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October 2023 by Nancy Weatherford
Great experience from the minute we walked in the door until we left. Salesperson spent time with us going over every option and it was evident that he knew the products well. We definitely recommend going here.Update: the mattress was delivered this week by Carlos and Raul. They were right on time, called to let me know they weee on their way and were very friendly. They took the time to show me how everything f worked and cleaned up any mess that was made. They represent your company well!We are extremely happy with the entire experience and LOVE the bed! Thanks again for taking the time to learn about what we looking for and help us pick the perfect mattress for us. Eddie is outstanding. I recommend him highly.
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October 2023 by jbud03314
Anyone who is considering a purchase, please access the warranty online. There's a video that discusses mattress sagging and body impressions. "Body Im pressions are normal" and does not trigger the warranty. Understand the warranty process completely before purchasing.
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October 2023 by Shelley Keeter
Ryan was very professional and knowledgeable. He answered all my questions. He made the difference on where I purchased my new Tempur-Pedic bed. Thanks Ryan!
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September 2023 by Robyn Aronowitz
I was skeptical ,at first ,because I always have bought mattresses from furniture stores but after a bad experience with a salesperson at a nearby furniture store, I knew I needed to give Mattress Firm a try. The salespeople were helpful and not pushy. They let me look and then answered all my questions. I will never buy a mattress from a furniture store again.
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August 2023 by Alexandra Burnley
I always appreciate people in sales who don’t put any pressure on customers to buy something or upgrade unnecessarily. I’m so glad I met Eddie! He was relaxed, easy to talk to, and so knowledgeable. I didn’t feel any sales pressure from him. He was just there to help and answer all my questions. Super nice guy. Thank you Eddie!
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July 2023 by Jim Hoover
Eddie was very knowledgeable and made a pressure free experience. He gave us options based on our price point and comfort level.
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July 2023 by Esther Nwogu
I went in researching for a budget mattress. Julien was very helpful and patiently walked me through options while asking about my preferred sleep position and mattress firmness. He encouraged me to try on the different firm mattresses to see which I preferred. The mattress warranty support described to me was pretty good. I will definitely consider coming to this store when I’m ready to purchase a new mattress.
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July 2023 by Ann Miller
Ed done an excellent job of narrowing down the choices to what we were looking for and best suited our needs. He was very knowledgeable and helpful. I would recommend Mattress firm.
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July 2023 by James Denver
It was what I expected we went in and picked what we needed the salesman rang it up and we went and picked it up.Salesman was not pushy he showed me what they had in what I wanted and when we went to ring up they were out of stock on the one we wanted so he suggested the next thing up and then price matched it so it was good!!!
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July 2023 by Alexandria Query
Ed was awesome! He was very personable, allowed me to ask questions, and he seemed to know a lot about the materials in the mattresses. Definitely an employee y'all should keep around!
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June 2023 by Melinda Bozarth
I visited the store twice to buy a bed frame. On both occasions the employees were so helpful with their guidance, questions and recommendations. Great customer service!!
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June 2023 by Dakota
Ryan, was insanely helpful! He catered to what we were looking for but also made great recommendations and let the product sell itself! The best experience we possibly could have had!
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June 2023 by Trish Valenzuela
Great costumer service! Very helpful team! My first mattress didn’t work out and they patiently helped me find another. Fingers crossed it’s a winner!
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April 2023 by Cherie McNaught
It was the best. My intent was to just look around and then compare prices some place else. But Ryan was the best. Kind patient and answered all my questions. I ended up buying several needed items. I highly recommend this place.
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April 2023 by Mary McCord
Salesperson was very courteous and knowledgeable. He asked questions to ascertain what I needed in a mattress and showed me several from which to choose.
