first walked in they greeted us and asked what we were looking for . Janiya was very helpful and made us feel comfortable and great ! I will definitely be returning next time we visit!
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April 2023 by Brian Dalton
Nice store. Great dresses!
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April 2023 by Mandy L
Heaven and Janiya were really helpful! My daughter needed shoes and had to try on several sizes. They were patient with her and helped her decide which ones to get. She found her prom dress there too and it rang up $10!!! Fantastic!
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March 2023 by Amber Newman
The best customer service I have ever had buying a dress. Janiya Helped me with shoes and jewelry. Will be my first stop if I need a new dress!
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October 2022 by Judy Field
This is THE dress shop!!!You want it, they have it! The girls are very pleased with their new dresses for Home Coming dance. Whatever occasion, check them out for sure!
