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September 2023 by Ronnie Treat
A young man was waiting on a lady sitting on the couch and was just about finished with her and then my mom sat down close to her on the couch. The young man just finished with her and walked off and never came back. During this period there were 2 other workers in there and they were wondering around. Then some other people came in and the young lady started helping them with shoes. Then we just sat there and no help for my mom. We just got up and left. Terrible customer service. My mom has bought shoes there before. I have been in customer service for over 51 years and this is not acceptable. There is no excuse for this behavior.
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July 2023 by Stacy S.
Waited outside until they opened, three employees on staff inside. I asked where I could locate the North Face backpacks. They were located two inches below the ceiling. The employee said let me know if you are interested in seeing one as she walked away. Well I can't see them, try them on, check how big the inside is for contents, does it have pockets, what does it cost? None of these things I could attain from the location of the item. My money walked out and purchased one elsewhere. Poor customer service.
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June 2023 by Sarah M.
Haley was amazing! She helped me find a pair of Hokas. She listened to my concerns and my preferences and brought out so many options for me. She wasn't pushy for a more specific type of shoe. I really felt like she just wanted to get me into the best pair for my feet! She was very personable and so helpful.
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June 2023 by jbud03314
I'm a tough fit, and Gearhead got it right. I bought a pair of Altra's. Staff was super helpful and knowledgeable. I forgot her name she was petite with black hair and highlights. We signed up for the rewards program and saved a bunch this time. Gearhead is our go-to shoe store.
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May 2023 by Ethan Hodskins
Nice little store! Staff was super friendly and not pushy at all. Generally, if I have to ask for my shoe size, I leave. This time I didn’t. My wife and I both ended up with some ON brand running shoes. 4/5 opposed to 5/5 only due to the size of the store. Real estate limits the stores potential.
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May 2023 by itsjst biz itsjstbiz
Very nice store,service was excellent. High quality products. Hot a pair of Oboz
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March 2023 by Alex Collins
Giving 2 stars because they were the only store that had what I was looking for in stock, but awful customer experience. Was never greeted or asked if I needed any help, but a larger group that walked in 5-6 mins after me was immediately catered to. Had to walk up to a group of employees standing around in a circle talking to get any help finding a shoe in my size. Would have left to purchase elsewhere if I didn’t need them today, but I won’t be coming back to this location.
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March 2023 by Cameron Magee
Jenna gave us fantastic service and a great experience today! Thankful for her expertise.
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February 2023 by Teresa Moore
Very rude when trying to return a pair of shoes that I got as a Christmas gift both the associate and the manager accused me of wearing the shoe that didn't even fit me because there was a spot on the back of the shoe after I told them numerous of times that I opened the box and looked at the shoe told my son they were the wrong shoes and then looked at the size and said they were the wrong size and put them right back in the bag they came in the shoes never left there box. Will never return to that store after the horrible customer service.
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January 2023 by Kim M.
LUV Gearhead and their team. Always genuinely friendly, helpful and a shop chock full of browse worthy merchandise. Love the Smartwool and always find lots of extras to go home with.
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January 2023 by jaylin mooke
jenny (i hope i got her name right) was extremely helpful and so sweet. she was very knowledgeable and seemed truly invested in my shopping experience. thank you! i only came because i had a gift card, but will definitely be coming back!
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December 2022 by Zack Wolf
Probably the best customer service I've ever received in a retail store. I told Jenna what type of shoes I needed, and she gave me great details on them and comparable products. Then talked me into some pretty dope socks.
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December 2022 by Martha Armstrong
We were waited on by Tan at the Rogers store. He's by far the best shoe salesman I have had in 30 years. He is knowledgeable, friendly and efficient.on two customers at once.enough to
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November 2022 by Kimberly Boyd
Stopped in for a specific pair of shoes. Kala helped me and was wonderful! She was very knowledgeable about the brand and style I wanted and even helped me save a bit with their membership program. Great customer service!
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September 2022 by Jesse Cagle
Had a great time in Gearhead Outfitters! They had a such a wide variety of products and things to look at! Definitely will be bringing my dad here… this place screams his name!! Staff were super friendly as well, especially Kayla. Definitely will be back!
