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February 2024 by Brity Bake
The staff was extremely rude we had decided to go to this hotel due to the pool. We had called prior to ensure they had a pool and that it was heated they said yes we got there and checked in and went up to the room i had took a bath it was a jacuzzi tub when the jets went on black particles went all into the water. I took a shower and me and my boyfriend went and found the pool as we were about to go swim the manager came and told us it was closed for maintenance and that there was a sign at check out. There was no sign went to find the fitness room and it was also closed for maintenance no sign at front desk was not told when called nothing. The breakfast was also horrid it was sausage gravy hard as rocks biscuits and cold tator tots. There vending machines were broke so if you wanted a soda you would have to pay them 3 to go get it and you wasn't able to see options till you paid. Are keys only worked half of the time. They held a 100 of my card for the deposit telling me I would get it back within 24/48 hours almost a week goes by so I call them and a female worker picks up and she stated it can take up to 3/4 weeks for them to release it when I told her what was stated to me she said im not going to get into this with you and hung up on me. I've stayed at quiet a few hotels and this is the worst one yet would never stay again
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February 2024 by Jomar Otero
Don't rent in this place, we were working and the owner charged me 40 dollars for damage to a towel.
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February 2024 by Jacob Ritter
Noteworthy details: No late check out left 2 mins after 11 was charged another full day, manager can suck one
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January 2024 by Peggy Aston
Nice place and people!!
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January 2024 by Giorgi Khunashvili
Hi guys. My name is Giorgi and i m a truck driver and my truck was broke down andI can t started. So i was looking for hotel and i find this hotelI walk in and the owner off hotel comeOutside and i give hem my CDL driver license and by mistake i give hem my wife debit cart. He look my ID and he told me hes dont like me and he don t have a room for me and i ask hem why and I explained to hem i don t have nowhere to go i tell hem my truck broke down and its -1 freezing everything. He told me live he s property and i left! I fill like a trash after conversation and it s really heart s. I do notHave no where to go and with this whether and my explanation he told me live he's properly with out explanation i did not do anything wrong. So i just wonna give bad star i m sorry i dont trite human like this. But people need to know how bad u are!! I make sure i get my answer!
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January 2024 by Tammy Milam
Great hotel. Indoor pool, shower head was a little short but good pressure and plenty of hot water. Guest laundry and decent breakfast. Didn't see restaurant open tho.Rooms: King room had lots of room.
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December 2023 by Shelly Smith
Stayed 1 night. Took kids for a night in the pool. The pool said it's heated. But the kids didn't last an hour because water was cold. Rooms are clean. And comfortable. Problem with staff being pretty rude. Sorry I won't go
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December 2023 by Charles Bryan
No working ice maker on ground floor. Mr. Syed directed me to the 2nd floor (long walk) but no ice maker was evident there. Mr. Syed subsequently brought an ice bucket of ice to my room. Breakfast had no bagels nor sausage
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October 2023 by Chantal S
Good price. Decent breakfast. Clean room. We stayed one night during a road trip and have no complaints.
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October 2023 by Melanie Lee
I don’t know what more to say than absolutely disgusting! Bed bugs and bloody mattresses in both of the rooms they offered us! Was so bad we checked out and went to a motel. The manager/owner is rude and loud, runs the place like a prison! Heard him yelling at multiple guests. They charge an extra fee for damages… con artists running a slum!!
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August 2023 by Bob E
The hotel itself was fairly nice but they put a $100 hold on your card I'm case of damages and it's been five days since I've checked out and it still hasn't been credited back to my account. After jumping through hoops between the hotel and my bank I finally called Comfort Hotel corporate office and they said it'll take 7-10 business days to credit it back to my account. I've never had this problem with any other hotel ever and I stay in a lot of them cause I travel for work and I will not be staying at any Comfort Hotel again and definitely do not recommend this one.
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August 2023 by J B
We stayed in room 206 on two weekdays. Beds and linens were perfect and so comfy! Nice clean white towels, clean room. No bugs. I check carefully. Breakfast was much appreciated. I especially enjoyed the oatmeal. They also had two types of cold cereal. They had tater tots, eggs that were a little weird, (my first bite had a crunchy piece of eggshell) mini waffle maker, yogurt, mini muffins, biscuits and a crock pot full of country gravy, toast, butter, skim milk and 2% milk, honey and hotsauce, condiments, I think there were other little pastries as well. There was a big storm our 2nd night, and the cable went out for a bit, but it was restored pretty quickly. Val in housekeeping went above and beyond to help us with an unexpected personal issue we had. Very, very nice lady. She gave us clean towels, took our trash, and even offered to mop and vacuum for us. Thinking back, I should have left her a tip. We will be happy to stay here again when visiting family in the area.Noteworthy details: Call to make sure the pool is open. It was not during our stay.
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August 2023 by Lisa Johnson
The low rating for service isn't really about the staff. Which in my experiences there have been professional and welcoming. The only truly rude and unprofessional person has been the owner. He has been rude and disrespectful on more than one occasion. Seems to be more accommodating and friendly when you still have at least another night left of your stay. Don't expect much if your checking out in the morning.Walkability: In the heart of most of Paragoulds shopping.Food & drinks: Plenty of restaurants and fast food near by.
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June 2023 by Danielle Lukaesko
I would like to say that the customer service here is so poor I got better service from the graveyard tombstones then the lady who managed the front des. When we first checked in we asked them if us and our party could relax by the pool, due to the size of our party they told us we couldn't use it, so we decided to just chill out in the room we rented, while us and our party were coming in the heavy set white lady at the front desk started to get nasty and rude about it and told us that if we wanted to have guests here we had to sit in the front lobby where they could babysit us. When questioned about it she became nastier and more irate, when we asked her to speak with the general manager she already had on the phone she told us verbatim the "we could just take our stuff and leave" without offering to refund the room we already paid for, when the general manager finally arrived after being berated and treated like street trash on the side of the highway, the lady who was so nasty with us immediately switched stories and acted as if we had come in and started trashing the place, the general manager however still sided with his employee even when her customer service was so poor, although he himself was very polite and very quickly handled the situation offering to refund our money and apologizing for the inconvenience, it's currently past 5 so thanks to them well be lucky if we can find a place to stay tonight!
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May 2023 by Cheyenne Love
Thief's!! The room was amazing; but when checking out and waiting on the deposit they took the deposit and charged 60 dollars. Said that we took a towel, we used the towels but never took one, said they would call back and never did. We counted everything, even doubled checked, and triple checked when we heard that. There’s no towel, should have listened to past reviews about this place being a crook. We will be talking to a few places to get this taken of, I wouldn’t stay here unless you want your money taken.