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February 2024 by Tammy Hodges
Dr. Bird has been my PCP for many years now. She has always been very thorough and extremely helpful with anything that my medical situations have presented. I've gotten very comfortable with her, I trust what she tells me to be sound advice, and I have tried to do what she has instructed of me. Though I've fallen short at times but she's never given up on me.
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December 2023 by Belle Star
Horrible
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July 2023 by Pam Harrison
The staff at Mercy were so friendly and helpful. Sarah Edwards and her nurse were so knowledgeable and efficient. Listened and explained everything to me. I felt like I had known for a long time.If needed I will be back ?
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May 2023 by Misty Crumpton
Love Dr Bird she’s the best Dr I’ve ever been to. She listens and explains things where I can understand!!!!
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March 2023 by Liza Powell
In the 2-1/2 years I’ve gone here I’ve had one nurse practitioner who left, then a doctor who left (without ANYONE to replace her) and a finally new doctor who is not board certified.One nurse practitioner who saw me during a spike in COVID cases asked me if I’d been vaccinated. When I said yes, she shrugged and told me she wasn’t and didn’t plan to because she didn’t trust it’s safety. I guess her trust in her education as a certified nurse practitioner didn’t outweigh her trust in conspiracy theories, and she didn’t feel terribly responsible about the safety of her patients. So geez, my bad to take her advice to get a pneumonia vaccine “just because”.Although most of the staff is a lot easier to deal with, the communication system is convoluted and you never know if the barrage of information that the electronic system insists on gathering from you is getting through to the actual people you see.Ever since the new doctor started working there it’s been impossible to get a timely appointment and when you do, there’s only one or two other patients (if any) in the waiting room. There’s only one other doctor that works there, and she doesn’t take new patients. She doesn’t backup the other doctor, even though you can rarely get an appointment with him within a week, sometimes two. I’ve heard that neither doctor ever works on Fridays, which seems likely since there really doesn’t seem to be that many patients to follow.I felt good about the care I received when I originally went there 2-1/2 years ago, but at this point I’d rather go all the way to Fort Smith to get more reliable care.
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February 2023 by Vera Oliver
Theresa Fontaine is a wonderful NP. We all love her patient caring.
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May 2022 by Volena Wells
Not friendly, not helpful, not effective, not going back. This clinic/staff, will not be successful in the long run. It's ironic to be called Mercy, because I definitely got no compassion, or care...
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May 2022 by Mary S.
Medical providers at this facility are lame. Got better treatment in 3rd world countries when living abroad. Hope this is not the norm in Arkansas having just moved here.
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January 2022 by Phyllis Rutherford
I would not give any stars if I could. Dr Hannah Eveld was my doctor. She resigned and her last month was October. I was assigned Dr. Robert Ferguson in December. They never set me up with a doctor in October because they never called me like they said they would. I called them in December because I didn't need an appointment until January. My appointment was set for January 25th which was 5 days after my controlled substance for pain ran out. I told the receptionist this. She said, call your pharmacy a few days before and they will take care of it. I told my pharmacy on Tuesday, January 18th. Then I called Friday the 21st, to see if my meds were there. They said they sent them a notice 3 times this week and no response. I called the clinic and told her I need my meds today and what had happened. She said she'd tell the nurse. I called the pharmacy expecting the meds to be ready this morning, Saturday, but no response to the pharmacy from the doctor. Now I will be without my meds for pain 2 days before I see the doctor and will be in alot of pain and may not be able to make it to the doctor, thanks to them. I am also supposed to see my dentist Monday, which will be hard to do if I'm in pain and unable to drive due to not having pain meds. This is so frustrating when you do what they tell you and this happens!
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April 2021 by Shelli W.
If I could give no stars I would. The front staff at this clinic is terrible! They are very rude and unhelpful. They have hung up on myself and my husband multiple times when we have called. They also waited until the my husband got to his appointment to tell him he has to reschedule due to the doctor not seeing patients after a certain time. After he rescheduled with a new doctor they put him with a nurse practitioner instead of an MD as he wanted. The nurse practitioner takes forever to get his prescription filled because they have to get it approved by the MD. We already found a new practice to go to. This one is awful!!
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April 2021 by Steve Jr
The absolute worst doctors office I have ever been to. No communication with doctors, the receptionist, if lucky enough to have call answered, is rude I have spoken with them on multiple occasions and have had no positive interactions. They are the most unhelpful, unhappiest people I have ever had the misfortune of meeting. They make no effort to help the customer or provide useful information, and the frustration you will have is unbelievable. If you can, just avoid this place
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February 2021 by savannah minyard
Great place! These people know what they’re doing and go the extra mile! Everyone is so nice and I always get in super quick!
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February 2021 by Bill Smith
Great group of people
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January 2021 by William “Bob” Rack
Getting an appointment takes forever. They don't answer the phone. There phone system has been screwed up for months, they're aware of it and have not fixed it. They're communication with patients is all but no existent. They have gotten so bad that I'm in the process of going to a different doctor.
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December 2020 by Dennette Rodgers
Very nice people
