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June 2025 by Jason Carney
Best storage unit I’ve used in NWA.
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June 2025 by LJ Smith
Lorri was great help in picking out the right size storage. Very sweet and knowlegable.
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June 2025 by Pam Darst
We needed storage just for a few months and My Storage met all of our needs. The location was convenient and it was a clean well maintained space. We would recommend this storage facility for anyone.
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September 2023 by Elite Crete Texas
This place has no security at all. Main Gate is open 24/7. No management on site. Conditioned spaces that use to have magnetic locks have not been working for a while. Look for yourself it’s total unlocked.
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August 2023 by Rick Watson
This place has no security at all. Main Gate is open 24/7. No management on site. Conditioned spaces that use to have magnetic locks have not been working for a while. Look for yourself it’s total unlocked.
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June 2023 by Mary Aguayo
My experience was wonderful until it changed hands. There is not a valid phone number to call, I am out of state and my things are in storage. I have emailed, chatted and called (too many times to count). My bill has always been paid automatically, something happened when they changed hands. They finally called me, I was able to straighten out the same day with my card company and have not been able to reach them since. The next day, they sent me a 10 day default letter via email, yet have not responded to any of my attempts at contacting them in three days. I am not a happy camper.
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March 2023 by An M
This company is owned by a unique industry fraudster. Lance, the owner, will make it impossible to make payments. He claims to have a website E commerce friendly for account profiles and payments ( simply not true), He will pretend to be interested in preserving and protecting your families belongings. Instead, he will rummage thru your locker without permission to establish values of your per belongings. Lance, will encourage you not to have urgency when paying your bill (the good guy, no worries just stop by when you can), Warning, it's all part of a sell scheme. FYI- lance, has a full blown case of amnesia, Do not expect any type of consideration or honor from Family storage. No paper work, no worry's, Lances, preference to set the trap. Plus charge you double rent, add $100s a month in penalty's (claiming his wife manages dishing out emotional pain). Just when you think your stuff is safe. Boom, it’s auction time! And here's how that works.... *You call your friendly neighborhood family storage buddy Lance to catch up, update contact info, pay your account balance. •Lance says, no worries I'm busy now call back tomorrow. *Tomorrow, you receive an account bill. Not for $175.00 but instead for nearly $900. ($847.00). It says pay in full or we go to auction. *You call Lance, confused and upset. Lance say, "No worries at all, that's my wife's doing, you see no one has paid their bill since late September, so she's cleaning house".. No worries Ricky, "call me back next week, I will remove all late fees and make adjustments". Ok Lance, “what about the threat of auctioning my families two storage units of life long belongings"..Lance, no worries I will take care of that. Call Lance, three days later. Friday January 27, 2023. Hey Ricky, it's 4:30 I just left the office can you call back Monday. Sure no problem. *I call back Monday, Jan 30, Lance, how it's going. "Well, I'm not at the office it's nasty out", R "would you like me to call back after Feb 1, so we can settle up our accounting to include Feb bill". lance, "sure that's perfect". *I call back Friday February 3, @ Approx 2:30 central time. Secretary, answered, "I'm sorry Lance is not in, my I help you". "Please ma'am, we are trying desperately to make an account payment we received a nasty text over a week ago stating a path to auction our belongings if we didn't pay"."Please have Lance call us". As, we are very concerned we keep getting pushed off, please dont auction r belongings". "In addition we have requested an email of our account statement several times to no avail". "No worries Ricky, I will have Lance call yoU"... *Text message received from Lance late Friday February 3, 2023. Dear xxx, if i do not receive payment in full for $847.00 not one penny less we will auction all of your families belongings (including your $20k recording studio equipment you make your living with, your wife's family heirlooms priceless, the Italian leather couches still in the boxes worth $10k, plus all our families personal life long belongings), on February 11, 2023. Says a guy, last seen shipping a passed man’s personal art collection to Christies Auction in New York, to scope a jack pot. sadly, from what I understand illicitly taken from I tried to buy the family Bible to track down the rightful owners. That has been a wild goose chase since. Last I heard I could purchase it for $85.00 which I agreed to. *Since Feb 3. 2023. We have tried to call Lances cell phone office number countless times this week 2/6-2/11/23. Begging, for a call back or a simple path to pay our balance. PayPal, cash app, link anything any way. Praying for a peaceful resolution. •Conclusion: it's now Sunday Feb 12, 2023. We have not heard one word from Lance. He banks his dis honest moral scheme/practice remains protected behind applicable storage laws. However, those federal and state laws sue have due applic
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January 2023 by CJ Fraze
Lance, Faye and all employees of Family Storage are amazing. They all go out of their way to assist you with every need. We are so very happy with their service since we moved to Rogers. If you need a storage you need a storage here!
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December 2022 by Rick Ullrich jr
This place is hands and feet down. By far the best place to store your stuff to know that it's safe and dry. And would even give my hat off to them all. Mr Lance and the family. Would love to say Thank you SO MUCH.. NEVER BEEN MORE HAPPIER AND KNOWIN MY STUFF IS SAFE AND DRY.. 5 STARS AND PEOPLE PAY YOUR BILL ON TIME OR BEFORE.. BC THIS IS THERE F families DREAM ....IS TO KEEP FAMILY'S STUFF SAFE...
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November 2022 by Rhianna Coc Caal
One of the kindest families I have ever met. Their name is an accurate representation of the owners, family oriented. Their leasing process was the easiest and fastest I’ve seen. Great location as well.
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November 2022 by Alan Craighead
Very helpful and attentive staff. They called after the reservation to confirm details and were very willing to work with my schedule.Quick and easy check in and clean unit. Staff were very helpful and I would recommend this location to anyone else looking for self storage.
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November 2022 by Jo Tro
This company truly lives up to their name. I had an account issue and they were able to help me out more than I could have imagined. Will definitely be recommending them and using them further.
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November 2022 by Delmy Palma
Great place for storage! Climate controlled as well. The family is very nice & helped us in the time of need!!
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November 2022 by Leah Spahlinger
This is an Awesome storage place!! Very clean and very secure and it is video monitored 24/7! The owners are Awesome and very nice! I highly recommend this storage place!
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November 2022 by Sarah Digby
Family Storage is a an excellent storage facility! It is clean, has great security, affordable and the owners are super kind and and helpful! Highly Recommend!!!!!
