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September 2023 by The Urquhart F.
I got what was supposed to be a free phone and home Internet. The store manager left to me about the specs of the phone, I told her several times if it doesn't have 128 gigs I don't want it. She insisted it did. She hid my receipt. I found it in the bottom of the bag after I got home. I texted her immediately and told her this phone wasn't as good as the one in just had. The free phone that she charged me fifty bucks for. She told me to pick a case and something off the wall. Those two things were $33 a piece. I wasn't allowed to get the plan I wanted because she said at this store you can only have the most expensive one and the others were for old people. My activation fee was $123. I asked her why I needed to pay $300 and she said there were a lot of taxes and fees to pay with no contract. She also put her address as mine. I'm not sure what kind of fraud she was planning, but I got that changed last week. Metro said that was fraud, if I ordered a phone it would go to her.I spent two hours the next day with customer service to buy get any help at all. I told them I wanted to speak to her supervisor, they said no she's the store manager. Take your issues to her. Finally someone told me to drive to Little Rock and they might child help me. I'm not driving that far for maybe. Two weeks after I got this phone the same store manager went to jail and is still there. If you want a phone with Metro I suggest a different location or order it online. Be prepared. Customer service will not help you with much unless you're adding something. I did notice in the store that when people came wanting to discontinue service she told them she don't do that here and to call customer service. This was horrible. I regret in let them port my number, by the time I realized what happened it was too late. Maybe sure you check your receipts. Customer service told me that. They should put up signs saying that their employees are thieves.
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July 2023 by DeeDee Bostian
Their amazing and helped us out so much with all the great deals. I have been with them for many years and will not change.
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March 2023 by Sissy Love
Stopped in to have my glass shield placed. Found out they aren't actually T-Mobile, the young women informed me, so they are technically not supposed to provide this benefit to customers who are not metro customers. But she kindly did it anyway. How sweet was that! The facility itself could use some major reno.
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September 2022 by loraine Carpenter
Friendly staff
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December 2020 by Brian rankins
Great price good service
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December 2018 by Terry Fletcher
See Martin!
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September 2018 by Chandra Hemmert
Love my phone
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February 2018 by Dionte Brown
Good service
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May 2017 by Brandy Keller
Great staff really worked with me on a deal for my daughters new phone
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April 2017 by Mack Jordan
I like the plans that they have. 60 dollars a month is what I need for unlimited data. I recommend metro.
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January 2017 by Jason Green
Reasonable prices, good helpful associates!!!
