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November 2023 by J. Smith
Excellent Customer Service. I Needed A Standard Car Rental But Was Upgraded To A Higher Class And Given The Same Rate As The Standard Rental. My Experience Was Exceptional And I Will Always Choose Enterprise As My First Choice
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November 2023 by Velvet Yvette Victorian
Customer service is great the car that was available was not in good shape. $98.00 for one day rental.
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September 2023 by Michael Cournoyer
Julian gave us a great experience! He made an extra effort to make sure I would have a vehicle the night before my reservation started. I got a free upgrade and the vehicle ran perfectly.
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July 2023 by tamara falls
Great customer service but had to wait over six hours for a car I was supposed to get at 9am.
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June 2023 by Teri Nooner
Very very polite and helpful. Will use them again. Cameron was wonderful answering any and all questions. He is at the Pine Bluff store.
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May 2023 by Swag Shak
They were very nice people. The vehicle was clean and ran great. The problem was we didn't want the vehicle we got. Had no choices at 8am.
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March 2023 by Fyran Writ
On hold for a long time, went to that automated thing twice when I want to talk to someone and ask about the oil in the vehicle. Do I need to get the oil change myself or do Enterprise take care of it. I'm stuck in their rental car until my truck is repaired. Pine Bluff location sucks. If the vehicle locks up, it's not on me, it's on Pine Bluff Enterprise.
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March 2023 by Sharon L.
Would give negative stars if possible. Had a reservation for over a week. Called at reservation time to check and was told none available. Went up there 2 hours later and was told they gave away my car bc I was late for reservation! When I told him I didn't appreciate being lied to he told me to leave. Julian Riojas claims to be the manager but was very rude and insulting. I work with the public and his conduct is unacceptable. Will never return and will tell everybody I know about my experience
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January 2023 by Briana Malone
I will NEVER go through this location ever again ! They’re very lazy and the customer service is poor. I waited a month for a vehicle and still never received one . They are very rude & just hire anyone to work there. I don’t recommend them to anyone. The manager is also rude and don’t know more than the next person . This place is sad!
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January 2023 by Elizabeth P
I reserved a vehicle several days in advance to drive from AR to KS, but on pick up day was told they do not allow one-way car reservations. They ruined my plans and as a result I had to pay $825 to have my personal vehicle shipped.
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December 2022 by martin bishop
The staff in Pine Bluff AR are rude af. Vehicle selection isn't great either. I will use either the Monticello, Ar location or just go to Little Rock, AR next time.
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November 2022 by Hence Herd
Had a reservation and they kept saying they didn't have any cars available when we called, but someone went up there and they had cars. The car's oil light came on while driving in another state and we smelled smoke. Had to get another car to make it home.
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October 2022 by Tamika Adams
This location is unprofessional, rude and disrespectful. I rented a car months in advance to arrive at the location and be told that they had no cars in the lot. The associate asked if I had made my reservation that day and I informed her that I did it months in advance. They sent me home and offered to have a driver pick me up when they had a car available within the next hour. No one ever showed up and after waiting over an hour and a half I called only to be told that someone came by waited 20 minutes and left so they gave my vehicle away. No one called, knocked or blew the horn so I’m positive no one ever came by to pick me up.I called and left a message with the district manager with NO RESPONSE.The location overlooked my reservation, and didn’t have my car period and then tried to make it seem as if it was my fault.I needed this car for a business trip and at the last minute because of this locations negligence had to drive out of town to rent a car elsewhere. I was a frequent customer but I will never do business at this location again.
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October 2022 by Braeden Cox
VERY DISAPPOINTING SERVICE. Manager Julian isn’t very friendly or empathetic. My car was given away and I was told there was nothing he could do despite me having a reservation.
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October 2022 by Sandra Martin
Rented a car for my daughter while her car was being repaired after an accident. The service from Enterprise was excellent.
