Oil Change in Rogers, AR

“Genuinely a great experience. Front desk staff was friendly and informative. Mike worked on my car and did an amazing job—fixed it fast and efficiently. The price was great compared to other shops as well. Will definitely be coming back here for any of my auto problems in the future.”

“I have been using Jeff and team for several years now for my 1988 Jeep. He has always done right by me. He has even helped me determine whether other shops (mostly dealer shops) are shooting straight with me on a diagnosis or pricing for my other vehicles.

I recommend Jeff and team for your automotive needs.”

“I pulled my mother's car in for an oil change and was greeted by Jesse (Assistant Manager) and told him I had just brought it from another shop that did the spark plugs. I told him that they said it needed an oil change, wipers and a battery but knew that Valvoline would be a better deal on the oil change. I was pleasantly surprised with the service I received. Jesse was super helpful and ended up giving me a deal on the wipers and oil change. They also tested the battery and turns out I did not need one like the other place recommended! So not only did I save on the oil change and wipers but I saved $200 by not buying a replacement battery!”

“I go here exclusively for my oil changes. I love that I don’t have to get out of my vehicle and that the oil change is so quick with friendly service. I will continue to come here because it is so quick and convenient.”

“The transmission machine did not work. Although, that was not the fault of the workers. They tried to use it and for courteous when explaining that it did not work today.
Hayden instructed me that there were other valvolines open that I could go to to get the service and I did that.

HAYDEN, JACOB AND HUNTER were all very courteous”

“As a former Naval officer I was always taught to take ownership in everything that my division owned. if one of my guys screwed up, I was the one accountable for that screw up.
We own a 2019 Ford Escape that needed a new battery. It couldn't have come at a more inopportune time as my personal truck (a Toyota) was in the shop getting storm damage repaired and my house which was totaled in the storms has been dragging along in the rebuilding process. I needed this car to be running as both my wife and I need to get to work in different places every day. Well, for those familiar with the Ford Escapes of that era it is no easy feat to replace the battery. I knew that going in and would normally attempt to do it myself but all my tools are in a storage facility and not easy accessible. I called around to most places and was informed that they do NOT install the batteries in Ford Escapes because of the issue of having to take things apart to even get to the battery. I finally called WalMart on Pleasant Grove and was told that they would install the battery for free. I told the person on the phone no less than 3 times that it was a 2019 Ford Escape and was not an easy process and the person insisted that they would replace it. So we jumped the car and drove it to WalMart. When we got there we were informed by a different person in the automotive center that no, they would NOT install the battery. Keeping in mind that I had just been informed of another issue with rebuilding my house (a costly one), I will admit to losing it. I asked to speak to the manager. A man by the name of Austin appeared. I told him the situation, informed him of the phone call the day before and being assured that they would install the battery free of charge, informed him that the vehicle battery was shot and it would no longer start unless it was jumped, informed him that I had to get a rental car because of the battery issue, and informed him that I was now late for work. I then pointed to the sign in the service area that said battery installation is FREE with no notes saying it didn't apply to certain vehicles. This is where Austin took ownership. He said that WalMart would PAY to get it towed to a dealership to put in a new battery AND PAY for the battery due to the inconvenience this situation has caused me. Best part is they lived up to their promise. That's true customer service!! When we went to pick up the car I tried called Austin to apologize for my actions in the morning but he was already gone for the day. Bottom line, Austin backed up Sam Walton's mantra that rule #1 is the customer is always right and rule #2, even if the customer is wrong, see rule #1.

Good job Austin and thanks WalMart Auto on Pleasant Grove for restoring my faith in Walmart's customer service.”

“Huge shoutout to Tonya at Walmart Auto Care! I came in for a flat tire and she went above and beyond—reviewed my Walmart+ membership, checked when I bought my tires, and reminded me it was time for a rotation. I’ve never had service like this at Walmart. As a woman in an auto shop, feeling seen and cared for is huge. Tonya, keep that spark—you’re the reason I’ll keep coming back!”