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November 2023 by Beverly Jane Brasen .
They did a good job running a diagnostic on our recently purchased vehicle and completing some of the work that needed done. However I was disappointed in their charging sometimes twice for basic items like sensors, or $300 each for tires, or what they charged for labor. It was a shock to have to spend almost $1000 for a brake job, to put 3 tire sensors in, and replace 2 panels. Pricing for these items at other repair facilities was much lower.
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October 2023 by Zachary T.
Have purchased multiple vehicles from Trotter Ford! Service, parts, and body shop are amazing.
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July 2023 by Nora Allbright
Excellent customer service, with a smile! Got me in & out in no time at all. Facility was clean, employees were attentive, friendly, and organized.
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June 2023 by Dean Dorman
Took car in for transmission problems. They changed an emissions purge valve, $600.00. And still have transmission problems. Service Department and Service Manager are licensed thieves!
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March 2023 by Antonyo Oliver
If you get there and they have a full staff; there's no issues, but if you get there and they're short staffed they still work to get you out in a timely manner...depending what the issue is with you vehicle. I'm just speaking for the service area, but I heard the salesmen/women are good too.
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March 2023 by Thomas Burns, PA
Chris in the parts department is absolutely wonderful. Knows his stuff and very honest and forthright. Trotter you have a gem there! Will be my first place to shop!
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February 2023 by Devin Meredith
Got my vehicle serviced today and it was extremely quick most definitely returning
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January 2023 by Lisa McIntyre
Love the salesmen Justin and A.J they are wonderful people.. and Zach in financing
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January 2023 by BigRobbo
They sold my son and I a $5,000 car for $13,000. Yeah they some crooks. Do your research people and don't be afraid to say "hell no" and walk away.
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November 2022 by Christy Roberts
Quoted one price over the phone and in person then they added $3000 to the price of the vehicle without telling you.
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October 2022 by J HH
Add 20-25% in "shop fees" to any quote! I was quoted $186 for a coolant flush, and made sure that included everything, "coolant and labor." Cost of coolant is only about $40, but since I needed it done fast, I went ahead. Fast forward to a $244 bill! Chase pointed out that the government needs their cut (twice), so I asked how much in taxes... 10%. That's only ~$20, NOT $58. They added $36 in "shop fees" to the price I was quoted. Same deal on a tire rotation. That is NOT okay. Won't be going back to Trotter Ford for vehicle servicing at those prices and deceptive quoting. There's other game in town.
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October 2022 by Sueann Stevens
They will help you if they can. They are respectful and great
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July 2022 by Matt Ripley
I live 7 hours away and found a pre-owned Infiniti at Trotter Ford online. I worked sales associate Chris who answered all of my questions, worked the deal via text, and made the process super easy! When I arrived after driving all day, Chris and Zach had everything ready, the vehicle was cleaned up and they even provided me with a full tank of gas after the sale! I was in and out in 30 minutes. The whole team there was incredibly hospitable, honest, and accurately answered all my questions. I couldn’t be more pleased with the car. More importantly, my wife loved it, so I got to be the hero! Next time I’m hunting for a car, I hope I find it on a Trotter lot… will gladly make that 7 hour drive to receive the quality of service and vehicles they provide! Thanks again for a great experience!!!
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July 2022 by Logan Blackstock
Tommy in service was very helpful and got me in and out quick while passing through on a road trip.
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May 2022 by Shawn Unruh
Terrible service had my 19 expedition here for almost 8 weeks. Have had to take it back 2 times already. Not enough time or space to tell the whole story ☹️
